Shannon Roberts

Financial Assistance Coordinator at Strive Well-Being Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
San Diego, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Experience

    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Financial Assistance Coordinator
      • Apr 2023 - Present

    • United States
    • Oil and Gas
    • 700 & Above Employee
    • Aftermarket Buyer
      • May 2019 - May 2022

  • Self-Employed
    • San Diego
    • Homemaker
      • Mar 2018 - May 2019

  • Conatus Pharmaceuticals Inc.
    • Greater San Diego Area
    • Office Administrator
      • Oct 2017 - Aug 2018

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Project Coordinator
      • Jun 2017 - Oct 2017

      - Process Travel and Per Diem clinician profiles according to Clinical Submission Checklist requirements; assisting a nurse from application submission through to billing adjustments after the assignment - Maintain database of all Kaiser Permanente Per Diem submissions, from submission to prequalification - Process Travel and Per Diem clinician profiles according to Clinical Submission Checklist requirements; assisting a nurse from application submission through to billing adjustments after the assignment - Maintain database of all Kaiser Permanente Per Diem submissions, from submission to prequalification

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Bilingual Service Representative
      • Mar 2017 - Jun 2017

      - Provide bilingual customer support to both new and ongoing patients; verify insurance eligibility, schedule appointments between eight locations, provide modern telemedical education regarding dermatological health - Connect patients with real time results of their skin conditions and health status by navigating and managing Dr.Chrono and DirectDerm software systems, including the 8x8 multi-phone line system - Provide bilingual customer support to both new and ongoing patients; verify insurance eligibility, schedule appointments between eight locations, provide modern telemedical education regarding dermatological health - Connect patients with real time results of their skin conditions and health status by navigating and managing Dr.Chrono and DirectDerm software systems, including the 8x8 multi-phone line system

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Kaiser Per Diem Account Coordinator
      • Nov 2016 - Mar 2017

      - Articulate AMN’s Service Oriented Culture every day by understanding customer needs and meeting expectations, developing meaningful relationships, and fulfilling commitments through positive action - Assess Travel and Per Diem clinician profiles according to Clinical Submission Checklist requirements, connect agencies to Clinical and Credentialing departments for in-depth reviews; Create Job Requisitions in Fieldglass to place candidates on assignments; research and adjust billing and… Show more - Articulate AMN’s Service Oriented Culture every day by understanding customer needs and meeting expectations, developing meaningful relationships, and fulfilling commitments through positive action - Assess Travel and Per Diem clinician profiles according to Clinical Submission Checklist requirements, connect agencies to Clinical and Credentialing departments for in-depth reviews; Create Job Requisitions in Fieldglass to place candidates on assignments; research and adjust billing and timecard errors using Sharepoints software - Maintain database of all Kaiser Permanente Per Diem submissions, from submission to prequalification - Investigate AMN departments through bi-monthly shadowing to develop a comprehensive understanding of Clinician processes in order to provide more engaged support, ready to solve problems and satisfy customers Show less - Articulate AMN’s Service Oriented Culture every day by understanding customer needs and meeting expectations, developing meaningful relationships, and fulfilling commitments through positive action - Assess Travel and Per Diem clinician profiles according to Clinical Submission Checklist requirements, connect agencies to Clinical and Credentialing departments for in-depth reviews; Create Job Requisitions in Fieldglass to place candidates on assignments; research and adjust billing and… Show more - Articulate AMN’s Service Oriented Culture every day by understanding customer needs and meeting expectations, developing meaningful relationships, and fulfilling commitments through positive action - Assess Travel and Per Diem clinician profiles according to Clinical Submission Checklist requirements, connect agencies to Clinical and Credentialing departments for in-depth reviews; Create Job Requisitions in Fieldglass to place candidates on assignments; research and adjust billing and timecard errors using Sharepoints software - Maintain database of all Kaiser Permanente Per Diem submissions, from submission to prequalification - Investigate AMN departments through bi-monthly shadowing to develop a comprehensive understanding of Clinician processes in order to provide more engaged support, ready to solve problems and satisfy customers Show less

