Anand Naik

Senior Associate-KYC Analyst at State Bank of India UK
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Contact Information
us****@****om
(386) 825-5501
Location
London Area, United Kingdom, UK
Languages
  • English Full professional proficiency
  • Kannada Limited working proficiency
  • Marathi Native or bilingual proficiency
  • Hindi Limited working proficiency

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Venugopal Matta

Anand is a quick learner, very flexible and agile, highly process oriented , has good command on all the processes & controls, high on ownershop, Peoples manager and great team player.

Renugopal T V

Anand is extremely committed and has been highly dedicated all through his work journey. I have seen him as a person who is always one step away to solve all complex solution especially on any operational issues. Rarely we get to see a person who is so humble and accessible at any given point of time, he has surprised me many times by helping us solve certain customer service issues even at odd hours I wish Anand very best on his decision to explore new career opportunity by moving to UK

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Credentials

  • Exam Tips: Certified Associate in Project Management (CAPM)®
    LinkedIn
    Apr, 2023
    - Nov, 2024

Experience

  • State Bank of India UK
    • United Kingdom
    • Banking
    • 100 - 200 Employee
    • Senior Associate-KYC Analyst
      • Nov 2021 - Present

      As a KYC Analyst, I was responsible for conducting due diligence on clients in accordance with internal policies, procedures, and regulatory guidelines. This included both client onboarding and ongoing monitoring of existing clients. One of my primary responsibilities was to ensure that all jurisdictional regulatory requirements related to KYC were adhered to. Also analysed complex financial and business information to determine the potential risks associated with the client and their financial activities. During my time as a KYC Analyst, developed a strong understanding of relevant laws, regulations, and industry standards related to anti-money laundering (AML) and KYC To effectively manage multiple clients and tasks, I utilized various technical expertise and tools to validate documentation and databases to gather and analysed information. I also communicated effectively with other teams within the organization and clients to ensure all KYC-related queries and requests were fulfilled. Analytical support to manage FCA/FSCS Single Customer View (SCV) requirement and ensure monthly/quarterly quality Show less

  • ICICI Prudential Life Insurance Company Limited
    • India
    • Insurance
    • 700 & Above Employee
    • Sr Manager II Operation-Karnataka
      • Jun 2019 - Jul 2021

      I led the management of the entire business of customer services operations, sales and branches across different operational areas by managing a cross-functional team. I determined market trends and stay up-to-date with the latest product offerings and competitors to identify business opportunities and develop a customer base. I reviewed the organisational charts, increase efficiencies, and streamlined processes by conducting weekly operation synchronisation meetings.Below are some of the key accomplishments that I have attained during this tenure:Reviewed branch operating policy and procedures and provided suggestions to improve efficiency.Achieved customer acquisition and retention by preparing and implementing business plans for the branch.Contributed to the formulation of policies and procedures and ensured compliance with defined procedures while taking care of policy issuance including Underwriting and Process Flow to mitigate risk.Led recruitment and training of sales staff and administered resources and costs of the team to ensure ongoing operations of the department within a defined budget, productivity, and efficiency standards.Ensured the exceptional delivery of customer-first service excellence, conducted monthly audits, and monitored cash and draw limits along with security guidelines.Developed all Key Performance Indicators and “state of operations” reporting for the branch to formulate goals and measure their implementation.Initiated improvement programmes to address "pain points" within the department and built dashboard(s) to deliver a view of all compliance issues, KPIs, and checks. Show less

    • Sr Manager -I - Business Process (Customer Onboard)
      • Apr 2018 - May 2019

      I was a business process manager assisting the senior management to drive the strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.Process involvedCustomer onboarding --New Business--Login to Issuances -- Reduce the issuance TAT from 4 days to 2 days-WhatsApp integration(BA role) which enhanced customer experience. Dispatch Management(Customer communication) -- Printing automation/Digital transformation(WhatApp integration) Client Level Merger Automation--Reduce the wrong payment which was happening due to the wrong client merger and was awarded TATVA award which is the highest operational award in ICICI prudential Vendor management - training/managing/auditing them within the SLA SOX Audit--Green rated Show less

