Eric T.

Instructor Mentor at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US
Languages
  • English -

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Credentials

  • ITIL® 4 Specialist Create, Deliver and Support
    PeopleCert
    Jun, 2022
    - Oct, 2024
  • ITIL® Foundation
    PeopleCert
    Dec, 2019
    - Oct, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Feb, 2020
    - Oct, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Jan, 2022
    - Oct, 2024
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Jan, 2022
    - Oct, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Dec, 2021
    - Oct, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
    CompTIA
    Jan, 2022
    - Oct, 2024

Experience

    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Instructor Mentor
      • Dec 2021 - Present
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Tier 1 Remote Desktop Support
      • Feb 2020 - Dec 2021
    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • Smart Home Technician
      • Aug 2019 - Dec 2019

      • Designed, tested, and installed switching and integration hardware and software for smart home technology • Troubleshot inter-building RF problems, including antennae selection and orientation, signal degradation resolution, and external interference resolution to ensure equipment was fully functional • Repaired security systems, alarm devices, or related equipment, following blueprints of electrical layouts and building plans. • Managed simultaneous tasks and projects, coordinating with contractors and building personnel to meet deadlines. • Tested backup batteries, keypad programming, sirens, and security features in order to ensure proper functioning, and to diagnose malfunctions. Show less

    • Commissioned Officer
      • Sep 2018 - Sep 2019

      • Utilized the latest security equipment and techniques to patrol buildings, both in-person and remotely • Exceled at minimizing offensive behavior, including theft, by ensuring all customers and visitors are aware of heavy security presence • Supported electronic monitoring devices by troubleshooting, repairing and monitoring system hardware and electronic devices. • Utilized the latest security equipment and techniques to patrol buildings, both in-person and remotely • Exceled at minimizing offensive behavior, including theft, by ensuring all customers and visitors are aware of heavy security presence • Supported electronic monitoring devices by troubleshooting, repairing and monitoring system hardware and electronic devices.

    • Canada
    • 1 - 100 Employee
    • Smart Home Pro
      • Dec 2016 - Mar 2018

      • Developed expertise in communication systems, cabling, wiring and circuitry through various projects. • Assembled, installed and tested electrical devices, such as wiring outlets, distribution panels, boxes and conduit • Ensured 100% operational readiness of radio equipment, computer systems, electronic testing equipment, hand and power tools by troubleshooting and administering repairs as required; efforts reduced equipment down time • Developed expertise in communication systems, cabling, wiring and circuitry through various projects. • Assembled, installed and tested electrical devices, such as wiring outlets, distribution panels, boxes and conduit • Ensured 100% operational readiness of radio equipment, computer systems, electronic testing equipment, hand and power tools by troubleshooting and administering repairs as required; efforts reduced equipment down time

    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Air Traffic Control Specialist
      • Oct 2011 - May 2016

      -Ensuring the facility operates according to military and FAA rules and regulations applying to ATC. -Developing and maintaining a Facility Training Program. -Developing and maintaining a Facility Training Manual. -Ensuring the operational readiness of facility equipment and associated NAVAIDs. -Maintaining a current file of pertinent regulations, manuals, charts, maps, and training material IAW this publication and AR 95-2. -Ensuring assigned personnel maintain currency. -Maintaining custodial control of all facility forms, records, and publications and ensures their accuracy, completeness, and distribution. -Initiating and maintaining a facility duty schedule. -Conducting testing and practical evaluation for PQ or rating of trainee controllers. -Administering biennial written exams and conducting skill evaluations. -Ensuring the number of non-ATC personnel in an ATC facility to a minimum. The chief will be the final authority on the admittance of non-ATC personnel to the facility and the number permitted at any one time. Show less

Education

  • LeaderQuest San Antonio
    Computer User Support Specialist, Information Technology
    2019 - 2020

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