Vice President of Operations & ECO

• Nov 2022 - Present

Patient Access Director

• Oct 2020 - Nov 2022

Heads 14-person team within Highlands Regional Medical Center. Responsible for Admitting, Point of Service, Collections, Hospital Cashiering, insurance Verification/Certification, Pre-Registration, and Hospital Reception. Provides ongoing analysis and support to department colleagues and hospital administration. Evaluates processes to enhance the Revenue Cycle. Acts as a primary liaison between the hospital and Parallon. Reports to facility CFO and to Regional Patient Access… Show more Heads 14-person team within Highlands Regional Medical Center. Responsible for Admitting, Point of Service, Collections, Hospital Cashiering, insurance Verification/Certification, Pre-Registration, and Hospital Reception. Provides ongoing analysis and support to department colleagues and hospital administration. Evaluates processes to enhance the Revenue Cycle. Acts as a primary liaison between the hospital and Parallon. Reports to facility CFO and to Regional Patient Access Director. • Oversight to the front-end revenue cycle experience for inpatient, outpatient, and emergency departments to ensure best practice and top-tier metrics are met. • Establishes operational standards for patient access and implements them across the department in collaboration with the Regional Director of Patient Access and other members of the leadership team. • Drives a patient-focused mindset by analyzing data from Press Ganey and making operational changes to put the patient’s needs first. • Demonstrates skill in judgment, problem solving, and decision-making.

Patient Access Manager

• May 2019 - Oct 2020

Heads a 12-person team within Highlands Regional Medical Center. Oversees financial processing of patient account billing and collections. Collaborates cross-functionally with managers to ensure a seamless flow of account processing. Implements process improvements to streamline procedures, increase team efficiency, enhance in/out-patient experience, and ensure compliance. Monitors and validates payroll, work hours, insurance entries, and pre-registration data. Institutes and manages team… Show more Heads a 12-person team within Highlands Regional Medical Center. Oversees financial processing of patient account billing and collections. Collaborates cross-functionally with managers to ensure a seamless flow of account processing. Implements process improvements to streamline procedures, increase team efficiency, enhance in/out-patient experience, and ensure compliance. Monitors and validates payroll, work hours, insurance entries, and pre-registration data. Institutes and manages team training and professional development. Executes Director functions during absences, partners with CFO to analyze monthly revenue/compare with financial projections, and attends leadership meetings to inject patient access analytics. • Analyzed Patient Experience Reports and employee scorecards; identified trends and mentored team to boost performance improvement...A key leader in facility attaining #1 of 16 ranking in the state. • Piloted team to corporate goal attainment...Catapulted team performance in registration times, wait times, and patient experience. • Improved throughput process to beat corporate standard; enhanced administration of 120 patients daily with $1K-$6K billing processed/collected. • Decreased insurance denial rate and improved reimbursement timeliness by coordinating advance payment planning for surgical procedures and treatment services.

Financial Counselor Lead

• Jan 2019 - May 2019

Plans, develops, and manages inpatient, emergency, and rehabilitation accounts. Liaises between Patient Access and clinical, financial and administrative partners. Creates, verifies, authorizes and preregisters patient accounts. Conducts account follow up for account completion and up-front collection. Completes ad hoc reports, trauma accounts, and bypass patients records to provide revenue loss and find solutions. • Increase team member account accuracy by devising and implementing a new… Show more Plans, develops, and manages inpatient, emergency, and rehabilitation accounts. Liaises between Patient Access and clinical, financial and administrative partners. Creates, verifies, authorizes and preregisters patient accounts. Conducts account follow up for account completion and up-front collection. Completes ad hoc reports, trauma accounts, and bypass patients records to provide revenue loss and find solutions. • Increase team member account accuracy by devising and implementing a new scoring system.

