Experience

AmbroseIT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Oct 2021 - Present

  My duties include: * Managing tickets using Freshdesk & WHCMS (creating, responding, updating and assigning tickets) * Providing both on-site and remote support to customers who require hardware and software assistance. (Remotely through TeamViewer and Anydesk) * Managing Office 365 user accounts, licenses, permissions and access rights. * Windows Server administration, managing users using Microsoft Active Directory, creating VPNs and managing their access rights. * Teaching users to adopt and utilize 365 Packages such as Teams to ease their communication by easily sharing files, setting up meetings, video calling, creating privileged folders etc. * Managing user accounts in Microsoft Azure Endpoint Manager, Exchange, SharePoint and Teams * Configuring and managing Voice over IP (VoiP) Phones, PABXs and other Volp -related equipment and softwares such as 3cx, Farsouth. * Configuring and monitoring network security features i.e Firewalls (Sophos, FortiGate, Mikrotik, Routers, Switches, Gateways and proxy servers. * Monitoring and maintaining network architecture and computer rooms, e.g. cabinets, air conditioning, uninterrupted power supply (UPS) and cameras * Setting up and managing customer network equipment on Ubiquiti Networks, these include Access Points, AC Meshs, Nanostations and endpoint monitoring softwares including Unifi Admin Centre and UNMS. Show less



iTrack Zimbabwe

• Zimbabwe
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• IT Support Officer

  • Dec 2019 - Oct 2020

  * Installing and configuring computer hardware, software, systems, networks, printers and scanners * Managing all software licensing, updates, and patching * Assisting Sys Admin in all Database Management duties (i.e Setting up accounts, configuration, installation, backup and restoration) * Assisting Network Engineer in Network Monitoring and Analysis * Writing reports and submitting to Sys Admin over the overall running of IT infrastructure. * Assisting in researching and implement data backup and disaster recovery strategies * Testing new technology (Tracking Devices and Tracking Systems) * Configuring Tracking devices ( Galileo, Arnavi, BCE, Ruptela, Neomatica, Teltonika) * Training junior staff members (Attachees Show less



STEFITECH SYSTEMS

• Zimbabwe
• Computer and Network Security

• Attachee

  • Nov 2017 - Oct 2018

  * Monitoring and maintaining computer systems and networks * Responding in a timely manner to service issues and requests * Providing technical support across the company (both in person and over the phone) * Setting up accounts for new users * Repairing and replacing ICT equipment as necessary * Monitoring and maintaining computer systems and networks * Responding in a timely manner to service issues and requests * Providing technical support across the company (both in person and over the phone) * Setting up accounts for new users * Repairing and replacing ICT equipment as necessary