Experience

Toolkit Websites

• United Kingdom
• Design
• 1 - 100 Employee

• Chief Operating Officer

  • Mar 2023 - Present

  Chief Operating Officer at Toolkit Websites Ltd, one of the UK's largest Web Design Companies with over 1,500 clients, nationwide.

• Operations Manager

  • Oct 2015 - Mar 2023

  Responsible for the day to day running of the business as well as all commercial decisions and internal operations.I thoroughly enjoyed the variety in this role as it allowed me to be in the moment for the day to day operations as well as look strategically at the long term commercial and development plans.Toolkit Websites is one of the largest Web Design companies in the UK and I'm proud to have been a part of it's success.

• Client Care Manager

  • Sep 2012 - Oct 2015

  Working under the Management Team, I was responsible for delivering and maintaining the ‘Passionate Service Promise’ Toolkit Websites guarantees. I managed a team of 10 who were responsible for both the building and supporting of all 2000+ clients and their websites.

• Web Domain Executive

  • Mar 2012 - Aug 2012

  After developing an understanding of HTML and standard web practices I decided the time was right to move on from Sammedia and join the Team at Toolkit Websites where I could build on my experience.At Toolkit Websites I very quickly settled in to the Technical Support role and became the only in house Web Domain Executive. It was my responsibility to ensure any new and existing clients Emails and Domains were transferred, hosted, managed and set up correctly.



MIXO

• Hampshire, England, United Kingdom

• Chief Operating Officer

  • Oct 2019 - Mar 2023

  Overseeing MIXO's operational processes. Working closely with our experienced social, marketing & development teams to deliver & support our awesome app for DJs all around the world. Overseeing MIXO's operational processes. Working closely with our experienced social, marketing & development teams to deliver & support our awesome app for DJs all around the world.



Sammedia

• Waterlooville

• Customer Services Representative

  • Aug 2010 - Feb 2012

  My first office role out of University! I worked on front line support for Sammedia's 3 core software services. Working in the Financial Industry was a great challenge and one that I relished. It allowed me to gain experience working with business owners and achieve a much better understanding of how SaaS companies operate. My first office role out of University! I worked on front line support for Sammedia's 3 core software services. Working in the Financial Industry was a great challenge and one that I relished. It allowed me to gain experience working with business owners and achieve a much better understanding of how SaaS companies operate.



Deanery Halls of Residence

• Deanery Halls of Residence

• Residence Assistant

  • Sep 2008 - Aug 2010

  Working as a Residence Assistant I was the first point of contact for over 400 first year students. My responsibilities included providing support and guidance to any students when on shift as well as be the first point of call for any fire or health emergencies. The role gave me a great insight in to dealing with a range of different types of people in many different situations. Working as a Residence Assistant I was the first point of contact for over 400 first year students. My responsibilities included providing support and guidance to any students when on shift as well as be the first point of call for any fire or health emergencies. The role gave me a great insight in to dealing with a range of different types of people in many different situations.