National Technology and Information Systems Lead

• Oct 2020 - Present

•Planned and executed a complete migration of technology systems and company-furnished computing devices in a short period with no downtime and zero lost or comprised data •Conducts regular vulnerability assessments to identify strengths and gaps and evaluate operational effectiveness •Dispenses recommendations and advocates for process improvement, system change, and system design that align IT best practices with operational needs •Delivers administrative leadership, management… Show more •Planned and executed a complete migration of technology systems and company-furnished computing devices in a short period with no downtime and zero lost or comprised data •Conducts regular vulnerability assessments to identify strengths and gaps and evaluate operational effectiveness •Dispenses recommendations and advocates for process improvement, system change, and system design that align IT best practices with operational needs •Delivers administrative leadership, management, security, and maintenance for hardware, software, platforms, and related applications (e.g., Microsoft 365 tenant, Google Workspace, SharePoint, Zoom, Slack, Asana, and Canvas) •Advises executive leadership team on all matters concerning technology and information systems, security and data compliance •Develops RFPs, negotiates contracts, and oversees all technology vendors •Manages all IT assets from procurement through to depreciation with 100 percent accountability •Coordinates with internal functional departments and staff to ensure IT/IS needs are met and scalable •Established organizational cybersecurity and acceptable use policies •Monitors information technology hardware and software performance to ensure they are set up for availability and performance, test for results, accuracy, reliability, and conformance to established standards •Communicates, teaches, and encourages best practices regarding information technology use for all stakeholders •Evaluates, assesses, and implements technology solutions to support instructional and support services staff for existing and emerging learning environments, including developing metrics and tools to track success •Collaborates with the Learner Instruction team in the development of instructor certification programming and ongoing professional development to ensure the quality of instruction online

Information Technology Instructor

• May 2019 - Oct 2020

ReGeneration IT Help Desk Technician program (students 30+ years-old), Jacksonville site. •Delivers all technical (CompTIA A+ and ITF+), behavioral skills (Adaptability, Customer Focus, Communication, Teamwork), mindsets (Growth Mindset, Future Orientation, Personal Responsibility, Persistence), and employment essentials (Resume writing, LinkedIn, Interviewing techniques, Networking) lessons during an intensive bootcamp-style twelve-week course •Fosters student-centered learning through… Show more ReGeneration IT Help Desk Technician program (students 30+ years-old), Jacksonville site. •Delivers all technical (CompTIA A+ and ITF+), behavioral skills (Adaptability, Customer Focus, Communication, Teamwork), mindsets (Growth Mindset, Future Orientation, Personal Responsibility, Persistence), and employment essentials (Resume writing, LinkedIn, Interviewing techniques, Networking) lessons during an intensive bootcamp-style twelve-week course •Fosters student-centered learning through pioneering teaching practices, utilizing technology-based learning and communication platforms (Google Classroom, Schoology, Nearpod, and TestOut) •Inputs students’ weekly scorecard and technical assessment data into Salesforce, creates reports to quantify student success for internal and external distribution •Collaborated, as the Subject Matter Expert, with the Curriculum Development Team to revise the CompTIA A+ 901 & 902 technical lessons to 1001 & 1002. This transition was seamless and required no missed training days •Meets regularly with program career coaches and program coordinator to discuss any challenges that could impede students’ progress, developing action plans to ensure greatest success

Information Technology Instructor

• Mar 2017 - May 2019

Generation IT Help Desk Technician program (students 18-24 years-old), Jacksonville site. •Delivered all technical (CompTIA A+ and ITF+), behavioral skills (Adaptability, Customer Focus, Communication, Teamwork), mindsets (Growth Mindset, Future Orientation, Personal Responsibility, Persistence), and employment essentials (Resume writing, LinkedIn, Interviewing techniques, and Professional Networking) lessons during an intensive bootcamp-style eleven-week course •Developed individualized… Show more Generation IT Help Desk Technician program (students 18-24 years-old), Jacksonville site. •Delivered all technical (CompTIA A+ and ITF+), behavioral skills (Adaptability, Customer Focus, Communication, Teamwork), mindsets (Growth Mindset, Future Orientation, Personal Responsibility, Persistence), and employment essentials (Resume writing, LinkedIn, Interviewing techniques, and Professional Networking) lessons during an intensive bootcamp-style eleven-week course •Developed individualized education plans, to accommodate various types of learning styles and achieve the greatest level of success •Administered, graded, and provided feedback on weekly assessments •Supported Generation’s data-driven model by tracking student attendance and performance in class and on assessments, using the Salesforce platform •Built appropriate relationships with students, developed an understanding of their personal strengths and challenges, and fostered a supportive classroom environment •Worked with program mentor and Generation staff to identify and address any issues that could prevent students from completing the program; exceeded established graduation rate goal by 11 percent Generation is a global youth employment program that helps provide young adults (18-24 years old) with the opportunity to launch successful careers and change their life trajectories. Generation is the first program of McKinsey Social Initiative, a non-profit founded by McKinsey & Company. The program will offer students integrated technical, behavioral, mindset, and employment skills training, social services and mentorship, and a supportive community, as well as job-placement support when they graduate. The technical portion of the curriculum trains students for the CompTIA A+ and IT Fundamentals certifications; preparing them for helpdesk/user support specialist roles.