Financial Counselor II

• Oct 2018 - Jan 2019

Financial Counselor I

• Aug 2017 - Sep 2018

Manages accounts receivable, accounts payable, training, third-party vendors and contracts, and multiple processing systems. Registers patients for procedures and updates patient statistics, demographics, and release of information forms. Uses Affinity to register patients and edit demographics, Passport software to verify patient eligibility, and TeleTracking to monitor incoming patients and transfers. Implemented CFO vision by transforming service code process that eliminated… Show more Manages accounts receivable, accounts payable, training, third-party vendors and contracts, and multiple processing systems. Registers patients for procedures and updates patient statistics, demographics, and release of information forms. Uses Affinity to register patients and edit demographics, Passport software to verify patient eligibility, and TeleTracking to monitor incoming patients and transfers. Implemented CFO vision by transforming service code process that eliminated patient status errors and insurance issues. Streamlined patient transfers by educating staff on patient payment process which negated input errors. Attained 100% of $6K monthly available commercial insurance collections and exceeded service quality goals..

Intern

• Feb 2017 - Jul 2017

Develops the logistics of nursing recruitment, which focused on staffing the pediatrics bone marrow cancer program at Florida Hospital Medical Group Manages the Taleo applicant system, which centralized all applications received for prospective medical assistant applications with Florida Hospital Medical Group Screens over 100 candidates for medical assistant and nursing positions to determine qualifications and cultural fit Coordinates and schedule interviews of all potential… Show more Develops the logistics of nursing recruitment, which focused on staffing the pediatrics bone marrow cancer program at Florida Hospital Medical Group Manages the Taleo applicant system, which centralized all applications received for prospective medical assistant applications with Florida Hospital Medical Group Screens over 100 candidates for medical assistant and nursing positions to determine qualifications and cultural fit Coordinates and schedule interviews of all potential applicants throughout the entire recruitment process Documents and analyzes all screening and interview discussions to assess candidates’ competencies, certifications, and cultural fit with the organization Participates and led in the interview process for executive level candidacy interviews Participates in structured rotations throughout the Florida Hospital Medical group (Finance, Operations,) Show less Develops the logistics of nursing recruitment, which focused on staffing the pediatrics bone marrow cancer program at Florida Hospital Medical Group Manages the Taleo applicant system, which centralized all applications received for prospective medical assistant applications with Florida Hospital Medical Group Screens over 100 candidates for medical assistant and nursing positions to determine qualifications and cultural fit Coordinates and schedule interviews of all potential… Show more Develops the logistics of nursing recruitment, which focused on staffing the pediatrics bone marrow cancer program at Florida Hospital Medical Group Manages the Taleo applicant system, which centralized all applications received for prospective medical assistant applications with Florida Hospital Medical Group Screens over 100 candidates for medical assistant and nursing positions to determine qualifications and cultural fit Coordinates and schedule interviews of all potential applicants throughout the entire recruitment process Documents and analyzes all screening and interview discussions to assess candidates’ competencies, certifications, and cultural fit with the organization Participates and led in the interview process for executive level candidacy interviews Participates in structured rotations throughout the Florida Hospital Medical group (Finance, Operations,) Show less

Service Center Representative/

• Jul 2015 - Jan 2016

Provided claims service and customer support for short- and long-term disability claims leave of absences and bereavement situations. Covered all levels of Walmart employees nationwide to include executive and corporate leaders. • Tracked over 1K open claim cases monthly and employed JURIS and TAMS to provide updates across nationwide enterprise Provided claims service and customer support for short- and long-term disability claims leave of absences and bereavement situations. Covered all levels of Walmart employees nationwide to include executive and corporate leaders. • Tracked over 1K open claim cases monthly and employed JURIS and TAMS to provide updates across nationwide enterprise

Supplemental Learning Leader

• Jan 2010 - Jun 2014

Facilitated professors and students with English Composition I and II Attended classed and held sessions to assists students after class Assisted multiple students to achieve excellent and above the average scores

Welcome Team

• May 2010 - May 2011

Scheduled campus tour around campus for new students and developed Student’s identifications. Used designated programs to properly create identifications for students Managed and organized campus informational charts organized