Experience

WAVE

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Design Lead

  • Apr 2021 - Present



AMP

• Australia
• Financial Services
• 700 & Above Employee

• Lead Service Designer

  • Apr 2018 - Apr 2020

  Leading Service Design and Innovation engagements with business teams and stakeholders, including: - Designing and conducting user research activities - Facilitation of workshops and co-creation activities - Defining business and customer value propositions - Envisioning of concepts - Visual storytelling - Synthesis of research and insight development - End-to-end Experience Blueprinting - Building HCD capability within the business Leading Service Design and Innovation engagements with business teams and stakeholders, including: - Designing and conducting user research activities - Facilitation of workshops and co-creation activities - Defining business and customer value propositions - Envisioning of concepts - Visual storytelling - Synthesis of research and insight development - End-to-end Experience Blueprinting - Building HCD capability within the business



syfte

• Melbourne, Australia

• Service Designer

  • Aug 2017 - Apr 2018

  Leading Service Design engagements with clients to solve complex problems across people, technology and customer experience domains. Duties include: - Conducting user research and workshop facilitation - Visualisation of concepts, user experiences and insights in variety of visual mediums - Ideation and concept development Leading Service Design engagements with clients to solve complex problems across people, technology and customer experience domains. Duties include: - Conducting user research and workshop facilitation - Visualisation of concepts, user experiences and insights in variety of visual mediums - Ideation and concept development



Victorian Department of Health

• Government Administration
• 700 & Above Employee

• Principal Service Designer

  • Jan 2016 - Aug 2017

  Leading Service Design engagements with internal and external stakeholders on reform initiatives Duties include: - Planning and advising on design approaches to solve policy problems and develop strategies - Visualising concepts and user experiences for projects - Providing program and strategic design integration advice - Developing the Service Design capability within the department - Advising on Co-design approaches Leading Service Design engagements with internal and external stakeholders on reform initiatives Duties include: - Planning and advising on design approaches to solve policy problems and develop strategies - Visualising concepts and user experiences for projects - Providing program and strategic design integration advice - Developing the Service Design capability within the department - Advising on Co-design approaches



Australian Taxation Office

• Australia
• Government Administration
• 700 & Above Employee

• Service Design Lead

  • Oct 2014 - Jan 2016

  Planning and leading service design engagements for large scale organisational change initiatives.Duties include:- Setting vision for design engagements- User research and synthesis- Facilitating research and co-creation sessions- Development of visual artifacts- Managing stakeholder requirements and expectations- Creative and critical analysis- Leading teams in engagements- Building design capability of organisation

• High Level Business Designer

  • Jun 2013 - Oct 2014

  Leading engagements with business stakeholders to define and focus their projects and design how the services will be delivered to clients.Duties include:- Developing fit for purpose Business Design and User Research approaches for Clients- Definition of business and user goals with clients- Designing and facilitating workshops to deliver agreed design outcomes- Managing teams to develop and deliver visual design artefacts articulating designs and strategies

• Release Lead

  • Jan 2011 - Jun 2013

  Engaging stakeholders to understand their requirements and leading the development of High Level Enterprise and Detailed System Designs to meet their needs and budgetary constraints for Policy and Business Improvement Projects.Duties include:- Gathering and negotiating detailed business requirements and supporting use cases- Leading teams to develop designs- Facilitating workshops and issue resolution- Providing design integrity assurance - Building enterprise solution design capability- Development design artifacts articulating designs Show less

• New Policy Analyst

  • Feb 2009 - Jan 2011

  Co-ordinate the departmental responses for unannounced policy measures, design how the measure could be administered and articulate the technological, people and process impacts of the change across the organinisation.- Unpack and communicate legislative and technological requirements of a change to business and IT stakeholders- Rapid development of business designs and technology impact summaries- Facilitation of design sessions- Development of design artifacts visualising the administration and impacts of new policies Show less