    • Cluster Manager
      • Oct 2016 - Mar 2018

      Overseeing the customer services teams of 25 Executive.Training and managing Customer Service Assistants and Representatives, On-boarding and training new employees.Setting customer satisfaction targets and working with the team to meet targets consistentlyInteracting with customers daily by answering their questions and directing them to the appropriate service for their needs.Creating customer loyalty programs to increase revenue and improve client retentionEstablishing customer service policies and procedures.Staying updated on developments in the customer services field. Show less

    • Area Manager - Sales
      • Aug 2012 - Sep 2016

      Managed Life Insurance Sales with a team size of 10/15 Managers(Mangalore/Hubli Location-Karnataka - India) Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams strengths and weaknesses.Establishing productive and professional relationships with key personnel in assigned customer accounts.Building and promoting healthy, long-lasting customer relations by partnering with them.Developing and implementing new sales initiatives, strategies and programmes to capture key demographics.Providing daily reports of field sales success and communicating the Voice of the Customer (VOC) data to superiors. Show less

    • Cluster Manager - Operations
      • Apr 2011 - Jul 2012

      Overseeing the customer services teamsTraining and managing Customer Service Assistants and Representatives.On-boarding and training new employees.Setting customer satisfaction targets and working with the team to meet targets consistently.Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.Creating customer loyalty programs to increase revenue and improve client retention.Establishing customer service policies and procedures.Staying updated on developments in the customer services field. Show less

    • Customer Service Operations Manager
      • May 2006 - Mar 2011

      Branch Operations Managing activities pertaining to Customer Service/Underwriting/Risk analysis of proposals & arranging issuance of policy documents.

  • IDBI Bank
    • Banking
    • 700 & Above Employee
    • Senior Operations Associate
      • Apr 2003 - Apr 2006

      Operations * Assist in motivating and coach frontline staff to provide high quality customer service to clients * Follow bank policies and procedures as they relate to customer transactions * Responsible for bank checks or other instruments’ administration * Ensures supply of cash for individual teller counters’ needs based on cash limits and business demand * Maintains the branch supply of ATM/Debit cards and pins under dual control Service Delivery * Answer customer concerns referred by frontline staff * Handle customer complaints or direct customers to appropriate parties for assistance Compliance * Responsible for verification of client data * Responsible to validate and classify client for FATCA (more on investment) * Ensure cash balancing is completed on a daily basis Compliance Checker * Assist Services & Operations Manager in monitoring of counter operations to ensure compliance with regulatory requirements * Review and ensure compliance and accuracy of documents for transactions * Ensure operation processes are compliant with statutory regulations and group policies * Compare KYC related data with FATCA documents and take further action if any discrepancies were found Banking Knowledge * Keep abreast of technology applications e.g digital banking and pay effort in service migration * Keep abreast of current affairs and financial market development Show less

  • ICICI Bank
    • India
    • Banking
    • 700 & Above Employee
    • Sales Executive
      • May 2001 - Mar 2003

      Worked has Financial Advisor (Sales) Onboarding new customer and to establish smooth relations with HNI clients. Managing cross selling of various products, viz. Mutual Fund, Insurance, Gift Cards, RBI Bonds, etc. Noteworthy Attainments: Accredited as the Best Executive for distributing maximum number of MF Application during the period of Prudential's Dynamic Fund IPO. Played a vital role opening corporate account for reputed companies, viz. BDK (HUBLI), Asian Paints, DSL Disnet (Hubli), Micro Finish, UTI, LIC, etc. and Government Offices like Food Corporation of India, BSNL, VSNL, KSP, etc. and productively implemented business for over Rs. 1 Crore. Merit of being chosen as the Best Executive for the month of Sep'01/Oct'01 for opening around 3000 accounts. Show less

  • Cyber Computers
    • Hubli, Karnataka, India
    • Executive Hardware Technician
      • Jun 1999 - Nov 1999

      Sales and service of assembled computer (Assembling the system/Networking/Sales/Customer Qurey Handling Sales and service of assembled computer (Assembling the system/Networking/Sales/Customer Qurey Handling

Education

  • KLESs P.C.Jabin Science College, Hubli (Autonomous)
    Bachelor's degree, Computer Application
    1998 - 2001
  • NIIT
    Honours Advance Diploma, Computers
    1997 - 1998

Community

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