Experience

Forth

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program's Director

  • Jul 2021 - Present

  Currently leading a team of electrification advancement project managers. We umbrella our work under three pillars; Access to Charging, Access to Cars, and Transformative projects. I lead a growing team of passionate and excellent do-gooders. I serve as a mentor, coach, and business acumen advisor to those with industry expertise. In addition to doing the typical Program Director duties. I am the first in this new position and am building the infrastructure for this position to be successful. I lead process improvement initiatives and am in the middle of supporting Leadership and Forth in an organizational and departmental restructure. Show less



Steffani Cuff Business Consulting and Contract Project Management

• Founder/Owner

  • Oct 2019 - Present



Molecular Testing Labs

• United States
• Medical and Diagnostic Laboratories
• 100 - 200 Employee

• Process Improvement Project Manager

  • Feb 2021 - Jun 2021

  As a Process Improvement Project Manager, my role is to facilitate and lead process improvement efforts across departments. I am also building the infrastructure for the Client Project Manager position. Every project, I have directed has required authentically fostered relationships with middle management and senior leadership. So far, I have: • Evaluated and presented an organization wide GAP and SWOT analysis, and employee reflection analysis • Designed organization wide service delivery process maps • Designed organizational wide tracking tools • Defined specifications for app and website features • Formed PI Committee and facilitate monthly PDSA cycles centered around Interdepartmental communication Technologies/ Tools used: Microsoft Teams, Excel, Miro, Trello, LIS Show less



Women's Healthcare Associates, LLC

• United States
• Medical Practices
• 200 - 300 Employee

• Medical Receptionist

  • Jul 2020 - Sep 2020

  Scheduled appointments, provided customer service to OB patients and Gynecologist patients. and provided logistics during the height of the Covid pandemic. Scheduled appointments, provided customer service to OB patients and Gynecologist patients. and provided logistics during the height of the Covid pandemic.



CardCraft

• United States
• Retail Art Supplies

• Technical Product Manager

  • May 2020 - Sep 2020

  As a contracted TPM for local start up digital greeting card company, my role was comprised of three projects: 1) Performed customer experience insight analysis using Google analytics and Hotjar analytics data; 2) Provided best practice & business consultation; 3) Oversaw the development of the third revision of the website and mobile application. • Performed meticulous UI/UX research • Designed wireframes and mockups for backend and front-end development • Defined specifications for app and website features • Led and coordinated backend development team- used agile and scrum methodology • Collaborated with front end team and lead weekly check-in with key stakeholders Show less



Impact NW

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Quality Assurance Director

  • Aug 2017 - Jan 2020

  As Director of Quality Assurance, I worked alongside the INW Deputy Director and Executive Leadership Team. My responsibilities included organizational oversight of: QA management, performance improvement, program evaluation, program consultation, contract management, policy design, program compliance, regulatory guidance, and agency-wide trainings. Interdepartmentally, I was responsible for department vision, KPI and budget, as well as supervision and project management of data and evaluation teams. I directly supervised the QA Supervisor and Data Operations Manager. The QA Department was split into two collaborating teams focused on 1) QA process improvement & compliance and 2) Data management & app developmentProcess Team: Monitors and leverages in-house tools for contract compliance (Outcomes and Outputs) Program documentation design Client satisfaction & effectiveness managementFile review and archive management Agency wide standard operations procedures (SOP) & policy development, monitoring and trainingProgram evaluations & Quality Improvement Initiatives Program consultation Database management and application design: Database management & leadership Lead PostgreSQL & Tableau initiatives for client data collection Project management of our internal case management applications: backend development, frontend design, and Dev-ops Lead agency-wide data integrity and quality initiatives Show less

