Customer Care Officer

• Mar 2015 - Present

It's about how much you care, support, and help both the company and users for better understanding and problem-solving in an elegant & sophisticated way to reach the company's goals with the best customer satisfaction.Effectively helped with day-to-day operations of a busy & fast-paced CCC environment, Working in the number one classified Ads platform & marketplace in the MENA region while operating in 19 different Arab countriesI've Trained and mentored top customer care officers.Adept at conducting customer account research to fulfill requests, billing errors, bugs validation & CX. Ticketing System.Call Center.Emails, Google, Facebook & WhatsApp.Google & Microsoft Office Apps.Offline Visits - Indoor sales.Content Moderation.Flexible Workplace - Remote Work.Reporting.Software Testing. Show less

Acting Team leader / QA

• Mar 2023 - May 2023

Personal Trainer & Massage Therapist

• Jan 2013 - Jan 2020

Learned and practiced a piece of very useful and valuable information and techniques about the human body and natural herbs\oils for healing. Learned and practiced a piece of very useful and valuable information and techniques about the human body and natural herbs\oils for healing.

Physical Education Teacher

• Feb 2013 - Jun 2013

Provided health and physical fitness education in classroom & pitch five days per week for one semester, six classes per day & thirty students at least per class. Promoted teamwork through group sports activities and partner-related games. Evaluated student's growth and athletic abilities and developed individualized instruction plans. Analyze student progress and attempts and grade accordingly as required by the district curriculum. Maintain athletic supply inventory and requisition new sporting items as needed Show less

Gym Instructor

• Dec 2012 - Jan 2013

The role was mixed of front desk - Receptionist & Gym Instructor, I was responsible for pools, Jacuzzi, steam rooms, gym, spa shop, massage, classes appointments, and other indoor activities. Learned how to multitask, take responsibility & handle work pressure. The role was mixed of front desk - Receptionist & Gym Instructor, I was responsible for pools, Jacuzzi, steam rooms, gym, spa shop, massage, classes appointments, and other indoor activities. Learned how to multitask, take responsibility & handle work pressure.