Experience

Heart of God Church (Singapore)

• Singapore
• Religious Institutions
• 1 - 100 Employee

• Digital Product Manager

  • Sep 2020 - Present

  Singapore



HubSpot

• United States
• Software Development
• 700 & Above Employee

• Customer Support Trainer / Program Manager

  • Oct 2018 - Aug 2020

  Singapore • Design, manage and facilitate orientation and onboarding program for customer support new hires • Design, manage and facilitate ongoing training, enablement and development programs such as technical training and professional development for the current customer support team • Design and manage self-paced/self-directed e-learning content on the internal Learning Management System (LMS) • Analyze and review training curriculum at regular intervals to keep up with business changes… Show more • Design, manage and facilitate orientation and onboarding program for customer support new hires • Design, manage and facilitate ongoing training, enablement and development programs such as technical training and professional development for the current customer support team • Design and manage self-paced/self-directed e-learning content on the internal Learning Management System (LMS) • Analyze and review training curriculum at regular intervals to keep up with business changes, needs and objectives • Build relationships with and conduct regular check-ins with stakeholders around the organization e.g. leadership and management of the customer support team • Carry out needs assessment and generate data to inform decision making for the training, enablement and onboarding programs

• Principal Support Specialist (Training)

  • Sep 2017 - Oct 2018

  Singapore • Design, manage and facilitate orientation and onboarding program for customer support new hires • Analyze and review training curriculum at regular intervals to keep up with business changes, needs and objectives • Build relationships with and conduct regular check-ins with stakeholders around the organization e.g. leadership and management of the customer support team • Carry out needs assessment and generate data to inform decision making for orientation and onboarding program •… Show more • Design, manage and facilitate orientation and onboarding program for customer support new hires • Analyze and review training curriculum at regular intervals to keep up with business changes, needs and objectives • Build relationships with and conduct regular check-ins with stakeholders around the organization e.g. leadership and management of the customer support team • Carry out needs assessment and generate data to inform decision making for orientation and onboarding program • Coach and mentor customer support new hires in their initial onboarding period – review work, provide actionable feedback, monitor progress and growth

• Customer Support Specialist

  • May 2016 - Sep 2017

  Singapore • Develop deep knowledge of the HubSpot software • Partner with our customers to effectively resolve issues through phone, email and chat. • Answer how-to questions and help customers navigate a variety of tools within HubSpot • Diagnose software issues and engage with our product and engineering teams using established processes • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software • Communicate… Show more • Develop deep knowledge of the HubSpot software • Partner with our customers to effectively resolve issues through phone, email and chat. • Answer how-to questions and help customers navigate a variety of tools within HubSpot • Diagnose software issues and engage with our product and engineering teams using established processes • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services



Guidebook Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Country Manager

  • Mar 2015 - Mar 2016

  Singapore • Bringing Guidebook – the easiest way to make beautiful event mobile apps – to Singapore. • Represent Guidebook for the APAC Sales team with focus in Singapore and ASEAN region. • Ensure the success of our customers by providing timely support and service pre-event, onsite and post-event. • Educate customers on how to use and leverage on Guidebook's self-service platform to build their very own event apps.



The Event Company, Singapore

• Event Executive (Registration & Database Services)

  • Mar 2014 - Feb 2015

  Singapore • Provide operational event support to Events Management Services team. • Assist and support in retention account servicing and relationship management. • Assist in preparing proposals, handing in timely submission of budgets, managing work-in-progress meetings and monitoring of timelines. • Manage 3rd party vendors/suppliers. • Oversee pre-event set-up. • Oversee dismantling/tear down and removal of event set-up. • Assist in internal events management related… Show more • Provide operational event support to Events Management Services team. • Assist and support in retention account servicing and relationship management. • Assist in preparing proposals, handing in timely submission of budgets, managing work-in-progress meetings and monitoring of timelines. • Manage 3rd party vendors/suppliers. • Oversee pre-event set-up. • Oversee dismantling/tear down and removal of event set-up. • Assist in internal events management related housekeeping. • Deploy and distribute mobile application for events. Show less



Experia Events

• Event Coordinator

  • Dec 2013 - Feb 2014

  Changi Exhibition Centre Worked as an Event Coordinator in the Hospitality & Protocol Department, managing the schedules of the VIP delegates and exhibitors and also meeting their needs and requests. Contact and liaise with foreign delegates and embassies/ consulates.