Experience

Cavell Group

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Senior Consultant

  • Mar 2021 - Present

  To deliver and lead key Consulting Engagements and help develop Cavell’s Consulting & Research practice. To deliver and lead key Consulting Engagements and help develop Cavell’s Consulting & Research practice.



Flint Track Consulting Ltd

• London, United Kingdom

• Director of my own Consultancy company - Flint Track Consulting Limited

  • Jan 2020 - Feb 2021

  > Oct 2020 - Joined Cavell Consulting as an Associate providing consultancy services on their behalf working on M&A and strategy projects. > Jan 2020 - Successfully joined the E&Y TMT Advisory practice as external Consultant Director. Won a 5-month assignment with Sky Business Communications reporting into the Product Management Director providing interim leadership support to develop the feature and digital proposition to launch a Business VOIP product targeting Micro-Businesses. The role demanded close design work with Sky Engineering and the Sky IT teams to design the product end-to-end



BT Wholesale

• Telecommunications
• 500 - 600 Employee

• General Manager / Director Level Product Management

  • Oct 2011 - Jun 2019

  General Manager role is a "CEO" of large Product portfolios and leadership of large teams with total control and responsibility to meet financial and operational targets. Over 7.5 years, managed majority of the Wholesale Voice portfolio worth over £500M pa, passionately revitalising portfolios ranging from IP Interconnect, TDM Interconnect, Messaging, 2G/3G/4G/WIFI Signalling and Roaming, Wholesale Calls, SIP trunking, Fraud Management Tools, Customer Service tools, Hosted Voice / Mobile Soft Clients Key Achievements: - Successfully grew BT´s Voice Interconnect product “IP Exchange” to over £100m Revenue by taking a solution focussed approach, migrated 50% traffic over in 3 years, won industry awards and single handedly won £25M incremental pa contract - Transformed an under-performing BT Wholesale Calls product (£80m pa) by conceiving a new development roadmap and robust Sales & Commercial plans. Better industry churn by 5% - Led the BT Wholesale “All IP” programme to write the Business Case to close the PSTN in 2025 - Led research programme into Fixed Mobile Convergence, Mobile Resale - Track record as a turn-around specialist, for example, systematically enhanced and relaunched a Hosted SIP Trunking and Fraud tool portfolio. - Championed customer concerns, for example designing and recommending a series of work-streams to resolve Hosted Voice Customer Service issues - Wrote Business Case and supporting documentation to justify starting a multi-year Digital Transformation Programme of the Hosted Voice Portals for interfacing to Business Customers and Channel partners Key Responsibilities: - Product Management - Product plan, in-life management, Regulatory compliance, Sales Kit,, Financial / Operational performance - Commercial Management - Forecasting , P+L, deals - Sales Support - bids - New Product Development/Enhancement - roadmap, launches - Market engagement. - competitor analysis & industry events



Viatel Technology Group

• Ireland
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Director

  • Jan 2005 - Oct 2011

  Recruited into a successful management turnaround team to Business Case, Product Develop, Launch and Manage a leading VOIP Business. Viatel was in “start-up mode. The role was a Director level position with full Go-to-Market, Strategy and Commercial responsibilities to ensure Sales & Operational KPIs were met. This role also included authoring of Sales kit, Marketing campaigns and undertaking the Sales training roadshows. > Managed the Voice Portfolio consisting of IP Centrex, IP Trunking, IVR, Call Recording, SIP Trunking, Inbound Numbering. After successfully establishing the Voice business, the Data Centre assets and products were handed over to fully productise and develop further. Key Achievements: - Developed and launched Viatel’s Hosted Voice portfolio into the UK SME Market place in a record 8 months. Great publicity as the first Operator to launch specifically to this B2B sector. Over a short period of time won 60 medium sized customers meeting the initial expectations of the investors - Added 70 new Colocation racks into Global Switch 2 and Reading Data Centre locations. In parallel, managed to fully recover our power costs by installing Power Metering technology into Viatel´s existing 3 Data Centres where excessive power usage was straining the cooling capabilities. - Launch of a Wholesale Ethernet product into 4 countries. - Council member of the Internet Telephony Service Provider Association (ITSPA)



Computer jobs

• Telecommunications
• 1 - 100 Employee

• Senior Marketing Manager / Senior Product Manager

  • Aug 1998 - Dec 2005

  Headhunted into WorldCom as a Senior Product Marketing Manager specialising in Voice services. WorldCom was subsequently purchased by MCI and then Verizon. Successfuly drove a series of Marketing initiatives to grow the Managed Voice services products, working closely with Product Management and Account teams to acheive this goal. Managed a team of 4 persons. Key Achievement > Full Sales and Marketing launch of Global Voice VPN into 8 European operating countries Promoted into the Voice Product Management team as a Senior Product Manager with full responsibility of the Next Generation Voice Roadmap, Requirements, Pricing policy, Business Cases and authoring the Sales Kits. Key Achievements > Became recognised Convergence lead and defined the strategy, detailed requirements and business case for rolling out our IP Telephony portfolio into Europe (called “MCI Advantage”) > Full Sales and Marketing launch into UK, France, Netherlands and Germany with our SIP based IP Integrated Access product – all delivered on time > Selected as expert to do research, commercial analysis and requirements capture for voice product proposals bridging the gap between the marketing and product development organisations. Key projects worked on: Voice over IP (SIP based), Mobile Resale and MVNO, WLR in Europe



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Product Marketing Manager - Voice VPN Services

  • Oct 1996 - Aug 1998

  Recruited into Nortel Marketing Division to bolster technical expertise to author the Technical Marketing material explaining the new functionality available in each Software Release. Worked with the Account teams on new customer engagements providing both Techncial and Marketing expertise. Key Achievement > Managed the Voice VPN Marketing programme delivering seminars and wrote a "book" on the VPN technology the DMS-100 offered (I still have a a copy on request) Formally trained by passing the Marketing & Finance Modules of the Telecoms MSC at Imperial College London and Nortel’s Managing for Leadership courses.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Aug 1992 - Sep 1995

  Post Graduate training and after the take-over of STC by Nortel, got accepted into the highly regarded Nortel Public Switching Technical Support Division supporting Tier 1 Carriers in the UK and Europe. Completed intensive “DMS” voice training courses covering: DMS-100 architectures, signaling, networking, numbering, translations, hardware O&M , billing, software patching, UNIX, voice / Centrex advanced feature set. Key Achievements > Technical lead for the BT Featurenet (still in operation in 2019) and the BT / Concert "Cashless" project



stc

• Saudi Arabia
• Telecommunications
• 700 & Above Employee

• Manufacturing Systems Analyst

  • Aug 1990 - Aug 1992

  Accepted into the much coveted 2 year Graduate training programme in the STC Telecoms Manufacturing division. Focussed using my Computer Science skills on software models and work flow models to improve the component work flow on to the factory floor. Accepted into the much coveted 2 year Graduate training programme in the STC Telecoms Manufacturing division. Focussed using my Computer Science skills on software models and work flow models to improve the component work flow on to the factory floor.