Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• *

  • Sep 2020 - Present



Progressive Leasing

• United States
• Financial Services
• 700 & Above Employee

• Quality Assurance Analyst

  • Oct 2015 - Apr 2020

  Monitored agent care and adherence to policy and procedure and provided feedback to improve scores. Monitored calls to help improve the adherence to procedures for Do Not Call requests. Created a new method to calibrate with leadership.

• Customer Service Representative

  • Oct 2013 - Oct 2015

  South Jordan, Utah Helped merchants address issues with customer applications. Worked through technical support issues regarding Progressive tools and systems. Assisted with customer concerns to resolve any issues.



Macey's Food Stores

• Retail
• 1 - 100 Employee

• Service Deli Clerk

  • Aug 2012 - Oct 2013

  Prepared food to order, and stocked deli cases. Helped with cleaning and closing procedures.



BluFire Studios

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• Independent Contractor

  • Jun 2012 - Nov 2012

  Orem, Utah Unity Programmer, Level Design, Game Design for Untitled Project



Quantic Energy, Inc.

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2010 - Jul 2010

  Lindon, Utah Assisted with Customer concerns for their accounts. Addressed minor troubleshooting issues, connected customers to other departments, improved customer confidence.



Quantic Energy, Inc.

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Account Creation Specialist

  • Apr 2009 - Aug 2009

  Lindon, Utah Took incoming calls from Sales Representatives and Installation Technicians. Input information into the system, and approved accounts for installation and assisted in completing installations for Technicians.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2008 - Jul 2008

  Lindon, Utah Worked with incoming customer calls and addressed customer concerns. Managed accounts and employed retention techniques if necessary.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Retention Representative

  • Jan 2007 - Aug 2007

  Lindon, Utah Worked with incoming customer calls and addressed customer concerns. Managed accounts and employed retention techniques if necessary.