Iolanda Franciano

Retail Sales Associate at Harding+
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Contact Information
us****@****om
(386) 825-5501
Location
Sintra, Lisbon, Portugal, PT
Languages
  • Spanish Professional working proficiency
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency

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Credentials

  • [STCW] Crisis Management and Human Behaviour Training Course
    Marlins Training Limited
    Jan, 2023
    - Oct, 2024
  • [STCW] Crowd Management on Passenger Ships Training Course
    Marlins Training Limited
    Jan, 2023
    - Oct, 2024
  • ENGLISH LANGUAGE TEST FOR CRUISE SHIP STAFF
    Marlins Training Limited
    Jun, 2022
    - Oct, 2024
  • Certificate of Proficiency in Security Awareness
    Viking Maritime Group
    Nov, 2021
    - Oct, 2024
  • STCW
    Viking Maritime Group
    Nov, 2021
    - Oct, 2024

Experience

  • Harding
    • United Kingdom
    • Retail
    • 400 - 500 Employee
    • Retail Sales Associate
      • Feb 2023 - Present

  • El Corte Inglés Portugal
    • Portugal
    • Retail
    • 500 - 600 Employee
    • Order Picker
      • Nov 2022 - Jan 2023

      Picking online orders in store for home delivery. Picking online orders in store for home delivery.

  • Virgin Voyages
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Bar Staff
      • Jan 2020 - Sep 2022

      Opening crew of the company's first and second cruise ship, Scarlet Lady & Valiant Lady; Concluded several courses related to the beverage industry. Opening crew of the company's first and second cruise ship, Scarlet Lady & Valiant Lady; Concluded several courses related to the beverage industry.

  • El Corte Inglés Portugal
    • Portugal
    • Retail
    • 500 - 600 Employee
    • Customer Service Representative - Online Shop
      • Aug 2020 - May 2021

      Assist with placement of online orders, refunds, or exchanges. Provide knowledgeable answers to customers via phone, email, and social media regarding products and brands. Assist with placement of online orders, refunds, or exchanges. Provide knowledgeable answers to customers via phone, email, and social media regarding products and brands.

  • REDITUS, SA
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Customer Support/Back-Office (Banking)
      • May 2019 - Dec 2019

      CTT Bank Project; Answer any questions to the customer; Back Office and administrative tasks; Data entry in the computer system. CTT Bank Project; Answer any questions to the customer; Back Office and administrative tasks; Data entry in the computer system.

  • Starboard Cruise Services
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Sales Associate
      • Jun 2017 - Apr 2019

      Seller in shops and luxury boutiques aboard cruise ships (Royal Caribbean); Providing excellent customer service both during and after the sale; Work in the Warehouse, weekly reception of merchandise, stock organization and Inventories. Seller in shops and luxury boutiques aboard cruise ships (Royal Caribbean); Providing excellent customer service both during and after the sale; Work in the Warehouse, weekly reception of merchandise, stock organization and Inventories.

  • Real Hotels Group
    • Portugal
    • Hospitality
    • 100 - 200 Employee
    • Bar Staff
      • Apr 2015 - Dec 2016

      Bar and table service at Grande Real Santa Eulália Resort & Spa, a 5* Hotel. Bar and table service at Grande Real Santa Eulália Resort & Spa, a 5* Hotel.

  • Pebra Reinigung GmbH
    • Switzerland
    • Laundry and Drycleaning Services
    • 1 - 100 Employee
    • Housekeeper
      • Feb 2013 - Dec 2014

      To maintain a clean, sanitary, comfortable and tidy environment for either private households or commercial establishments. To maintain a clean, sanitary, comfortable and tidy environment for either private households or commercial establishments.

  • El Corte Inglés Portugal
    • Portugal
    • Retail
    • 500 - 600 Employee
    • Sales Assistant
      • Sep 2009 - Dec 2012

      Cashier at the Supermarket; Customer Service Desk; Sales Associate at Uno de 50. Cashier at the Supermarket; Customer Service Desk; Sales Associate at Uno de 50.

  • Randstad Portugal
    • Portugal
    • Human Resources Services
    • 700 & Above Employee
    • Customer Service Representative – Telecommunications
      • Jun 2006 - Sep 2009

      Ensuring the reception, answering and registration of customer calls; Technical Support; Back Office. Ensuring the reception, answering and registration of customer calls; Technical Support; Back Office.

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