Digital & Social Media Specialist

• Jan 2023 - Present

Social Media Producer

• Sep 2022 - Dec 2022

Social Media Coordinator

• Oct 2019 - Sep 2022

- Manage the day-to-day operations of the College’s main social media accounts, including developing content and responding to questions and comments from students, alumni, etc.- Help produce new and interesting written and video content to attract prospective students, such as the “My Caz Experience” and “Faculty Spotlight” video series- Write and edit copy for social media posts, digital ad campaigns, and articles for the Cazenovia College website

Customer Happiness Maker (Social Support)

• Aug 2018 - Oct 2019

- Handled all customer service-related inquiries on Facebook, Twitter, Instagram, YouTube, and Amazon, as well as AfterShokz’s own website and forums - Assisted with chat and email tickets when needed via ZenDesk - Responded to approximately 350 inquiries per week across all platforms - Maintained a customer satisfaction rating of 99% throughout my tenure with a company average of 93% - Handled all customer service-related inquiries on Facebook, Twitter, Instagram, YouTube, and Amazon, as well as AfterShokz’s own website and forums - Assisted with chat and email tickets when needed via ZenDesk - Responded to approximately 350 inquiries per week across all platforms - Maintained a customer satisfaction rating of 99% throughout my tenure with a company average of 93%

Customer Support Agent

• Aug 2017 - Aug 2018

- Provided pre- and post-sales assistance to customers on the MicrosoftStore.com website and completed sales for customers via chat. Took an excess of 100 chats per day while maintaining a top box survey percentage of over 85%. - Transitioned into a phone support role taking between 60 and 100 calls per day with the task of providing customers with assistance regarding all things associated with the Microsoft Store retail locations. - Provided pre- and post-sales assistance to customers on the MicrosoftStore.com website and completed sales for customers via chat. Took an excess of 100 chats per day while maintaining a top box survey percentage of over 85%. - Transitioned into a phone support role taking between 60 and 100 calls per day with the task of providing customers with assistance regarding all things associated with the Microsoft Store retail locations.

Owner and Founder

• Mar 2017 - Dec 2017

- Founded For Earth For All, an eCommerce shop selling apparel and accessories with a humorous and eco-friendly theme where a portion of the proceeds are donated to the Sierra Club - Developed and maintained For Earth For All's website, ForEarthForAll.com - Created and managed For Earth For All's social media presence on platforms such as Facebook, Twitter, Instagram, Pinterest, and Tumblr - Created and curated social media content for For Earth For All's social media accounts on a daily basis using applications such as Canva, Quik, Reddit, and more Show less

Marketing Associate

• May 2015 - Apr 2017

- Created, managed, and grew the social media presence of Dreissig Apparel Inc. and its divisions (Dreissig Apparel, Dreissig Athletic, and Dreissig Company) as well as sister company Fan Hands LLC on platforms such as Facebook, Twitter, Instagram, Pinterest, and more- Oversaw the development and marketing of Dreissig Athletic's "Real Deal Saturday" in-store sales event in November 2016- Developed an eCommerce website for Dreissig Athletic that launched in March 2017- Exhibited at Toy Fair NY 2016 along with the CEO to promote Fan Hands LLC and its products- Worked closely with various charitable organizations including the American Cancer Society and Citizens United for Research in Epilepsy as a part of Fan Hands LLC's charitable division, the "Clap Out Series"- Supervised and assigned tasks to a group of 2-3 interns each semester that would assist in the company's marketing efforts Show less

Marketing Intern

• Jan 2015 - May 2015

- Assisted with day-to-day operations of the company, performing various administrative duties.- Performed customer service needs through email, by phone, and in person.- Updated and redesigned a marketing plan for sister company Fan Hands LLC.- Executed social media tasks for both companies including daily posts, community building, and increasing reach.

Floor Staff

• Mar 2012 - Jul 2015

- Learned and worked multiple positions such as Box Office, Concessions, Usher, etc. - Operated a POS system - Promoted the company's loyalty program - Used personal skills to ensure guests received exceptional customer service - Star Performer of the Month: May 2012 - Learned and worked multiple positions such as Box Office, Concessions, Usher, etc. - Operated a POS system - Promoted the company's loyalty program - Used personal skills to ensure guests received exceptional customer service - Star Performer of the Month: May 2012