Claims System Business Analyst

• Jul 2023 - Present

Business Analyst

• Jan 2023 - Jun 2023

Experienced Senior Business Analyst adept at driving business success through effective communication, data analysis, and Salesforce expertise. Skilled in presenting to senior leadership, documenting requirements, and implementing Salesforce solutions. Proficient in data migration, vendor collaboration, and offshore team management. Strong background in customizing and integrating Salesforce CRM to optimize workflows and enhance user experience. Passionate about leveraging analytical insights… Show more Experienced Senior Business Analyst adept at driving business success through effective communication, data analysis, and Salesforce expertise. Skilled in presenting to senior leadership, documenting requirements, and implementing Salesforce solutions. Proficient in data migration, vendor collaboration, and offshore team management. Strong background in customizing and integrating Salesforce CRM to optimize workflows and enhance user experience. Passionate about leveraging analytical insights to support strategic decision-making and deliver impactful results. Show less Experienced Senior Business Analyst adept at driving business success through effective communication, data analysis, and Salesforce expertise. Skilled in presenting to senior leadership, documenting requirements, and implementing Salesforce solutions. Proficient in data migration, vendor collaboration, and offshore team management. Strong background in customizing and integrating Salesforce CRM to optimize workflows and enhance user experience. Passionate about leveraging analytical insights… Show more Experienced Senior Business Analyst adept at driving business success through effective communication, data analysis, and Salesforce expertise. Skilled in presenting to senior leadership, documenting requirements, and implementing Salesforce solutions. Proficient in data migration, vendor collaboration, and offshore team management. Strong background in customizing and integrating Salesforce CRM to optimize workflows and enhance user experience. Passionate about leveraging analytical insights to support strategic decision-making and deliver impactful results. Show less

Business Analyst

• Nov 2021 - Jan 2023

I am in charge of gathering requirements for new software that we are building from the ground up. I have had the opportunity to research the Claim industry and build a set of software that is revolutionizing the Claim Adjuster and the Insured's experience by using KPIs to identify weaknesses in current industry workflows. I am able to meet with the C-Suite and present requirements and process documentation to them with a proposal to increase efficiencies or sales. My biggest accomplishment so… Show more I am in charge of gathering requirements for new software that we are building from the ground up. I have had the opportunity to research the Claim industry and build a set of software that is revolutionizing the Claim Adjuster and the Insured's experience by using KPIs to identify weaknesses in current industry workflows. I am able to meet with the C-Suite and present requirements and process documentation to them with a proposal to increase efficiencies or sales. My biggest accomplishment so far has been having the ability to review our invoicing process and identify a key process that we were able to save 860 man hours per month by improving. Show less I am in charge of gathering requirements for new software that we are building from the ground up. I have had the opportunity to research the Claim industry and build a set of software that is revolutionizing the Claim Adjuster and the Insured's experience by using KPIs to identify weaknesses in current industry workflows. I am able to meet with the C-Suite and present requirements and process documentation to them with a proposal to increase efficiencies or sales. My biggest accomplishment so… Show more I am in charge of gathering requirements for new software that we are building from the ground up. I have had the opportunity to research the Claim industry and build a set of software that is revolutionizing the Claim Adjuster and the Insured's experience by using KPIs to identify weaknesses in current industry workflows. I am able to meet with the C-Suite and present requirements and process documentation to them with a proposal to increase efficiencies or sales. My biggest accomplishment so far has been having the ability to review our invoicing process and identify a key process that we were able to save 860 man hours per month by improving. Show less

Business Analyst

• Sep 2019 - Nov 2021

Gather business requirements to construct cards for upcoming sprints Drive a Scrum-based team through all phases of an Agile Sprint Identified and implemented changes to improve automation of business lines by 10% Collaborated with Help Desk team to decrease ticket volume by documenting processes for business to follow Gather business requirements to construct cards for upcoming sprints Drive a Scrum-based team through all phases of an Agile Sprint Identified and implemented changes to improve automation of business lines by 10% Collaborated with Help Desk team to decrease ticket volume by documenting processes for business to follow

Assistant Accountant

• Jul 2012 - Sep 2019

Simplified financial accounts preparing for tax by consolidating critical materials Analyzed salary data to facilitate contract negotiations every year Networked with potential clients to expand into different lines of work Simplified financial accounts preparing for tax by consolidating critical materials Analyzed salary data to facilitate contract negotiations every year Networked with potential clients to expand into different lines of work