Technical Account Manager

• Aug 2022 - Present

Information Technology Coordinator

• Apr 2018 - Jul 2022

Transforming information technology at Lundbeck Australia, by improving IT efficiencies, productivity and reliability across Australia & New Zealand IT environment. Responsibly managing IT budgets and activities related to the IT environment for the Australian operation. Transforming information technology at Lundbeck Australia, by improving IT efficiencies, productivity and reliability across Australia & New Zealand IT environment. Responsibly managing IT budgets and activities related to the IT environment for the Australian operation.

IT Asset Manager

• Oct 2017 - Mar 2018

I managed the strategic planning, procurement and inventory management of IT assets across the global organisation. This included developing the organisations asset lifecycle processes and procedures to improve the transparency and minimise risk. I developed and managed relationships with vendors and suppliers of IT infrastructure and software, with an objective of reducing costs to the organisation.

Global Service Desk Manager

• Sep 2016 - Oct 2017

I went on a secondment to Malaysia, to implement and develop a Global Service Desk to support the new centralised IT strategy. I employed and developed a team to provide 24-hour IT support, globally to the organisation.I lead the team with a focus on expanding the support capabilities, portfolio and to improve global IT support for the organisation. I collaborated with business stakeholders, across the business to develop, measure and manage key service-level metrics for delivery outstanding service and support. My team and I, strived for continuous improvement of quality service delivery in incident management through continued communication, training and improvement of processes to support our customers.

IT Asset Management Officer

• Oct 2011 - Sep 2016

As the IT Asset Management Officer, I was responsible for the lifecycle management of IT assets. I worked with service delivery teams and business stakeholders to plan, acquire, deploy, manage and retire IT end point computing assets.The other key aspect of this role was to provide technical support and process improvement of the desktop environment for staff across the Asia Pacific region. This included telephone, remote and onsite support.

Desktop Support Analyst

• Oct 2006 - Sep 2011

As a Desktop Support Analysts I was responsible for the support, configuration, deployment, maintenance and troubleshooting of all desktops, laptops, printers, mobile devices, desk phones, and all other computer and telecommunications equipment for the IT infrastructure team for sites across the Asia Pacific region.

Customer Support Specialist

• Nov 2005 - Sep 2006

As a Customer Support Specialist I worked in the call centre providing technical support to customers over the telephone. This involved troubleshooting technical issues, escalations and assisting customers with maintenance of their printers. As a Customer Support Specialist I worked in the call centre providing technical support to customers over the telephone. This involved troubleshooting technical issues, escalations and assisting customers with maintenance of their printers.