Experience

NICE Actimize Xceed

• United States
• Computer and Network Security
• 1 - 100 Employee

• Director Program Management Office

  • Oct 2022 - Present

  Salt Lake County, Utah, United States

• Professional Services Manager

  • Jan 2020 - Oct 2022

  Greater Salt Lake City Area • Manage global team of project managers and engineers to ensure efficiency and completion of projects. • Forecast and prepare scheduling and financial aspects of future projects. • Designed, implemented, and maintain JIRA solution for managing project portfolio of ~$3m to $5m, per annum. • Oversee implementation and development of projects and ensure customer satisfaction. • Coordinate closely with the Sales, Customer Success, data science, and development teams. • Lead and… Show more • Manage global team of project managers and engineers to ensure efficiency and completion of projects. • Forecast and prepare scheduling and financial aspects of future projects. • Designed, implemented, and maintain JIRA solution for managing project portfolio of ~$3m to $5m, per annum. • Oversee implementation and development of projects and ensure customer satisfaction. • Coordinate closely with the Sales, Customer Success, data science, and development teams. • Lead and coordinate technical and nontechnical aspects of projects with managers, external constituents, and other stakeholders.

• Sr. Project Manager Professional Services

  • Aug 2019 - Jan 2020

  Greater Salt Lake City Area Guardian Analytics is the pioneer and leading provider of behavioral analytics and machine learning solutions for detecting banking, B2B vendor portal fraud and Anti Money Laundering. Hundreds of enterprises have standardized on Guardian Analytics’ innovative solutions to mitigate fraud risk and rely on the company to stop Financial Crime.



Columbia College

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Instructor

  • 2018 - Present

  Greater Salt Lake City Area • Teach college level computer information systems, project management, and introduction to business.



Nokē

• United States
• Software Development
• 1 - 100 Employee

• Director of Project Management

  • Jun 2018 - Aug 2019

  Lehi, UT (Note: The company was recently acquired, resulting in a change to work conditions and benefits.) • Part of the IT Leadership Team, Interface, coordinate, and lead efforts with external clients for large-scale product installations. • Collaborate with company leadership in all areas, including IT strategy, capital and expense budgets, resource management, process improvement, and project priorities. • Coach and lead development teams in implementing project management principles… Show more (Note: The company was recently acquired, resulting in a change to work conditions and benefits.) • Part of the IT Leadership Team, Interface, coordinate, and lead efforts with external clients for large-scale product installations. • Collaborate with company leadership in all areas, including IT strategy, capital and expense budgets, resource management, process improvement, and project priorities. • Coach and lead development teams in implementing project management principles and practices, identify and implement individual and team training opportunities. • Implemented JIRA and Aha! systems for software development tracking and roadmaps. • Established company-wide OKR goal system, resulting in department alignment and engagement. • Manage teams; including software development, mechanical engineering, IT and customer support. • Manage the full life cycle of recruiting top talent. Show less



Sorenson Media

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Sr. Project Manager

  • Jun 2016 - Jun 2018

  Draper, UT (Note: The company reduced staff by ~90% and filled bankruptcy) Lead international client facing solution integration projects, workshops, and requirements gathering. Clients included Samsung, VIZIO, Discovery Channel, AMC, iTV, ProSieben, Sinclair Broadcast Group, Univision, and others. • Project Planning: project plan, timescales, milestones, tracking, monitoring, and reporting. • Customer/Partner Management: primary point of contact with customers and partners involved in the… Show more (Note: The company reduced staff by ~90% and filled bankruptcy) Lead international client facing solution integration projects, workshops, and requirements gathering. Clients included Samsung, VIZIO, Discovery Channel, AMC, iTV, ProSieben, Sinclair Broadcast Group, Univision, and others. • Project Planning: project plan, timescales, milestones, tracking, monitoring, and reporting. • Customer/Partner Management: primary point of contact with customers and partners involved in the project, definition of interactions, and workflows. • Project Documentation: requirements capture, project definition, project scope, risk management, deliverables, outcomes, and success criteria. • Managed the full life cycle for recruitment of multiple IT, DevOps, and Project Management roles. • Aha! product roadmap implementation. • Developed and maintained strategic roadmaps Show less



Questar Gas Company

• United States
• 1 - 100 Employee

• Sr. IT Project Manager

  • Apr 2015 - Jun 2016

  Salt Lake City, Utah (Note: The company was acquired and began reducing staff) • Standardized IT Project Management Office processes and methodologies by: - Implementing Agile / SCRUM project methodologies - Established a Project Governance Board and project approval processes - Standardized Project Charters, Steering committee engagements, & business case processes - Conducting PMP and Agile training • Manage large IT projects using sound project methodologies and procedures. • Lead… Show more (Note: The company was acquired and began reducing staff) • Standardized IT Project Management Office processes and methodologies by: - Implementing Agile / SCRUM project methodologies - Established a Project Governance Board and project approval processes - Standardized Project Charters, Steering committee engagements, & business case processes - Conducting PMP and Agile training • Manage large IT projects using sound project methodologies and procedures. • Lead workshops to gather business requirements and determine project scope and feasibility. • Manage IT resources, business resources, and vendor resources related to project activities. • Negotiate contracts to acquire IT applications and services. • Develop and manage project plan, resource planning, scheduling, and budgets. • Develop selection recommendations and estimate costs for development and implementation. • Manage project change control, project issue discovery, tracking, and resolution. • Provide executive status reporting and foster relationships with customers. Show less



