Li-Ling Chang

Senior Software Developer at Clio - Cloud-Based Legal Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA
Languages
  • English Full professional proficiency
  • Mandarin Native or bilingual proficiency

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Credentials

  • Competent Communicator
    Toastmasters International
    Jul, 2017
    - Nov, 2024
  • Interaction Design Specialization
    Coursera
    May, 2017
    - Nov, 2024
  • User Testing Partnered Course
    UserTesting

Experience

    • Canada
    • Software Development
    • 700 & Above Employee
    • Senior Software Developer
      • Apr 2023 - Present

    • Software Developer
      • Oct 2018 - Apr 2023

    • Canada
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Sharepoint / .NET Developer
      • Jan 2018 - Apr 2018

      United Farmers of Alberta (UFA) – myUFA Email Statements Project Enhance existing customer information portal to provide the ability to email customer monthly and bi-monthly statements with attached PDF files, while being able to customize emails and send emails with merged contents based on ad-hoc statement requests. United Farmers of Alberta (UFA) – myUFA Email Statements Project Enhance existing customer information portal to provide the ability to email customer monthly and bi-monthly statements with attached PDF files, while being able to customize emails and send emails with merged contents based on ad-hoc statement requests.

    • Canada
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • User Experience Designer
      • Jul 2017 - Nov 2017

      United Farmers of Alberta (UFA) - Co-operative Capital Member Equity Project Co-operative Capital Member Equity (CCME) is an initiative to provide the Treasury department with new tools and capabilities to manage UFA members’ equity and the complex calculations in annual patronage with more accuracy and efficiency. By leveraging Microsoft Azure’s Data Analytics technologies and consolidating business processes, CCME replaces UFA’s legacy equity systems with a high performing and… Show more United Farmers of Alberta (UFA) - Co-operative Capital Member Equity Project Co-operative Capital Member Equity (CCME) is an initiative to provide the Treasury department with new tools and capabilities to manage UFA members’ equity and the complex calculations in annual patronage with more accuracy and efficiency. By leveraging Microsoft Azure’s Data Analytics technologies and consolidating business processes, CCME replaces UFA’s legacy equity systems with a high performing and user-friendly system. - Attended numerous meetings with business users to understand and capture their needs in the new system; - Designed mock-ups and interactive wireframes using Axure on user flows and user interfaces while collaborating with business analysts, solution architect and developers; - Conducted wireframe reviews with business users; - Provided UI story and wireframe walkthroughs to developers; - Reviewed and provided feedback on user stories and other documentations written by other team members; - Assisted with some UI development using Angular framework and also the creation of Power BI reports. Show less United Farmers of Alberta (UFA) - Co-operative Capital Member Equity Project Co-operative Capital Member Equity (CCME) is an initiative to provide the Treasury department with new tools and capabilities to manage UFA members’ equity and the complex calculations in annual patronage with more accuracy and efficiency. By leveraging Microsoft Azure’s Data Analytics technologies and consolidating business processes, CCME replaces UFA’s legacy equity systems with a high performing and… Show more United Farmers of Alberta (UFA) - Co-operative Capital Member Equity Project Co-operative Capital Member Equity (CCME) is an initiative to provide the Treasury department with new tools and capabilities to manage UFA members’ equity and the complex calculations in annual patronage with more accuracy and efficiency. By leveraging Microsoft Azure’s Data Analytics technologies and consolidating business processes, CCME replaces UFA’s legacy equity systems with a high performing and user-friendly system. - Attended numerous meetings with business users to understand and capture their needs in the new system; - Designed mock-ups and interactive wireframes using Axure on user flows and user interfaces while collaborating with business analysts, solution architect and developers; - Conducted wireframe reviews with business users; - Provided UI story and wireframe walkthroughs to developers; - Reviewed and provided feedback on user stories and other documentations written by other team members; - Assisted with some UI development using Angular framework and also the creation of Power BI reports. Show less

    • Canada
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Sharepoint 2013/Office 365 Developer
      • Jul 2015 - Apr 2017

      The Primary Care Network Management System (PCNMS) is a robust SharePoint 2013 solution that works on both cloud and on-premise environments. It helps Alberta’s Primary Care Networks (PCNs) to become high performing, efficient, fiscally responsible and accountable organizations. PCNMS supports electronic data entry, business process automation, multi-level security, robust reporting, online collaboration and friendly search capabilities.

    • UI Developer/UX Designer
      • Nov 2014 - Jun 2015

      Contextual Optimization Platform (COP) Project The COP tool utilizes an evolutionary optimization approach applied to crude oil pipelines network. Through a set of rich user interfaces and data visualizations, users can effectively and efficiently generate solutions to common scheduling problems. Responsibilities consisted of: - Design new and improved wireframes for user flows, user interfaces and data visualizations while collaborating with business analysts, solution analyst… Show more Contextual Optimization Platform (COP) Project The COP tool utilizes an evolutionary optimization approach applied to crude oil pipelines network. Through a set of rich user interfaces and data visualizations, users can effectively and efficiently generate solutions to common scheduling problems. Responsibilities consisted of: - Design new and improved wireframes for user flows, user interfaces and data visualizations while collaborating with business analysts, solution analyst and developers - Develop complex user interfaces, data visualizations and interactions - Refactor existing JavaScript code into AngularJS and add appropriate unit tests - Contribute to sprint planning activities

