Acting Senior Investigations Officer - Complex

• Jan 2023 - Present

Audit & Investigations (Royalty, Land Tax and Complex)

Senior Investigations Officer - Level 1

• Aug 2022 - Jan 2023

Audit & Investigations (Payroll Tax, Duties & Grants)Conducted investigations under Taxation Administration Act 2001 (Qld) in relation to revenue risks relating to Payroll Tax Act 1971 (Qld). Specifically for non-disclosure of taxable contractor wages and group wages. Also, involved with issuing determinations relating to grouping exclusion matters and investigation of possible landholder duty assessments under the Duties Act 2001 (Qld).

Acting Review Officer

• Mar 2022 - Jul 2022

Review & Dispute Resolution (Review Services)Issued decisions to objections made against the Commissioner of State Revenue's original decisions and assessments. Objection matters include payment of grants (HomeBuilder Grant, Regional Home Building Boost Grant and First Home Owner Grant) and duty reassessments (mostly in relation to breach of home concession requirements). Assisted Queensland Treasury's Legal and Administrative Review Services with information disclosure requests under Right to Information Act 2009 (Qld).

Investigations Officer

• Nov 2021 - Mar 2022

Audit & Investigations (Payroll Tax, Duties & Grants)Conducted reviews of revenue risks relating to Payroll Tax Act 1971 (Qld). Specifically relating to non-registration for payroll tax and discrepancies in declared taxable wages. Also, involved with transfer duty reassessments from conducting reviews of home concession requirements breaches under the Duties Act 2001 (Qld).

Internet Search Administrator

• Aug 2017 - Oct 2022

Rated and judged search results based on their relevance for Australian search engine users to assist in making search engines more precise and accurate. Management of quality and performance metrics by consistently exceeding required real-time audit (RTA) scores and other rating feedback mechanisms while maintaining an appropriate level of judgements per hour. Location Intent and Match Quality (LIMQ) Project: Rated the relevance of location and non-location information derived from search engine results to a particular search query. Directory Annotation Intent (DIA) Project: Annotated search queries with Local or Directory Intent. Action Item Identification Project: Classified action items and non-action items in sample meeting transcripts.

Law Interpretation Officer

• Feb 2021 - Nov 2021

Review & Dispute Resolution (Individuals & Small Business - Objections)Issued decisions to objections made against and and conducted reviews of the Commissioner of Taxations's original decisions and assessments. Objection matters include income tax (lump sum in arrears, medicare levy, medicare levy surcharge, rental deductions, interest expenses) and superannuation (low income superannuation tax offset, Div 293). Review & Dispute Resolution (Military Superannuation Remediation Project Taskforce)As part of a project taskforce, liaised with Australian Defence Force veterans who may be affected by the full Federal Court decision in Commissioner of Taxation v Douglas [2020] FCAFC 220 in relation to taxation of their invalidity pensions under the Military Superannuation Benefits Scheme or the Defence Force Retirement Defined Benefits Scheme. This includes providing guidance regarding their eligibility for the remediation which includes ascertaining complexity of their case such as if they have their pensions as lump sum in arrears or if they were also receiving Disability Superannuation Benefits.

Graduate Officer (Tax Technical)

• Feb 2020 - Feb 2021

Rotation 1: Administration Officer within Client Account Services (Enterprise Register & Accounts - Income Contingent Loans Management)Assisted with administration of income contingent loans (HELP, SFSS, TSL, VSL, SSL and ABSTUDY SSL) which includes processing credit accounts, assisting with drafting procedures/policies for contact centre staff relating to Remote Area Incentive Scheme legislation (Div 142 of the Higher Education Support Act 2003) and conducting research using data management techniques regarding possible tax gaps relating to payment of the education loans.Rotation 2: Service Delivery Officer within Client Account Services (Super Business Service Centre)Assisted with routine ATO Online account management (such as provision of linking codes, assisting with end of year lodgement, routine account maintenance) as well as processing Early Release of Super Benefit applications under Coronavirus Economic Response Package Omnibus Act 2020.Rotation 3: Law Interpretation Officer within Review & Dispute Resolution (Individuals & Small Business - Objections)Issued decisions to objections made against the Commissioner of Taxations's assessments. Objection matters focused on income tax (medicare levy, medicare levy surcharge, rental deductions).

Service Delivery Officer

• Aug 2018 - Jan 2020

As part of the Debt & Lodgement - Early Intervention team:Assessed requests for payment arrangements, remission of interest/penalties and lodgement/payment deferrals or suspensions from taxpayers as per delegated authorisation by the Tax Commissioner. I investigated taxpayers' current financial circumstances, previous compliance history and/or future short-term changes in financial position to assist with decision-making when actioning requests. Lastly, educated taxpayers regarding their tax obligations to minimise risk of future non-compliance and enhance their future interactions with the ATO.

Operations Officer

• Mar 2018 - Jan 2020

Initially placed by APRG from March 2018 to July 2019. As part of the Broker Support team: Evaluated initial residential mortgage application submissions to ensure minimum credit/lending requirements were met and communicated any issues with the submitting broker. Once these requirements are met, I process these applications into our internal systems for credit assessment. In addition to these core tasks, was also involved with stress testing, monitoring and exception management of Robot Process Automation (RPA) solutions implemented for the Broker Support team by the Operational Excellence team. I have also assisted various ad hoc projects for the Deposits and Payments teams such as risk rating of newly created customer profiles, membership & account resignations and account audit remediation

Graduate Accountant

• Jun 2017 - Aug 2017

As part of the Amendments team, assisted individual clients with the lodging of their amended tax returns. Maintained client contact over the phone and via web messages in order to provide the best possible advice regarding the lodging of their amended return. As part of the role, also liaised with ATO in some instances in order to effectively action client returns. Last but not the least, assisted the Frontline team by taking incoming calls regarding various issues (accounting, billing, technical) during periods of high volume.

Payroll - Work Experience

• May 2016 - May 2016

Corporate Finance/Management Accounting - Work Experience

• Apr 2016 - Apr 2016

Research Associate

• Dec 2015 - Mar 2016

Administrative Support

• May 2012 - Aug 2015