Program Manager

• Apr 2011 - Sep 2016

•Planned, executed, and led the strategic vision for the TRACK™ program •Implemented TRACK™ curriculum and managed relationships with providers, including the Veterans Administration (VA), Vocational Rehabilitation & Employment, Jacksonville Vet Center, Florida State College at Jacksonville, corporate partners, and community stakeholders •Accountable for $1.5M annual budget development and oversight, with 100 percent accuracy •Identified several opportunities to reduce program costs… Show more •Planned, executed, and led the strategic vision for the TRACK™ program •Implemented TRACK™ curriculum and managed relationships with providers, including the Veterans Administration (VA), Vocational Rehabilitation & Employment, Jacksonville Vet Center, Florida State College at Jacksonville, corporate partners, and community stakeholders •Accountable for $1.5M annual budget development and oversight, with 100 percent accuracy •Identified several opportunities to reduce program costs and implemented plans to realize the savings of $20K •Improved metrics for tracking the program’s efficacy, which resulted in the expansion of key performance indicators (KPIs) captured for individual program participants •Hired, led, mentored, coached, professionally developed, and evaluated all TRACK™ staff members •Trained 227 Alumni, 164 TRACK™ students, and 243 staff members in best practices to support, advocate for, and guide other injured service members through the phases of recovery as an Amputee Coalition of America certified peer mentor trainer •Recorded, tracked, analyzed, and reported outcome measurements •Established collaborative relationships with other Veteran Service Organizations, to include Sentinels of Freedom, Military Warriors Support Foundation, and Veterans Farm; to further empower program participants as they moved forward after program graduation •Developed and managed community and corporate relationships/resources to most effectively and efficiently deliver programmatic services to program participants •Built, refined, and supervised the process flow for program referrals and participant vetting •Directed the replication process for TRACK™ program to a new site, San Antonio, TX; more than doubling program throughput •Oversaw contract delivery of services to ensure compliance and successful outcomes •Regularly spoke on behalf of Wounded Warrior Project, provided a detailed overview of current programs and services; raised awareness/enlist the public's aid

Dean of Students

• Jul 2008 - Apr 2011

•Built and managed relationships with college professors/administrators, mental health professionals, performance enhancement trainers, and VA outpatient clinic staff •Collaborated with Warriors to Work, Transition Training Academy, and other WWP program staff to coordinate services for program participants •Mentored program participants, daily, ensuring the program participants’ remain fully engaged in all aspects of the TRACK program •Recruited program candidates by reviewing… Show more •Built and managed relationships with college professors/administrators, mental health professionals, performance enhancement trainers, and VA outpatient clinic staff •Collaborated with Warriors to Work, Transition Training Academy, and other WWP program staff to coordinate services for program participants •Mentored program participants, daily, ensuring the program participants’ remain fully engaged in all aspects of the TRACK program •Recruited program candidates by reviewing applications packages, conducting interviews, and onboarding those accepted into the program •Conducted transition meetings for program graduates to identify action plans for continued academic, financial, and wellness success •Spoke publicly to diverse audiences about the TRACK model and other WWP Programs

