Glancy Clay

Quality Assurance Coordinator at Orange County Fire Department
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater Orlando, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Communications Center Superivosr
    APCO International
    Jun, 2017
    - Oct, 2024
  • Mitnik System Security Awareness
    Mitnick Security Consulting
    Jun, 2017
    - Oct, 2024
  • Public Information Officer
    FEMA
    Jun, 2017
    - Oct, 2024
  • Security And Awarenss
    Georgia Bureau of Investigation (GBI)
    Apr, 2014
    - Oct, 2024
  • Tactical Communications
    Georgia Public Safety Training Center (GPSTC)
    May, 2010
    - Oct, 2024
  • Basic Communications Officer
    Georgia Public Safety Training Center (GPSTC)
    Jun, 2008
    - Oct, 2024
  • National Incident Management
    FEMA
    Nov, 2007
    - Oct, 2024
  • Project Management Professional
    Bell Atlantic
    Oct, 2000
    - Oct, 2024
  • Terminal Agency Coordinator
    Georgia Burea
    Apr, 2017
    - Oct, 2024
  • CPR
    Orange County Fire Rescue Svc
    Aug, 2018
    - Oct, 2024
  • Emergency Fire Dispatch Q
    International Academy of Emergency Dispatch
    Aug, 2018
    - Oct, 2024
  • Emergency Medical Dispatch Q
    International Academy of Emergency Dispatch
    May, 2018
    - Oct, 2024
  • Emergency Police Dispatch Q
    International Academy of Emergency Dispatch
    May, 2017
    - Oct, 2024
  • Quality Assurance Coordinator
    International Academy of Emergency Dispatch

Experience

  • Orange County Fire Department
    • United States
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Quality Assurance Coordinator
      • May 2018 - Present

      Ensure 911 dispatcher performance standards are met through call evaluation, feedback and continuous dispatcher training; Lead division in completion of accreditation and re-accreditation process Ensure 911 dispatcher performance standards are met through call evaluation, feedback and continuous dispatcher training; Lead division in completion of accreditation and re-accreditation process

  • Alpharetta Department of Public Safety
    • United States
    • Public Safety
    • 1 - 100 Employee
    • Communications Supervisor
      • Aug 2008 - Apr 2018

      Oversee the day to day operations of emergency call center. Supervise emergency telecommunicators in internationally Accredited Center of Excellence Oversee the day to day operations of emergency call center. Supervise emergency telecommunicators in internationally Accredited Center of Excellence

  • Verizon Communication
    • Pakistan
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project / System Administrator
      • Jun 1997 - Jan 2008

      Plan and manage software upgrades for mission critical systems; Identify, analyze, troubleshoot customer reported software issues Plan and manage software upgrades for mission critical systems; Identify, analyze, troubleshoot customer reported software issues

Education

  • Northeastern University
    3.727
    2001 - 2002

Community

You need to have a working account to view this content. Click here to join now