Experience

M&R Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Scheduling Coordinator

  • Aug 2021 - Present



Smoothie King (SKFI)

• United States
• Restaurants
• 700 & Above Employee

• Store Manager

  • Jun 2016 - Dec 2020

  Store Manager (July 2018 - December 2020) • Liaised with General Manager to schedule and conduct team meetings and employee evaluations to encourage collaborations between all employees as well as increasing strengths and addressing weaknesses • Responded to 20+ phone calls and emails per day resolving customer’s inquires regarding loyalty accounts, orders and products • Processed, entered, and verified employee compliance audits (I-9, New Hire Packets, Performance Development, Employee files) • Composed and administered weekly employee schedule in accordance with business promotions, employee time off request, and unplanned absences • Scheduled and conducted candidate phone screening, updated interview information in the system, and prepared interview materials • Captured accurate and detailed financial records by reconciling cash drawers and performed daily bank deposits of accounts receivables Shift Lead (July 2016 – June 2018) • Partnered with Recruiting Manager for on-boarding and training of 30+ employees for multiple franchise owned establishments to guarantee consistent customer service • Prioritized and delegated daily task to increase production and provide for smooth transition from morning to night shift • Amplified customer satisfaction by giving extensive knowledge of menu items and procedures to provide products to customers based on wants and needs • Conducted weekly inventory count and ensured timely resolution of inventory discrepancies Show less