Jackline Musyoki
Technical Support Consultant at Quintica- Claim this Profile
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English Full professional proficiency
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Kiswahili Full professional proficiency
Topline Score
Bio
LinkedIn User
Jackline is a very hard working,Intelligent individual with a very professional working manner, good technical knowledge and works very well with new challenges and always willing to learn and share knowledge. During my stay with her in Campus, she proved to posses high skills in Systems development/Analysis/Architecture, Systems Hardware and all other area of I.C.T. I would recommend him to any prospective employer who may require innovative and go-getter minds in his or her firm, with fraternal facilitation.
LinkedIn User
Jackline is a very hard working,Intelligent individual with a very professional working manner, good technical knowledge and works very well with new challenges and always willing to learn and share knowledge. During my stay with her in Campus, she proved to posses high skills in Systems development/Analysis/Architecture, Systems Hardware and all other area of I.C.T. I would recommend him to any prospective employer who may require innovative and go-getter minds in his or her firm, with fraternal facilitation.
LinkedIn User
Jackline is a very hard working,Intelligent individual with a very professional working manner, good technical knowledge and works very well with new challenges and always willing to learn and share knowledge. During my stay with her in Campus, she proved to posses high skills in Systems development/Analysis/Architecture, Systems Hardware and all other area of I.C.T. I would recommend him to any prospective employer who may require innovative and go-getter minds in his or her firm, with fraternal facilitation.
LinkedIn User
Jackline is a very hard working,Intelligent individual with a very professional working manner, good technical knowledge and works very well with new challenges and always willing to learn and share knowledge. During my stay with her in Campus, she proved to posses high skills in Systems development/Analysis/Architecture, Systems Hardware and all other area of I.C.T. I would recommend him to any prospective employer who may require innovative and go-getter minds in his or her firm, with fraternal facilitation.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2020- Nov, 2024 -
ServiceNow Certified Systems Administrator
ServiceNowJun, 2020- Nov, 2024 -
ITIL® Intermediate Certificate in IT Service Strategy
PeopleCertDec, 2018- Nov, 2024
Experience
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Quintica
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United Arab Emirates
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Support Consultant
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Apr 2014 - Present
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Network and System Support
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Nov 2012 - Apr 2014
Supporting the IP network systems, providing technical support to Backup as a Service (BaaS) clients, answering and logging support calls from clients and well as performing first-line support and troubleshooting,backup configuration,maintaining and optimizing the WAN network ,and managing the core networking equipment.Duties and Responsibilities: •Supporting the IP network systems, •Answering and logging support calls from clients and well as performing first-line support and troubleshooting on BMC Remedy, •Maintaining and optimizing the WAN network as well as carrying out load-balancing on network channels, •Managing the core networking equipment ,• Managing virtual machines (accessible over the Cloud) on a Windows clustered environment using Microsoft hyper v, on Microsoft servers 2003 and 2008 including importing, exporting virtual machines and taking snapshots. •SQL Server Database support, backup and troubleshooting, •System monitoring using BMC PNET and Cisco ASDM on Cisco ASA and escalating events based on the severity.•Documentation – Coming up with user guides, installation manuals, troubleshooting procedures and process procedures
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Data entry operator
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Jun 2012 - Jul 2012
Entering survey data in a Epi Info and analysing it to give a comprehensive report Entering survey data in a Epi Info and analysing it to give a comprehensive report
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IT intern
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May 2011 - Jul 2012
As an IT intern I was able to -Provide help desk support-Hardware and software maintenance-Troubleshooting faulty computers-Reviewing KNBS website As an IT intern I was able to -Provide help desk support-Hardware and software maintenance-Troubleshooting faulty computers-Reviewing KNBS website
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Education
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2008 - 2012
Moi University
Bachelor of Science (B.Sc.), Computer Science
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