Experience

• Dream Doors (Oxford) is a small family run business, run by Mike and Elaine Hurley, offering a quick, easy and economical alternative to replacing a whole kitchen. By replacing the doors and drawers we can transform your kitchen at a fraction of the cost of a complete new kitchen – often saving you up to 50%-60%. All our doors are made-to-measure - simply choose from our extensive range of styles and colours and our fully trained craftsmen will do the rest, saving you time, hassle and stress. You can change as little or as much as you want – from replacement doors, sinks and worktops to the design and installation of a complete new kitchen. We can visit, at your convenience, to offer advice and with our complete design package, we can provide you with individual CAD designs and photo realistic impressions. This service is completely free of charge with no obligation to buy. Show less



• Direct strategy, IT operations, risk management, continuous improvement, hardware and software service delivery for 22 regionally distributed offices. Manage global accountability for standards, knowledge, and team functions across 3 major international regions. Guide personnel management, departmental planning, and project management for the IT division. Coordinate IT support for all aspects of R&D, software engineering, sales & marketing, tech support, and office functions. Set exemplary standards of regional service and support, and foster adoption of ITIL standards throughout the company. Creation, implementation and use of IT best practices in compliance with ITIL and service management standards, such as Incident, Problem, Change and Release management. Draft and maintain supporting documentation. Drive achievement of all budget targets according to capital and operations expense forecasting. Monitor levels 1,2 and 3 service desk accountability. Recruit, train, and mentor team members. Oversee data centre administration. Show less



• Orchestrated IT infrastructure operations and support for the Cambridge location, as well as for a remote sales office in the United States. Defined and introduced IT best practices and methodologies. Directed a major initiative to re engineer the internal infrastructure. Evaluated new technologies for implementation into existing systems, resulting in opportunities for new business expansion. Planned and executed all phases of project deployment. Managed distribution and allocation of resources. Trained and mentored two team members. Supported IT functions during the merger with Citrix Show less



• Oversaw operations and architectures for all aspects of IT systems and functionalities. Ensured provision and allocation of desktop and server resources by managing the computer centre. Cooperated with cross-divisional IT teams to drive implementation and support of all technology designs, solutions, and initiatives in alignment with corporate objectives. Liaised with key suppliers to coordinate network integrations and negotiate outsourcing contracts.



• Managed all aspects of IT operational control, including systems, infrastructure and support for a mission critical data centre, providing IT services to 50+ sites across the UK. Improved business process with technologies integrated into the business, vehicles, landfill sites & remote offices



• Initially trained in the logistics branch of the RAF and attained the rank of Sergeant. A self-starter in IT, embracing the technologies and challenges, identified by the RAF as a key individual with IT skills, and received extensive training over a period of 6 years.