Client Services Manager

• Jul 2020 - Present

Account Manager

• Aug 2018 - Jul 2020

Senior Account Service Associate

• Nov 2017 - Jul 2018

· Serve as lead point of contact for several agency accounts, build client relationships and deliver on expectations· Oversee all campaign work for accounts - including Paid Search, Display, Content Marketing, PR, Website Development, Marketing Automation & Social Media· Identify and evaluate industry trends, competitive market dynamics and best practices to support clients' business· Set and manage project expectations and deadlines across agency departments to ensure elements are integrated and align with client goals· Compile campaign reports and present insights on monthly basis · Assist with content development, marketing automation campaigns· Create and manage project budgets, timelines and deliverables· Budget forecasting, generate monthly billing reports for invoicing · Identify new opportunities to grow existing accounts, assist in new business proposals and presentations

Project Manager

• Jul 2016 - Oct 2017

· Establish and mange internal project process and structure, monitor overall project status for key accounts· Serve as secondary point-of-contact for key accounts and provide overall support to senior team members· Social media management, monitoring, scheduling for key accounts· Setup, manage and optimize marketing automation programs · Work with vendors & freelance web/graphic designers to complete project work· Media planning and buying· Assist in creating project proposals and budgeting· Assist in strategic planning, qualitative and quantitative research efforts

Account Coordinator

• Jan 2015 - Jun 2016

· Serve as secondary point-of-contact for major clients and provide overall support to the senior account management team· Serve as primary point-of-contact for secondary accounts· Set up projects and monitor budgets· Media planning and buying· Define job tasks and resource requirements to internal teams· Monitor project progress, timelines and deliverables to maintain internal schedules and external deadlines· Assist in creating project proposals and estimates· Research and compile materials to guide strategy and assist creative staff in projectexecution

Account Strategy Intern

• May 2014 - Jan 2015

· Organized, tracked and conducted multiple blogger outreach efforts· Worked alongside various positions and assisting with work focused in account management, strategic planning, analytics and social media.· Managed project timelines, individual status reports, tracked agency hours for billing, updated and tracked budgets · Wrote editorial calendars for multiple social media platforms· Collected, analyzed and organized data for digital and social campaigns· Developed insights and compiled client reports· Collected in-depth market research for strategic framing outline

Social Media Intern

• Sep 2014 - Dec 2014

· Research and creation of a global social media strategy plan· Social listening and analysis for new and existing accounts· Create social media content and compile quarterly editorial calendar · Compile and organize social media audits for new and potential accounts· Influencer identification and outreach · Research and creation of a global social media strategy plan· Social listening and analysis for new and existing accounts· Create social media content and compile quarterly editorial calendar · Compile and organize social media audits for new and potential accounts· Influencer identification and outreach

Web Producer/Managing Editor

• Jan 2012 - May 2014

· Coded and formatted news stories for the web using HTML and Joomla! content management. · Created news packages stories by adding photo,video and multimedia.· Selected and updated homepage content daily.· Wrote web teasers www.kentwired.com · Coded and formatted news stories for the web using HTML and Joomla! content management. · Created news packages stories by adding photo,video and multimedia.· Selected and updated homepage content daily.· Wrote web teasers www.kentwired.com

Editor in Chief

• Jan 2013 - Dec 2013

· Managed daily operation and updating of KentWired.· Managed a staff of web techs, marketers and social media specialists· Created new interactive content using multimedia· Collaborated with other student media units (television, print, radio) to gather content · Managed daily operation and updating of KentWired.· Managed a staff of web techs, marketers and social media specialists· Created new interactive content using multimedia· Collaborated with other student media units (television, print, radio) to gather content