Paola Garzon

Strategic Consultant at (Independent) Management Consultant
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Contact Information
us****@****om
(386) 825-5501
Location
Miami, Florida, United States, US
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • German Limited working proficiency
Skills

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Felipe Taborda

Paola es una profesional competente en procesos, estrategia y gestión del cambio organizacional. Con amplía experiencia en multinacionales en temas estratégicos y de servicio al cliente, así como en mercado estratégico. Sus experiencias internacionales sin duda hacen su perfil altamente atractivo en grandes empresas que requieren estrategia en servicio al cliente y mercadeo.

María del Carmen Matías

Trabaje con Paola en el área de Estrategia Corporativa, quien destacó por su profesionalismo y buena actitud en todas las etapas del proyecto de Entendimiento y Planes Estratégicos de Cuenta. Gracias al buen trabajo de Paola se realizó una nueva segmentación de cuentas, que fueron claves para la organización.

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Credentials

  • Big data con un café
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Herramientas en la lucha contra la corrupción y para una ética pública
    Pontificia Universidad Javeriana - Dirección de Educación Continua
    Feb, 2020
    - Nov, 2024

Experience

  • (Independent) Management Consultant
    • Business Consulting and Services
    • 100 - 200 Employee
    • Strategic Consultant
      • Jan 2016 - Present

      Consultancy in strategic marketing, CRM systems and processes, Integrated Health, Safety, Environment, and Quality (HSEQ) Management systems and business strategy for different companies and entities such as: Global Energy Technologies, Usaquen District, Melexa, View Group Projects, Miami Water Sports, Bogota Wholesale Central, among others. Consultancy in strategic marketing, CRM systems and processes, Integrated Health, Safety, Environment, and Quality (HSEQ) Management systems and business strategy for different companies and entities such as: Global Energy Technologies, Usaquen District, Melexa, View Group Projects, Miami Water Sports, Bogota Wholesale Central, among others.

  • ABB
    • Switzerland
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • Service Program Manager
      • Aug 2014 - Jan 2016

      • Providing expert guidance and support in the implementation of country service strategy in agreement to ABB global service standards and initiatives; • Managing and developing the customer contact process to meet customer and business needs in accordance with Group guidelines;• Tracking of KPI (Net Promoter Score) and leading internal analysis of customer input in an effort to support service process improvement;• Designing service-specific bottom-up Net Promoter Score process. Recommending service specific changes and improvements.

  • (Independent) Management Consultant
    • Business Consulting and Services
    • 100 - 200 Employee
    • Strategic Consultant
      • Jan 2013 - Aug 2014

      Global Energy Technologies: January 2014 - August 2014, Bogota, ColombiaSupporting the definition of the company Strategic Plan including Customer Service Program.Developing the CRM tool concept and structure, based on Salesforce platform, with the support of COLCIENCIAS (National agency for science and innovation).Cartel Media: July 2013 - December 2013, Bogota, ColombiaDeveloping business plan for the interactive marketing business in Colombia. Performing market research of youth groups consumer behaviour in Colombia.

  • Siemens
    • Germany
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • Process Consultant
      • Jun 2012 - Dec 2012

      • Supporting the Mesoamerica One ERP Project for the integration of Mexico and Central America countries to the SAP Canadian System by the analysis, design and implementation of SAP support processes according to the ITIL standards for IT Service Management.• Designing, developing and supporting in implementation of process standards “Siemens Reference Process House (RPH)”, Supply Chain Methodology and ARIS modeling tool and Dynamic Process World (DPW).• Providing training consulting activities at Siemens locations in North America.

    • Strategy Consultant - Cluster Management Office
      • Oct 2010 - Jun 2012

      • Coordinating the Siemens Planning Process in the Austral-Andina Cluster, including the following sub-processes:- Market Evaluation Processes: Definition and agreement of the market size figures- Strategic Review: Internal and external analysis, strategies definition- BTA – Business Target Agreement: Country/Cluster –Headquarters business target setting• Supporting the activities for the business operation follow-up in the countries of the cluster (Country Management Operating Reviews).• Performing competitor and client analysis using Market Figures and Strategy Review data as well as other market analysis sources.• Preparing Cluster CEO & CFO meetings.

    • Strategy Consultant - Austral-Andina Corporate Strategy Office
      • Sep 2007 - Sep 2010

      • Developing market knowledge that contributes to formulation of growth strategies through key client analysis (client strategy understanding). Key client analysis includes visiting their locations, developing a relationship with them at the executive level and better understanding of their business environment and of their production processes.• Consolidating the client analysis data in order to find market trends and input for improving processes and portfolio development at Siemens.• Developing the account strategy plan with the account team and account manager of the Key Accounts.

    • Process Management Consultant
      • Oct 2004 - Sep 2007

      • Developing initiatives and activities in order to implement the Supply Chain Management and Customer Relationship Processes defined by the Siemens Reference Process House, including Change Management activities for processes harmonization, standardization and implementation. • Coordinating and lead Process Portfolio meetings to select, assess, and prioritize the processes which had to be standardized and optimized.• Collaborating with the definition of process improvement initiatives for relevant processes of the process portfolio. Collaborate with the design & implementation of to-be processes. • Documenting to-be processes using ARIS Tool according to Siemens Process Framework and Siemens Conventions Handbook for Modeling Business Object Types.• Collaborating with the Regional Document Centre debugging to reduce the quantity of guidelines, formats and procedures and to simplify documentation structure and processes.• Supporting Process Management Communication activities to achieve the acceptance, the motivation, and the engagement of the Region employees.• Coordinating the Process Management Maturity Assessments in the Region to derive improvement measures.

Education

  • Pontificia Universidad Javeriana
    Industrial Engineer
    1998 - 2003
  • Münchener Volkshochschule
    2016 - 2017
  • Universidad de La Sabana
    Strategic Management Specialist
    2008 - 2009
  • Westlane Secondary School
    High School
    -

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