Eric T.
Instructor Mentor at ACI Learning- Claim this Profile
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English -
Topline Score
Bio
Credentials
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ITIL® 4 Specialist Create, Deliver and Support
PeopleCertJun, 2022- Oct, 2024 -
ITIL® Foundation
PeopleCertDec, 2019- Oct, 2024 -
CompTIA Security+ ce Certification
CompTIAFeb, 2020- Oct, 2024 -
CompTIA A+ ce Certification
CompTIAJan, 2022- Oct, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAJan, 2022- Oct, 2024 -
CompTIA Network+ ce Certification
CompTIADec, 2021- Oct, 2024 -
CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
CompTIAJan, 2022- Oct, 2024
Experience
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ACI Learning
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United States
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Professional Training and Coaching
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400 - 500 Employee
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Instructor Mentor
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Dec 2021 - Present
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TechWerks
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Tier 1 Remote Desktop Support
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Feb 2020 - Dec 2021
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APEX Smart Home Protection
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United States
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Security and Investigations
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1 - 100 Employee
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Smart Home Technician
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Aug 2019 - Dec 2019
• Designed, tested, and installed switching and integration hardware and software for smart home technology • Troubleshot inter-building RF problems, including antennae selection and orientation, signal degradation resolution, and external interference resolution to ensure equipment was fully functional • Repaired security systems, alarm devices, or related equipment, following blueprints of electrical layouts and building plans. • Managed simultaneous tasks and projects, coordinating with contractors and building personnel to meet deadlines. • Tested backup batteries, keypad programming, sirens, and security features in order to ensure proper functioning, and to diagnose malfunctions. Show less
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Commissioned Officer
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Sep 2018 - Sep 2019
• Utilized the latest security equipment and techniques to patrol buildings, both in-person and remotely • Exceled at minimizing offensive behavior, including theft, by ensuring all customers and visitors are aware of heavy security presence • Supported electronic monitoring devices by troubleshooting, repairing and monitoring system hardware and electronic devices. • Utilized the latest security equipment and techniques to patrol buildings, both in-person and remotely • Exceled at minimizing offensive behavior, including theft, by ensuring all customers and visitors are aware of heavy security presence • Supported electronic monitoring devices by troubleshooting, repairing and monitoring system hardware and electronic devices.
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Vivint Smart Home
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Canada
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1 - 100 Employee
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Smart Home Pro
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Dec 2016 - Mar 2018
• Developed expertise in communication systems, cabling, wiring and circuitry through various projects. • Assembled, installed and tested electrical devices, such as wiring outlets, distribution panels, boxes and conduit • Ensured 100% operational readiness of radio equipment, computer systems, electronic testing equipment, hand and power tools by troubleshooting and administering repairs as required; efforts reduced equipment down time • Developed expertise in communication systems, cabling, wiring and circuitry through various projects. • Assembled, installed and tested electrical devices, such as wiring outlets, distribution panels, boxes and conduit • Ensured 100% operational readiness of radio equipment, computer systems, electronic testing equipment, hand and power tools by troubleshooting and administering repairs as required; efforts reduced equipment down time
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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Air Traffic Control Specialist
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Oct 2011 - May 2016
-Ensuring the facility operates according to military and FAA rules and regulations applying to ATC. -Developing and maintaining a Facility Training Program. -Developing and maintaining a Facility Training Manual. -Ensuring the operational readiness of facility equipment and associated NAVAIDs. -Maintaining a current file of pertinent regulations, manuals, charts, maps, and training material IAW this publication and AR 95-2. -Ensuring assigned personnel maintain currency. -Maintaining custodial control of all facility forms, records, and publications and ensures their accuracy, completeness, and distribution. -Initiating and maintaining a facility duty schedule. -Conducting testing and practical evaluation for PQ or rating of trainee controllers. -Administering biennial written exams and conducting skill evaluations. -Ensuring the number of non-ATC personnel in an ATC facility to a minimum. The chief will be the final authority on the admittance of non-ATC personnel to the facility and the number permitted at any one time. Show less
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Education
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LeaderQuest San Antonio
Computer User Support Specialist, Information Technology