Charles Wulf

Manager, NOC/Support Desk Team at SysArc
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -

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Bio

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Credentials

  • IT Glue Certified
    IT Glue
    Jun, 2019
    - Nov, 2024

Experience

  • SysArc
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manager, NOC/Support Desk Team
      • Mar 2022 - Present

    • Senior Support Desk Specialist
      • Sep 2021 - Mar 2022

  • DP Solutions
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Desk Team Lead
      • Sep 2020 - Sep 2021

    • Service Desk Engineer
      • Feb 2018 - Sep 2020

  • CORNERSTONE PROFESSIONAL GROUP LLC, THE
    • Towson, MD
    • IT Helpdesk Technician
      • Apr 2017 - Feb 2018

  • Alliance InfoSystems, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Manager
      • Nov 2016 - Mar 2017

  • Connections Education
    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Tier 3 Senior Assist
      • Jan 2015 - Nov 2016

      I am a supervisor for my company's customer technical support department. We provide our services to students all over the globe.

    • Student Technical Support Blended Agent Tier II
      • Jun 2013 - Dec 2014

      I help students and their caretakers with technology issues in the virtual classroom. I am part of a world-class team of troubleshooter agents, taking calls from all across the United States and abroad.

  • Baltimore Aircoil Company
    • United States
    • Mechanical Or Industrial Engineering
    • 500 - 600 Employee
    • HelpDesk Administrator
      • Jan 2013 - May 2013

      Created and assigned tickets to software engineers. Troubleshot computer issues. Created and assigned tickets to software engineers. Troubleshot computer issues.

  • Connections Education
    • Columbia, Maryland
    • Student Technical Support
      • Jul 2012 - Nov 2012

      I assist students and caretakers with technical issues over the phone. I assist students and caretakers with technical issues over the phone.

  • Johns Hopkins Bloomberg School of Public Health
    • United States
    • Higher Education
    • 700 & Above Employee
    • Technical Support Analyst
      • Jan 2012 - Mar 2012

      I supported students, staff and faculty with a wide variety of hardware and software issues, both in person and over the phone. I used the Bomgar tool extensively to remote in and troubleshoot issues. I supported students, staff and faculty with a wide variety of hardware and software issues, both in person and over the phone. I used the Bomgar tool extensively to remote in and troubleshoot issues.

  • Flex
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Customer Service Technician
      • Nov 2009 - Aug 2011

      I work in a Verizon Wireless store, handling customer issues with mobile devices. I work in a Verizon Wireless store, handling customer issues with mobile devices.

  • PEAK-IT
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Computer Technician
      • Jan 2008 - Aug 2009

      Contract work for Dell and HP's corporate clients. Duties: Reimaging, encryption, software installation, server maintenance, printer installation and repair Contract work for Dell and HP's corporate clients. Duties: Reimaging, encryption, software installation, server maintenance, printer installation and repair

  • Advertising Specialty Institute
    • United States
    • Advertising Services
    • 500 - 600 Employee
    • Software Support Specialist
      • Nov 2008 - Apr 2009

      I support a product called MagView, which is used by mammography offices to track patient information, generate reports, and more. I also assist with implementations of the product. I support a product called MagView, which is used by mammography offices to track patient information, generate reports, and more. I also assist with implementations of the product.

Education

  • Villa Julie College
    Computer Information Systems
    2004 - 2007
  • Oakland Mills High School
    High School Diploma
    2001 - 2004
  • Bellefonte Area High School
    2000 - 2001

Community

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