Experience

Pinwheel

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Sep 2021 - Present



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Product Manager

  • Apr 2019 - Aug 2021

  Defining the vision and strategy for key Azure Compute UX with cross-team and cross-functional partners.• Subject matter expert and key partner for defining and delivering delightful, complete end-to-end user experiences working across Azure engineering teams• Setting the vision, roadmap for these scenarios and communicating to Azure leadership, partners, and customers• Conducting A/B experiments to get early feedback and data• Analyzing and prioritizing customer and business needs for greatest impact• Connecting with customers through research, feedback, and leads to understand user needs and scenarios• Delivering one of the highest NPS ratings across Azure services by analyzing key metrics and customer feedback to continuously improve and gain insights into health and usage• Introduced a UX pattern for virtual machines that reduced the number of supplemental experience opens by 50% and decreased create time for 50% of deployments• Drove a workstream focused on improving our custom image experience from creation to seamlessly creating new VMs that reduces 3 experiences into 1, improves image selection reliability, and gives more insights into the health and usage of the experience Show less

• Product Manager

  • Aug 2016 - Apr 2019

  PM on the Windows UX team that brought Surface Neo and Surface Duo devices to reality. These devices are paving a new category of devices, dual-screen, which promise to meet the needs of people on-the-go who want the power of a laptop in a more portable form-factor. Our focus was to ensure the hardware and software work together harmoniously to bring delightful experiences to users.Surface Duo is listed in the TIME Magazine - 100 Best Inventions of 2020.



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Resident Manager

  • Aug 2015 - May 2016

  - Hire, train, supervise, schedule and lead a team of 23-30 Office Assistants who staff the front desk of a residence hall 24/7 - Serve as a liaison between Residence Life and University Housing - Develop bi-weekly meeting plans for staff including professional development sessions - Conduct performance reviews of team members along with providing feedback for further growth - Ensure highest level of customer service for residents and guests in the building - Help staff develop life-long skills that can be used in future careers - Complete administrative work for the building that is used in reports for Vice Presidents and Senior members of Student Life More here: https://housing.osu.edu/jobs/resident-managers-rms/ Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Program Manager Intern

  • May 2015 - Aug 2015

  Working on a cross-team project to help improve the Microsoft Partner experience. Responsibilities include: - Understanding current partner experience - Meeting with key stakeholders to identify potential improvements - Engaging various teams in talks to understand their role in the bigger picture - Educating stakeholders on the engineering process for improving partner experience - Creating a presentation to present to stakeholders with findings and ideas for short- and long-term improvements https://mspartner.microsoft.com Show less



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Resident Advisor

  • Aug 2013 - May 2015

  From OSU's website: "Resident Advisors are peer leaders who supervise others living in our residence halls. They are often the first resource for others with academic, institutional, or personal questions. RAs have diverse responsibilities; virtually all are tied to developing community and engaging with students to create an extraordinary experience for them at Ohio State. RAs are trained in tools for engaging in difficult conversations/facilitating conflict mediation, as well as ways to grow critical thinking and problem solving skills." Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Program Manager Intern

  • May 2014 - Aug 2014

  From the Microsoft description: "As a Program Manager within Microsoft IT, you will have the opportunity to blend your business savvy, management skills and technical expertise to deliver dynamic enterprise-wide solutions. You will work directly with users and development teams to design, implement and manage our latest technology to deliver business-ready solutions that solve real IT problems." From the Microsoft description: "As a Program Manager within Microsoft IT, you will have the opportunity to blend your business savvy, management skills and technical expertise to deliver dynamic enterprise-wide solutions. You will work directly with users and development teams to design, implement and manage our latest technology to deliver business-ready solutions that solve real IT problems."