Marketing and Social Media Specialist

• Dec 2017 - Present

Property Account Manager (UK and Ireland, Scandinavian Countries, USA and Canada, Benelux)

• May 2012 - Dec 2017

•Being POC for accommodation providers (including key accounts) and guests (customer service) by email, phone, ticket system and social media •Identifying and on-boarding accommodation providers •Translations from Ita to En and vice versa (property listings, product translations, articles and posts for blog and online magazine) •Writing unique contents for online magazine in En and Ita (topics: backpacking and independent traveling, destination and hostel features, hostel interviews) •Social Media management: Google+ account •Staff and Internship training (POR CRO, FESR Project Digital Angel) •Organizing and representing HostelsClub at travel shows (TNT London 2012, TNT London 203, ITB Berlin 2014, WYSTC Dublin 2014) •Helping organizing company official events (Hostelsclub Party 2012, 2013) •Managing content/social media activities with travel bloggers (knowledge of the travel blogging market in Italy •Project Management for small scale projects (monthly feature destinations, helping with organizing contests for customers engagement, 2-month consultancy with Nottingham Business School, Benefit Campaign on www.isic.org) Show less

Hotel Account Manager, Venice Area

• Nov 2011 - Apr 2012

•Support Booking.com BV’s - strategy for hotel availability and supply within Venice and Venice Mainland •Visiting hotels •Inform hotels and advise on allotment, availability and supply •Rate checks and competitor checks •Liaison person for hotels to contact when they have questions •Check statistics in the control room and follow up •You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV •Providing hotels with information and advice by mail and phone Show less

Senior Sales Executive

• Apr 2011 - Nov 2011

•Identifying, contracting and activating quality, budget accommodations on Hostelworld.com and partner sites within geographical priority (Researching popular and emerging destinations, keep up to date with new hostel/hotel openings, identifying property gaps in product and growth regions, build and maintain database in Sales Force, work with the Sales Manager to develop and implement sales strategy and liaise with relevant account executives, sales cold calling, property training, ensure high quality and accurate unique contents, participating to sales trips)•Translations for the product team•Participation to ad-hoc projects (affiliation deals: conference calls, supporting the PM, translations and new sales strategy projects)•Participating to recruitment interviews for the sales team•Reporting as needed Show less

Senior Account Executive (Benelux, Africa and Middle East)

• Feb 2009 - Apr 2011

•Providing multi-lingual support (in French and English) to regular and key accounts (liaise with CS Team for general tasks, maintaining availability for properties and working on ancillary targets: listings, bookings engines, specials, price parity)•Proactive sales (activating organic new properties, training)•Participating to mini-conferences (Amsterdam 2009/2010) and Annual Hoscars Conference and address public presentations (Dublin 2010, London 2011)•Courtesy visits to key properties in Benelux and Egypt•Reporting when needed; Show less

Junior Account Executive (Italy, Benelux, France, Africa and Middle East)

• May 2007 - Jan 2009

•Providing multi-lingual support (French, English, Italian) to properties and to key accounts (liaise with CS Team for general tasks, maintaining availability for properties and working on ancillary targets: listings, booking engines, specials, price parity)•Participating to the Annual Hoscar Conference (Dublin 2009)

Reception Agent

• Nov 2006 - Apr 2007

•Day to day reception tasks (check-in/out, handling reservations and rooming list, providing tourist info and assistance, invoicing, taking payments and managing cash closure) •Day to day reception tasks (check-in/out, handling reservations and rooming list, providing tourist info and assistance, invoicing, taking payments and managing cash closure)

Tour Leader

• Sep 2004 - Sep 2004

•Organizing a 30-day tour and handling day to day activity smoothly (briefing with organiser before departure, leading the tour during the group stay and assisting the group, making sure services booked were delivered, final report and closure briefing with the organizer for feedback) •Organizing a 30-day tour and handling day to day activity smoothly (briefing with organiser before departure, leading the tour during the group stay and assisting the group, making sure services booked were delivered, final report and closure briefing with the organizer for feedback)

Reservation Agent

• Dec 2001 - Mar 2002

•Processing hotel reservations (process bookings, take payment, cash closure related tasks) and providing tourist info •Processing hotel reservations (process bookings, take payment, cash closure related tasks) and providing tourist info

Junior Travel Agent

• Mar 2001 - Oct 2001

•Setting up FIT and Group Itineraries for American and Russian markets in an incoming travel agency (hotels, restaurants, museums, tours and transfers quotations/reservations) •Using in-house and GTA back office •Preparing vouchers •Supervising operations during the groups stay •Setting up FIT and Group Itineraries for American and Russian markets in an incoming travel agency (hotels, restaurants, museums, tours and transfers quotations/reservations) •Using in-house and GTA back office •Preparing vouchers •Supervising operations during the groups stay