President/CTO and business owner

• Apr 1996 - Jul 2008

Cyber-Synergism provides systems administration, customization, performance tuning, security analysis, and programming for UNIX-, Linux-, and Windows-based systems •Responsible for establishing technical vision and leading all aspects of technology development •Manages all contracts and sub-contractors providing multimedia streaming services across a load balanced multiple-server farm •Technical Administrator of a 15 server cluster (Win 2K & Linux OS) •Oversees the design… Show more Cyber-Synergism provides systems administration, customization, performance tuning, security analysis, and programming for UNIX-, Linux-, and Windows-based systems •Responsible for establishing technical vision and leading all aspects of technology development •Manages all contracts and sub-contractors providing multimedia streaming services across a load balanced multiple-server farm •Technical Administrator of a 15 server cluster (Win 2K & Linux OS) •Oversees the design, implementation, marketing, and maintenance of numerous websites Show less Cyber-Synergism provides systems administration, customization, performance tuning, security analysis, and programming for UNIX-, Linux-, and Windows-based systems •Responsible for establishing technical vision and leading all aspects of technology development •Manages all contracts and sub-contractors providing multimedia streaming services across a load balanced multiple-server farm •Technical Administrator of a 15 server cluster (Win 2K & Linux OS) •Oversees the design… Show more Cyber-Synergism provides systems administration, customization, performance tuning, security analysis, and programming for UNIX-, Linux-, and Windows-based systems •Responsible for establishing technical vision and leading all aspects of technology development •Manages all contracts and sub-contractors providing multimedia streaming services across a load balanced multiple-server farm •Technical Administrator of a 15 server cluster (Win 2K & Linux OS) •Oversees the design, implementation, marketing, and maintenance of numerous websites Show less

President/CTO and business owner

• Nov 1999 - Apr 2006

Fastbroadcast provides live (audio/video) streaming services for numerous large-market radio stations. •Managed all operations in the streaming of live radio broadcast across the Internet •Developed and maintained the radio stations’ websites, including E-commerce capabilities •Built and maintained a business relationship with several radio stations in the Los Angeles, CA area Fastbroadcast provides live (audio/video) streaming services for numerous large-market radio stations. •Managed all operations in the streaming of live radio broadcast across the Internet •Developed and maintained the radio stations’ websites, including E-commerce capabilities •Built and maintained a business relationship with several radio stations in the Los Angeles, CA area

Avionics (A1) School Leading Chief Petty Officer, Naval Air Technical Training Center

• Feb 2001 - Jun 2003

Master Chief Petty Officer •Initiated, developed and executed policies concerning the personal and professional matters for 1,400 students and 100 staff members on a daily basis •Mapped out quarterly training sequences, assuring best usage of classrooms, instructors, and training aids •Headed the Chiefs’ Disciplinary Review Board, guided students with academic and/or personal issues with development of a plan to turn themselves around •Managed a $400K operating budget and $87M in… Show more Master Chief Petty Officer •Initiated, developed and executed policies concerning the personal and professional matters for 1,400 students and 100 staff members on a daily basis •Mapped out quarterly training sequences, assuring best usage of classrooms, instructors, and training aids •Headed the Chiefs’ Disciplinary Review Board, guided students with academic and/or personal issues with development of a plan to turn themselves around •Managed a $400K operating budget and $87M in training assets

Quality Assurance Supervisor / Maintenance Department Manpower Manager

• Aug 1999 - Jan 2001

Senior Chief Petty Officer / Master Chief Petty Officer •Directed a team of 12 QA representatives performing Naval Aviation Maintenance Program audits, and safety inspections on 13 work centers supporting 10 P-3C aircraft •Responsible for management of personnel manning within the Maintenance Department •Ensured 100 percent manning levels were maintained throughout the department •Communicated with wing-level Manpower Managers, Enlisted Detailers, and Enlisted Community Managers

Detachment Leading Chief Petty Officer, Fleet Air Reconnaissance Squadron SIX (VQ-6)

• Jan 1998 - Jul 1999

Senior Chief Petty Officer •Managed 57 personnel across nine production work centers in the performance of all scheduled and unscheduled organizational level maintenance on three ES-3A aircraft, while embarked on USS Enterprise during combat operations •Ensured the health and well-being of all detachment personnel •Coordinated watchbills for all detachment enlisted personnel •Participated in all carrier air wing-level meetings regarding aircraft maintenance/readiness, as well as… Show more Senior Chief Petty Officer •Managed 57 personnel across nine production work centers in the performance of all scheduled and unscheduled organizational level maintenance on three ES-3A aircraft, while embarked on USS Enterprise during combat operations •Ensured the health and well-being of all detachment personnel •Coordinated watchbills for all detachment enlisted personnel •Participated in all carrier air wing-level meetings regarding aircraft maintenance/readiness, as well as personnel issues •Qualified to release aircraft safe-for-flight

Various Positions of Leadership/Management

• Nov 1982 - Jan 1998