Service Delivery Manager

• Apr 2018 - Present

IT System Administrator

• Jan 2012 - Mar 2018

Systems Administrator in small IT team looking after circa 300 users across 7 sites.Looking after every aspect of the Company's IT from Server/Storage/Network Infrastructure to End User support.Platform consists of VMWare, NetApp, Server 2008R2/2012, AD 2012, Citrix XenAPP, Mitel telephony and Dell and IBM hardware.

Edirectory to 2008r2 Active Directory migration engineer

• Jan 2011 - Jul 2011

Creating, maintaining and supporting scripts used for migration of files servers from Novell eDirectory to Microsoft 2008r2 Active Directory as part of enterprise directory/file system platform migration. Creating, maintaining and supporting scripts used for migration of files servers from Novell eDirectory to Microsoft 2008r2 Active Directory as part of enterprise directory/file system platform migration.

Senior Technician

• Jun 2001 - Jun 2010

Senior Technician in large Desktop Support Team based in Standard Life's Edinburgh Datacentre. Looking after all aspects of project implementation and end user support from build creation, to application packing and software distribution in an estate of close to 10,000 end users. As a Senior Technician I was also heavily involved shaping strategy, product and solution design and selection, influencing decision making, being a Technical Lead and mentoring others in the team. Senior Technician in large Desktop Support Team based in Standard Life's Edinburgh Datacentre. Looking after all aspects of project implementation and end user support from build creation, to application packing and software distribution in an estate of close to 10,000 end users. As a Senior Technician I was also heavily involved shaping strategy, product and solution design and selection, influencing decision making, being a Technical Lead and mentoring others in the team.

Server Support Engineer

• Apr 2001 - Jun 2001

(Contract) Server support of Novell Netware servers and eDirectory. Memebr of 6 man server support team in based in Scottish Power Datacentre. (Contract) Server support of Novell Netware servers and eDirectory. Memebr of 6 man server support team in based in Scottish Power Datacentre.

Technical Support Analyst

• Jan 2000 - Apr 2001

Contract Support engineer in a small team looking after all IT for the Marketing division of Scottish Courage Brands. Contract Support engineer in a small team looking after all IT for the Marketing division of Scottish Courage Brands.

Implementation Engineer

• Sep 1999 - Dec 1999

On short term contract to aid with Anti-virus software implementation to NT4 Desktops and IBM OS2 warp servers. On short term contract to aid with Anti-virus software implementation to NT4 Desktops and IBM OS2 warp servers.

Technical Support Engineer

• Jul 1999 - Sep 1999

(Contract) Support engineer brought in to work through a backlog of support after a post rollout issues. (Contract) Support engineer brought in to work through a backlog of support after a post rollout issues.

Project Engineer

• Apr 1998 - Jul 1998

(Contract)Project engineer brought in to manage and implement a rpelacement of Windows 3.1 laptops to Windows 95. (Contract)Project engineer brought in to manage and implement a rpelacement of Windows 3.1 laptops to Windows 95.

Project Engineer

• Dec 1997 - Apr 1998

(Contract) member of project team involved in rollout of a "Common operating environment" Desktop PC and laptop build. Standardised across all UK BP sites. (Contract) member of project team involved in rollout of a "Common operating environment" Desktop PC and laptop build. Standardised across all UK BP sites.