Experience

Qunomedical GmbH

• Germany
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Manager

  • Jun 2023 - Present

  First contact point for our patients about their desired treatment / Contacting pre-qualified leads / Accompany patients from the first touchpoint to booking arrangements / Working closely with colleagues from other teams to translate business needs and product requirements into new solutions. First contact point for our patients about their desired treatment / Contacting pre-qualified leads / Accompany patients from the first touchpoint to booking arrangements / Working closely with colleagues from other teams to translate business needs and product requirements into new solutions.



Hard Rock Cafe

• United States
• Restaurants
• 700 & Above Employee

• Retail Supervisor

  • Aug 2022 - Jun 2023

  Supervising the in-store sales team / Follow-up the process of the entire restaurant, store and marketing team / Customer support via email, phone and inside the store / Control of all delivery and inventory / Responsible for opening and closing stores / Assistance in organizing team shifts / Cash control / Meetings with the European retail sales team.

• Retail Sales Associate

  • Nov 2021 - Aug 2022

  Making proficient sales transactions / Handling cash and other forms os payment / Maintaining proper cash drawer balances / Demonstrating impeccable product knowledge / Maintaining proper product stock levels / Entertaining guests to create memorable experiences.



S2 Holding SA

• Retail Apparel and Fashion
• 300 - 400 Employee

• Customer Experience / E-comm Assistant

  • Jul 2020 - Sep 2021

  Performance in customer experience by chat, e-mail and telephone / NPS monitoring / Support for request from e-commerce, physical shop, franchises and multimarks / Monitoring of sales by the carrier and post office / Contact with other departments to solve questions and customer issues / Experience with service support platforms. Performance in customer experience by chat, e-mail and telephone / NPS monitoring / Support for request from e-commerce, physical shop, franchises and multimarks / Monitoring of sales by the carrier and post office / Contact with other departments to solve questions and customer issues / Experience with service support platforms.



Sellbie

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience / Marketing Assistant

  • Jul 2019 - Nov 2019

  Submission of contact reports and use of the app / Support in customer request with IT / Problems and actions log / Production and dissemination of content on social networks / Assistance in the strategic service of customers. Submission of contact reports and use of the app / Support in customer request with IT / Problems and actions log / Production and dissemination of content on social networks / Assistance in the strategic service of customers.



S2 Holding SA

• Retail Apparel and Fashion
• 300 - 400 Employee

• Customer Experience / E-comm Intern

  • Jul 2018 - Feb 2019

  Performance in customer experience by chat, e-mail and telephone / Monitoring of sales by the carrier and post office / Experience with service support platforms. Performance in customer experience by chat, e-mail and telephone / Monitoring of sales by the carrier and post office / Experience with service support platforms.



Globo

• Brazil
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Marketing Intern - Canal OFF

  • Jan 2017 - May 2017

  Audiovisual content editing / Search for partnerships and support in sporting events / Event assistance / Support on the months highlights / Management of Event attractions / Control of payments and registration of companies and suppliers. Audiovisual content editing / Search for partnerships and support in sporting events / Event assistance / Support on the months highlights / Management of Event attractions / Control of payments and registration of companies and suppliers.