Susan Hadden
Call Center Supervisor at TelAffects- Claim this Profile
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Bio
Christina MacGilvray
I've had the pleasure to work with Susan for many years at CenturyLink. Susan is a team player, self starter, detailed oriented, and willing to go above and beyond her call of duty. Susan is always willing to take on a new project, even in unchartered territory, and lead the team to success. Susan is truly easy to get along with and can build consensus among a group. Susan would make a great asset to any team.
Christina MacGilvray
I've had the pleasure to work with Susan for many years at CenturyLink. Susan is a team player, self starter, detailed oriented, and willing to go above and beyond her call of duty. Susan is always willing to take on a new project, even in unchartered territory, and lead the team to success. Susan is truly easy to get along with and can build consensus among a group. Susan would make a great asset to any team.
Christina MacGilvray
I've had the pleasure to work with Susan for many years at CenturyLink. Susan is a team player, self starter, detailed oriented, and willing to go above and beyond her call of duty. Susan is always willing to take on a new project, even in unchartered territory, and lead the team to success. Susan is truly easy to get along with and can build consensus among a group. Susan would make a great asset to any team.
Christina MacGilvray
I've had the pleasure to work with Susan for many years at CenturyLink. Susan is a team player, self starter, detailed oriented, and willing to go above and beyond her call of duty. Susan is always willing to take on a new project, even in unchartered territory, and lead the team to success. Susan is truly easy to get along with and can build consensus among a group. Susan would make a great asset to any team.
Experience
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TelAffects
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United States
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Advertising Services
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1 - 100 Employee
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Call Center Supervisor
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Jun 2023 - Present
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Asurion
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United States
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IT Services and IT Consulting
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700 & Above Employee
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PSS Supervisor
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Jul 2017 - Jun 2023
Develop a team of agents who support Verizon and AT&T as technical support and sales experts with both voice and chat. Work a serve, solve ,sell methodology. Support and inspire agents who are working from home as well as on site , by motivating, coaching, and delivering outstanding service. Develop a team of agents who support Verizon and AT&T as technical support and sales experts with both voice and chat. Work a serve, solve ,sell methodology. Support and inspire agents who are working from home as well as on site , by motivating, coaching, and delivering outstanding service.
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Frontier Communications
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Telecommunications
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700 & Above Employee
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Call Center Supervisor
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Jul 2015 - Jul 2017
Manage a team of 20-25 agents who provide technical partner support for Intuit Quickbooks Online. Provide daily motivation to hit sales and center metrics. Manage a team of 20-25 agents who provide technical partner support for Intuit Quickbooks Online. Provide daily motivation to hit sales and center metrics.
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CenturyLink
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apopka, FL
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Call Center Supervisor
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Feb 2000 - Jan 2015
Managed a call center of circuit agents who process all complex data packages for sales teams nationwide. Resolve complex billing issues to customer satisfaction and the companies’ financial guidelines. Provide employee development, influence and vision to present state of the art service to these customers. Managed a call center of circuit agents who process all complex data packages for sales teams nationwide. Resolve complex billing issues to customer satisfaction and the companies’ financial guidelines. Provide employee development, influence and vision to present state of the art service to these customers.
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Supervisor-Business Center
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1998 - 2000
Managed a group of representatives to oversee the collection of bad debt receivables for the entire state of Florida, along with the smooth completion of E-Rate functions. Provide motivation and assistance to representatives to assure strong teamwork. Manage ACD group of 20+ to oversee our large data customers in Florida. Balanced time off and training to meet all company operational objectives. Managed a group of representatives to oversee the collection of bad debt receivables for the entire state of Florida, along with the smooth completion of E-Rate functions. Provide motivation and assistance to representatives to assure strong teamwork. Manage ACD group of 20+ to oversee our large data customers in Florida. Balanced time off and training to meet all company operational objectives.
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Education
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University of South Florida
MIS, Management, Economics -
University of South Florida
Bachelor of Science - BS, Management Information Systems, General
Community