• Technical Project Manager

  • Sep 2015 - Dec 2019

  We built two internal case management/EHR databases. I project managed and participated in the research, specification, milestone monitoring, communication, implementation, & trainings. One was our internal EHR Collective Force (CF) application and the other supported our Hospital partner, Providence with a collaborative Community Resource Desk-Providence, (CRD) application. As Project Manager I have served: As communicator and liaison between internal and external software development team and agency stake holders.Collaborated w/ stakeholders to define project scope and objectives.Promoted project vision & objectives (milestone management) Developed risk management plans.Competitor analysis and research. Coordinated and facilitated meetings with stakeholders to clarify project specific requirements. Created and maintained project documentation.Created user-case stories.Intentionally delegated project tasks based on junior staff members’ individual strengths, skill sets and experience levels.Implemented and supported the department wide use of project management tools. (Slack, Jira, Trello, Google-Drive, Ruby-on-Rails) Lead and facilitated staff training on systems. Mentored and lead software developers and data analysts. Wrote user documentation. Performed QA functions and tested systems. ------------------------------------------ Additionally -------------------------------------------------------I have managed, updated and trained on our second version of Collective Force on the Salesforce Platform. Our third-fourth version is supported on Ruby on Rails. CRD is also supported on ROR.Recruited, mentored and coached new Project Manager from QA Team. Show less

• Quality Assuance Coordinator III/Supervisor

  • Aug 2015 - Aug 2017

  Supported QA Director in all vision and implementation of quality management, performance improvement and regulatory guidance & compliance initiatives. Performed hiring and direct supervision of QA specialists on data and evaluation teams. Collaborated with executive leadership and stakeholders on the following process and quality improvement projects. Process: Designed and implemented program evaluationsSpearheaded and implemented agency wide Client Satisfaction Survey projectSpearheaded and implemented new Contract Database Management policy & procedure projectDesigned and implemented Program Evaluations Spearheaded and implemented Knowledge base for client policy and proceduresData: Spearheaded and implemented client demographics and service numbers report across 52 programs. Hired and trained data analyst Fostered a flat hierarchy style leadershipFostered an environment for open communication and continuous learning Delegated and oversaw the management of process improvement projects centered around client privacy, and client archiving projects. Additionally: Hired data analystHired software developerHired quality specialists Show less

• Diversity, Equity and Inclusion Coordinator

  • Jun 2016 - Jul 2017

  I served as the part-time Diversity, Equity and Inclusion (DEI) Coordinator. I extended olive branches, facilitated courageous conversations, spearheaded some much needed DEI Initiatives for INW, which included: Researched industry best practices for non-profit DEI implementation.I supported INW in the structural development/work plan that encompassed DEI Initiatives.Lead INW's DEI CommitteeAttended and participated in community lead training's and eventsDeveloped and implemented an Implicit Bias trainingAdministered and evaluated DEI agency wide reflection assessmentCompleted annual funder requested DEI evaluation and progress report I lead and supported leadership in applying for a grant to hire a Full time DEI CoordinatorParticipated in the interview and hiring of that position Show less

• Quality Assurance Program Specialist I-II

  • Jul 2014 - Jul 2015

  Co-collaborated and implemented agency wide evaluation of client success measures Co-designed and implemented "Outcomes Matrix" tool Trained staff on tool implementation Trained staff on how to use our internal case management software, Collective ForceResearched and developed competitive analysis for software Managed INW's Contract’s Database Administered Program Evaluation and analysis for all Youth & Family Programs Produced all marketing and QA newsletters for departmentManaged Interns Developed and implemented new database and filing systems Facilitated interdepartmental communication and coordinationPerformed multifaceted general office supportTranslated documents from English to SpanishAdministered annual Client Satisfaction Survey (CSS) evaluation Show less



University of Oregon School of Law

• United States
• Higher Education
• 1 - 100 Employee

• Student Administrative Assistant

  • Dec 2012 - Jan 2014



University of Oregon Institute for Environmental Sustainability

• Eugene, Oregon Area

• Student Administrative Assistant

  • Jun 2012 - Nov 2012



Lane Regional Air Protection Agency

• United States
• Government Administration
• 1 - 100 Employee

• Student Administrative Assistant

  • Dec 2010 - Dec 2011