    • Oracle ADF Developer
      • May 2013 - Oct 2014

      PIPELINK Customer Experience Project The Pipelink Customer Experience Project (PCEP) is part of a large business transformation project for Enbridge Inc. The 60+ person team developed a customer portal provides Enbridge customers with access to several key, independent applications through a dynamic web interface based on User Centered Design principles. The customer portal has automated numerous business processes and supported real-time interaction between Enbridge and its customers… Show more PIPELINK Customer Experience Project The Pipelink Customer Experience Project (PCEP) is part of a large business transformation project for Enbridge Inc. The 60+ person team developed a customer portal provides Enbridge customers with access to several key, independent applications through a dynamic web interface based on User Centered Design principles. The customer portal has automated numerous business processes and supported real-time interaction between Enbridge and its customers, improving pipeline efficiency and increasing customer satisfaction. The customer portal was developed as service oriented, end-to-end, Oracle Fusion, enterprise application. My responsibilities consisted of - Develop and maintain the Customer Experience application using Oracle JDeveloper 11g/ADF - Collaborate with business analysts, UX designers and SOA developers to solve client’s problems - Provide wireframe mock-ups on requests and design UI components - Provide demos for internal users and clients - Provide application support for QA testers

    • Canada
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Java Developer
      • Mar 2012 - May 2013

      Develop a web-based Field Data Capture application to replace the existing legacy application using Agile and XP practices and involving client engagement. - Collaborate with business analysts and testers to clarify/define requirements - Participate in sprint planning and provide estimations based on tasks - Strong emphasis on test-driven development and pair-programming - Continuous integration environment with automated daily builds and integration builds

    • Quality Assurance Analyst
      • Apr 2007 - Feb 2012

      Assured the quality for various versions of the Field Data Capture system (both thick and thin client applications) through various types of testing, including story testing, exploratory testing, migration testing, functional testing and regression testing

    • Consultant - Business Analyst / PLSQL Developer / Test Prime
      • May 2004 - Apr 2007

      Implemented a new system using a 3rd-party application to manage Bell Canada’s network resources planning and service provisioning operations, and integrated it with their existing legacy systems. - Projects ranged from 3 months to 1 year - Participated in all phases of software development life cycle, from requirement gathering and design sessions with the clients to deployment - Developed test data network infrastructure and test data load scripts - Led during SIT and UAT phases… Show more Implemented a new system using a 3rd-party application to manage Bell Canada’s network resources planning and service provisioning operations, and integrated it with their existing legacy systems. - Projects ranged from 3 months to 1 year - Participated in all phases of software development life cycle, from requirement gathering and design sessions with the clients to deployment - Developed test data network infrastructure and test data load scripts - Led during SIT and UAT phases and managed client’s expectations. Also coordinated builds and testing environment setups - Involved with deployment activities including creating build scripts, performing metadata export and sanity test. Also provided post implementation support

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Software Tester - Internship
      • May 2002 - Sep 2003

      Assured the quality for WebSphere Commerce product in the System Verification Test team. - Co-developed a Java-based test tool that provides a real-time simulation of the intermediate process in WebSphere Commerce's backend messaging system to distributors in a PRM model. It was used for demos during customer briefings - Maintained a Web-based application used for collecting raw test data, analyzing and displaying the test results. Also maintained an internal test automation tool using… Show more Assured the quality for WebSphere Commerce product in the System Verification Test team. - Co-developed a Java-based test tool that provides a real-time simulation of the intermediate process in WebSphere Commerce's backend messaging system to distributors in a PRM model. It was used for demos during customer briefings - Maintained a Web-based application used for collecting raw test data, analyzing and displaying the test results. Also maintained an internal test automation tool using the open-source Software Test Automation Framework - Prepared test plans, test automation scripts and test environments. Performed stress, reliability, scalability, browser, install verification, regression and customer scenario testings Show less Assured the quality for WebSphere Commerce product in the System Verification Test team. - Co-developed a Java-based test tool that provides a real-time simulation of the intermediate process in WebSphere Commerce's backend messaging system to distributors in a PRM model. It was used for demos during customer briefings - Maintained a Web-based application used for collecting raw test data, analyzing and displaying the test results. Also maintained an internal test automation tool using… Show more Assured the quality for WebSphere Commerce product in the System Verification Test team. - Co-developed a Java-based test tool that provides a real-time simulation of the intermediate process in WebSphere Commerce's backend messaging system to distributors in a PRM model. It was used for demos during customer briefings - Maintained a Web-based application used for collecting raw test data, analyzing and displaying the test results. Also maintained an internal test automation tool using the open-source Software Test Automation Framework - Prepared test plans, test automation scripts and test environments. Performed stress, reliability, scalability, browser, install verification, regression and customer scenario testings Show less

Education

  • University of Calgary
    Graphic Design Certification, Graphic Design
    2012 - 2015
  • The University of Western Ontario
    Bachelor of Engineering Science, Software Engineering
    1999 - 2004

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