Experience

Institute for Supply Management

• United States
• Truck Transportation
• 1 - 100 Employee

• Director of Human Resources

  • May 2017 - Present

  Tempe, AZ Directly responsible for the organization’s Human Resource function. This includes organizational structure effectiveness, workforce planning, employee engagement, recruitment, compensation, employee database maintenance, payroll, health and benefits administration, orientation, training & development, and policy & procedure development.



EDMC

• United States
• Education Management
• 700 & Above Employee

• Human Resources Director

  • Jul 2014 - May 2017

  Chandler, AZ Manage a team of nine HR professionals in support of all online operations located in Chandler and Pittsburgh, PA. Responsible for the organization and execution of large strategic business changes and initiatives. Work closely with business leaders to develop and implement actions to improve employee retention and engagement. Support local leadership in their management and development of their staff. Ensure all local and federal laws are followed. Serve as a senior resource for all… Show more Manage a team of nine HR professionals in support of all online operations located in Chandler and Pittsburgh, PA. Responsible for the organization and execution of large strategic business changes and initiatives. Work closely with business leaders to develop and implement actions to improve employee retention and engagement. Support local leadership in their management and development of their staff. Ensure all local and federal laws are followed. Serve as a senior resource for all employment and litigation matters.

• Employee Relations Manager

  • Nov 2011 - Jul 2014

  Chandler, AZ Ensured EDMC policies, procedures and training efforts supported environment free from harassment and discrimination and complied with all federal, state and local employment laws and regulations including Title VII, Title IX, the ADA, ADEA, NLRA, FMLA, and FLSA. Conducted ethics hotline investigations and other internal complaints of discrimination, harassment, etc. • Collaborated with education systems and HR professional in leading proactive measures that promoted positive employment… Show more Ensured EDMC policies, procedures and training efforts supported environment free from harassment and discrimination and complied with all federal, state and local employment laws and regulations including Title VII, Title IX, the ADA, ADEA, NLRA, FMLA, and FLSA. Conducted ethics hotline investigations and other internal complaints of discrimination, harassment, etc. • Collaborated with education systems and HR professional in leading proactive measures that promoted positive employment relations climate at all campus and call center locations within 8-state territory. • Designed and rolled out investigating training to Brown Mackie College academic affairs leaders that effectively resolved student complaints while remaining compliant with Title IX and Cleary Act. • Revised EDMC’s compliance hotline investigation process that led to more effective utilization of organization’s ethics committee and more efficient closing investigations. • Investigated and resolved multiple workplace violence issues including threats of physical harm while ensuring employee safety.



IKON Office Solutions, Inc. (a Ricoh company)

• Human Resources Director

  • Dec 2003 - Oct 2010

  Recognized for achievement and promoted to HR Director as an integral part of driving organizational clarity and directives for execution of company’s strategic human resources plan for all facilities and offices throughout 13 states with over 4,000 non-union employees. Assumed responsibility for the development, delivery and tracking of HR performance objectives and methodologies. Collaborated with Vice President and General Manager to define and implement recommendations that ensured employee… Show more Recognized for achievement and promoted to HR Director as an integral part of driving organizational clarity and directives for execution of company’s strategic human resources plan for all facilities and offices throughout 13 states with over 4,000 non-union employees. Assumed responsibility for the development, delivery and tracking of HR performance objectives and methodologies. Collaborated with Vice President and General Manager to define and implement recommendations that ensured employee training aligned to company’s primary market driver of operational excellence. Initiated enterprise-wide project scanning of over 25,000 active employee files, resulting in significant cost reduction in the printing, filing and storage of employee files. Mentored and directed a team of 12 human resource professionals to deliver day-to-day HR business partner support to local managers and employees. Key Achievements * Greatly enhanced talent assessment and retention capabilities through the design and implementation of the company’s succession-planning program and tools. * Innovator of the company’s leadership development program, which combined extensive training, skill enhancement and performance monitoring. Program was adopted company-wide. * Reduced account executive turnover rates by 10% and subsequently improved revenue through creation of an individual-based development program that addressed targeted performance enhancement. * Senior resource for employee relations and employment litigation that has resulted in a drastic decrease in employment lawsuits along with the successful win of a class action wage and hour lawsuit in the state of California and the summary judgment dismissal of two CA employment lawsuits. * Upgraded HR manager talent to better support overall organizational vitality and diversity programs within the areas. * Demonstrated ability to influence leadership in decisions through articulation and insightful presentation of facts. Show less