    • United States
    • Design
    • 1 - 100 Employee
    • Executive Assistant
      • Oct 2015 - Nov 2016

      - Chief assistant to the president; taking on all special projects while assisting VIP clients, time sensitive designs and calendar coordination; improved company-wide efficiency by streamlining databases and procedures - Lead Designer for all graphic design and vendor coordination for promotional print and product label materials - Organized and managed photo shoots for 500+ products on website, look book, and marketing/social media mediums - Chief assistant to the president; taking on all special projects while assisting VIP clients, time sensitive designs and calendar coordination; improved company-wide efficiency by streamlining databases and procedures - Lead Designer for all graphic design and vendor coordination for promotional print and product label materials - Organized and managed photo shoots for 500+ products on website, look book, and marketing/social media mediums

    • Office Manager
      • Sep 2014 - Jul 2015

      - Provided executive level administrative support to CEO including the management of day-to-day operations, correspondence, scheduling, communications, office logistics, and special projects - Oral transcription, preparation, and editing of all internal and external documents to clients and sub-contractors - Managed personal and corporate financials, including preparation of quarterly state and federal reports - Liaison between CEO, clients, and subcontractors - Provided executive level administrative support to CEO including the management of day-to-day operations, correspondence, scheduling, communications, office logistics, and special projects - Oral transcription, preparation, and editing of all internal and external documents to clients and sub-contractors - Managed personal and corporate financials, including preparation of quarterly state and federal reports - Liaison between CEO, clients, and subcontractors

    • Design Services
    • 1 - 100 Employee
    • Housekeeping Management Intern
      • Jun 2014 - Sep 2014

      - Managed Housekeeping department, comprised of 44 staff members, organization, and execution of tasks - Completed daily housekeeping rounds and special assignments through the 480-room hotel - Responsible for nightly office closure, including key and item inventory, database management, reporting, and staff transition - Drafted and implemented a Key Log system to better track and manage room key security - Managed Housekeeping department, comprised of 44 staff members, organization, and execution of tasks - Completed daily housekeeping rounds and special assignments through the 480-room hotel - Responsible for nightly office closure, including key and item inventory, database management, reporting, and staff transition - Drafted and implemented a Key Log system to better track and manage room key security

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Valet Driver
      • Jun 2013 - Jun 2014

      Sunset Parking is a full-service parking management company. Sunset upholds its value of trust between the customer and the company. Run fast, drive slow. Sunset Parking is a full-service parking management company. Sunset upholds its value of trust between the customer and the company. Run fast, drive slow.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Lead Exchange Student Assistant
      • Aug 2012 - May 2014

      - Responsible for the communication during the principal student intake, application, acceptance, and enrollment periods - Managed all admissions, immigration, and interoffice databases, and all hard student files (approximately 200 per semester) - Coordinated annual New Student Orientation each semester, totaling approximately 500 students Volunteer Coordinator; Author and Editor of International Exchange Student Assistant Manual - Responsible for the communication during the principal student intake, application, acceptance, and enrollment periods - Managed all admissions, immigration, and interoffice databases, and all hard student files (approximately 200 per semester) - Coordinated annual New Student Orientation each semester, totaling approximately 500 students Volunteer Coordinator; Author and Editor of International Exchange Student Assistant Manual

    • Optometric Assistant
      • May 2010 - Aug 2010

      - Responsible for front desk management including office administration tasks as well as checking patients in and out - Conducted eye exams, dispensed contact lenses and glasses, and managed client chart and insurance information - Presented package plans for patients to purchase different lenses, frames, or contact lenses - Responsible for front desk management including office administration tasks as well as checking patients in and out - Conducted eye exams, dispensed contact lenses and glasses, and managed client chart and insurance information - Presented package plans for patients to purchase different lenses, frames, or contact lenses

Education

  • San Diego State University-California State University
    Bachelor's degree, Spanish Language and Literature
    2009 - 2014
  • Universidad Alfonso X El Sabio
    Study Abroad Exchange (Erasmus) Program, Spanish
    2010 - 2011
  • Otay Ranch High School
    High School
    2005 - 2009

Community

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