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• MTS1: Project Manager / Sr. BSA

  • Oct 2010 - Feb 2015

  Greater Salt Lake City Area (Note: The company was restructured and had a large reduction in force) Domain lead for Global Operational Enablers team responsible for customer experience and operation organizations’ needs and translating into “best in class” solutions. Key strategic objectives included enterprise deployment and integration of workforce management, contact monitoring and recording, coaching, and speech analysis systems. Led and managed multiple cross-functional and international project teams… Show more (Note: The company was restructured and had a large reduction in force) Domain lead for Global Operational Enablers team responsible for customer experience and operation organizations’ needs and translating into “best in class” solutions. Key strategic objectives included enterprise deployment and integration of workforce management, contact monitoring and recording, coaching, and speech analysis systems. Led and managed multiple cross-functional and international project teams involving resources from both eBay and PayPal technology, business, and operations groups. Methodology varied between agile and waterfall depending on project specifics, business requirements, and solution approach. Stakeholder management of senior management for multiple operational lines of business. Defined project scope and roadmaps aligning to strategic objectives. • Produced and presented business cases, project roadmaps for several multi-million dollar projects to Sr. VP level stakeholders resulting in project approvals and securing funding. • Product UX design and review. • Successful global deployment of NICE audio & screen recording solution within 12 months. • Completed proof of concept for Interaction Analytics (speech analysis) resulting in establishment of new Analytics team. • Honored with prestigious “Best of the Best” award in 2014 and multiple “Spot Awards” throughout tenure in recognition of consistent and outstanding performance. Show less



Tomax

• Sr. BSA / Product Manager

  • Dec 2007 - Oct 2010

  Greater Salt Lake City Area Product Manager for Workforce Management, Labor Scheduling, and Time and Attendance application suites. Facilitated client demonstrations and implementation, designed and delivered product enhancements, as well as product training and documentation. Leveraged technical prowess and internal resources to analyze and troubleshoot a broad range of issues related to Oracle DB, Jboss, Java, and web applications. SQL scripting to identify and resolve issues involving database records and software… Show more Product Manager for Workforce Management, Labor Scheduling, and Time and Attendance application suites. Facilitated client demonstrations and implementation, designed and delivered product enhancements, as well as product training and documentation. Leveraged technical prowess and internal resources to analyze and troubleshoot a broad range of issues related to Oracle DB, Jboss, Java, and web applications. SQL scripting to identify and resolve issues involving database records and software functionality. • Led effort to completely redesign and build Time and Attendance application UI. (UX Design) • Drafted technical documentation for system administrators, support personnel, and customers to aid in installation, administration, and product use. • Programmed pay rules compliant with state and federal laws, as well as client company policies. Show less



U.S. Coast Guard

• Armed Forces
• 700 & Above Employee

• Reserve Petty Officer Boatswain's Mate 3rd class

  • 2002 - 2008

  Greater San Diego Area • Foreign Vessels Branch • Trained in search and rescue, law enforcement, immigration control, and emergency action procedures. • Updated and maintained a custom, law enforcement database application.



NAI Excel - Utah

• United States
• Real Estate
• 1 - 100 Employee

• Marketing Director & Systems Admin

  • Aug 2006 - Dec 2007

  St. George, UT Originally hired for the Marketing Director position, simultaneously fulfilled Systems Administrator roll. Provided network and technology administration and help desk support. • Increased agent productivity utilizing preexisting and new technologies to develop automation tools. • Converted hard-copy office documents into interactive e-forms. • Led development of a web based inventory maintenance and search application. • Oversaw and negotiated advertising contracts. • Created… Show more Originally hired for the Marketing Director position, simultaneously fulfilled Systems Administrator roll. Provided network and technology administration and help desk support. • Increased agent productivity utilizing preexisting and new technologies to develop automation tools. • Converted hard-copy office documents into interactive e-forms. • Led development of a web based inventory maintenance and search application. • Oversaw and negotiated advertising contracts. • Created and maintained marketing materials for premier commercial real estate firm. Show less



HD Supply

• United States
• Wholesale
• 700 & Above Employee

• Business Analysts & CE Training Specialist

  • Sep 2001 - Aug 2006

  Greater San Diego Area Implemented software solutions for process improvements, executed multiple projects resulting in call center efficiency gains and training enhancements, and facilitated new-hire training • Developed dashboard application to track and monitor new hire training. • Developed database applications improving communications and inter-departmental collaboration. • Created online interactive help tool for call center agents. • Applied Information Mapping methodology to redesign 400+ page… Show more Implemented software solutions for process improvements, executed multiple projects resulting in call center efficiency gains and training enhancements, and facilitated new-hire training • Developed dashboard application to track and monitor new hire training. • Developed database applications improving communications and inter-departmental collaboration. • Created online interactive help tool for call center agents. • Applied Information Mapping methodology to redesign 400+ page training manual, improving new-hire knowledge retention. Show less