IKON Office Solutions, Inc.

• Recruiting Manager

  • Jan 2003 - Nov 2003

  Assigned to lead the redesign of a de-centralized recruiting model that aligned with the initiatives and needs of the organization. Hired recruiters to represent key markets. Engaged sales managers in the hiring process through extensive training on recruiting, and pipeline development. Collaborated with sales managers and directors to keep abreast of recruiting pipelines. Redefined goals of recruiting, expectations and rules of engagement. Key Achievements * Revitalized… Show more Assigned to lead the redesign of a de-centralized recruiting model that aligned with the initiatives and needs of the organization. Hired recruiters to represent key markets. Engaged sales managers in the hiring process through extensive training on recruiting, and pipeline development. Collaborated with sales managers and directors to keep abreast of recruiting pipelines. Redefined goals of recruiting, expectations and rules of engagement. Key Achievements * Revitalized management sense of urgency and ownership in local hiring through effective communication and engaging executive support. * Devised recruiting model as a replicable model that was adopted across all regions. * Received recognition for role in training other recruiting mangers on pipeline process. Show less



IKON Office Solutions

• Retail Office Equipment
• 700 & Above Employee

• Human Resources Manager

  • Dec 1999 - Dec 2002

  Initially hired as a generalist and quickly promoted to manager. Proactively oversaw recruitment, employee relations, skill development, performance management, position classification, compensation, learning and development. Developed insightful retention interview program, meeting with sales staff to identify performance improvement and employee satisfaction opportunities. Key Achievements * Received “Premier Contributor” twice, in recognition of inception of retention interview… Show more Initially hired as a generalist and quickly promoted to manager. Proactively oversaw recruitment, employee relations, skill development, performance management, position classification, compensation, learning and development. Developed insightful retention interview program, meeting with sales staff to identify performance improvement and employee satisfaction opportunities. Key Achievements * Received “Premier Contributor” twice, in recognition of inception of retention interview concept. * Awarded company-wide “HR Manager of the Year” for exemplary performance. Show less



Ohiopyle Prints

• Human Resources Generalist

  • Jul 1999 - Dec 1999

  Ohiopyle Prints is one of the world's largest designers and manufacturers of wholesale souvenirs. Selected to facilitate the integration and administration of HR best practices to strengthen and effectively drive HR contributions. Established start-up human resource policies, recruitment strategies, job descriptions, employee compensation, management training, on-boarding and performance management practices.



Circuit City Stores, Inc.

• Personnel Specialist

  • Jul 1989 - Jul 1999

  Progressed through positions of increasing responsibility. Applied expert skills in recruitment, employee relations, compliance and training/development for non-exempt and exempt workforce across 11 Circuit City locations throughout Pennsylvania and the northeast. Key Achievements * Reestablished trust and confidence in HR through consistent and effective communication and interaction. * Developed effective union avoidance plan that successfully thwarted a union campaign… Show more Progressed through positions of increasing responsibility. Applied expert skills in recruitment, employee relations, compliance and training/development for non-exempt and exempt workforce across 11 Circuit City locations throughout Pennsylvania and the northeast. Key Achievements * Reestablished trust and confidence in HR through consistent and effective communication and interaction. * Developed effective union avoidance plan that successfully thwarted a union campaign blitz. Show less