Senior Quality Engineer

• Aug 2022 - Present

Quality Assurance Analyst

• Jun 2012 - Apr 2022

● Member of team focused on development and maintenance of Web client. As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews. ● Leader of several in-office social groups to promote team bonding and participate in charitable volunteer work. Lead creation on NOW group to focus on working towards professional goals with partnering with AWE group and providing workshops and events. ● Reviewed software product specifications on new projects and created detailed test strategies with estimated delivery dates. Reviewed and provided feedback on test cases written by offshore team. ● Test planning included configuring and troubleshooting various types of popular printers – thermal, laser jet and inkjet. ● Installed new builds on testing environments using AWS where we used EC2s, S3, AMIs, Load Balancers, ASG. ● Became the expert on creating marketing ads using our in house tool. ● Highly involved with automation team with converting manual test into Gherkin test using Cucumber. ● Create/Update/Run SQL queries to get, create or update user data for testing purposes ● Performed initial debugging procedures by reviewing configuration files, logs, used SOAPUI (free version) and code pieces to determine breakdown source. Shadowing developers on crunch time to fix bugs. ● Performed smoke, functional and regression testing on QA and Production environments. Smoke test Production site when new Operating Systems or browser versions are released for HP or Mac. Mobiles testing done using Saucelabs and iPhone/Samsung for printing. ● Documented software defects, using bug tracking systems (Fogbugz/JIRA) and reported defects to developers or teams as needed in person or email. ● Create and maintain Confluence pages for projects to track, train and for future reference. Trained new team members. Show less

Quality Asssurance Engineer

• May 2011 - Jun 2012

● Planned and deployed quality assurance tests; accurately documented and tracked test findings; evaluated process and made recommendations to improve efficiency and effectiveness in testing and quality standards. ● Participated in User Acceptance Testing conference calls with all clients and then worked with Project team to implement quality assurance plans identifying problems and new design work, distributed work to developers and resolutions. ● Created test plans and test cases according to client and technical specifications. ● Worked closely with developers, engineers and others to provide additional research/debugging of issues where more information is needed to understand and resolve the issues. ● Validated product against specifications documented through test cases with clear and concise defect reports. ● Defined and tracked quality assurance metrics. ● Helped develop testing strategies, document templates and methodologies tailored to specific needs of clients and/or products. Show less

Quality Assurance Engineer

• Oct 2007 - Jan 2011

● Acted as Team Lead for various projects involving teams specific to Google, Monetization, Content Management, Commercial Platform, Search, Mass Marketer (mailing tool), Internal Tools and Games.● As QA team grew from 6 to about 60, and new procedures needed to be put in place, attended weekly QA team meetings to contribute in the development of team reports, release notes, release schedules, release tool creation, new projects affecting other teams, and major projects that would require cross-functional input from other groups. ● Utilized Scrum methodology for task planning, outlining team objectives and establishing timelines for deadline-critical projects.● Attended weekly meetings with Directors, project managers, and developer managers for planning future tasks and feedback on full life cycle development for testing phases.● Trained and coordinated testing tasks for testers and interns.● Testing in 3 different environments: Development, QA, and Release environments.● Created all test cases for Google Testing.● Tested all sponsored links, from positions to format.● AB testing for Google sponsored links and ads done using cookies, URL and filtering by sponsored ads.● Google backend functions and variables in Javascript.● Tested functionality and User Interface, Changeset Merge Release tool, the tool used to merge to separate environments of software including production in emergencies.● Merge tool included creation of changeset merge request, approval\rejection by QA, list of ready for merged changeset, browse for changesets, list of previous branch merges.● Communicated showstopper defects to team and QA release manager in timely manner.● Overlord\Admin tool for customer service team used to manage loaded content like videos, pictures, scanning for child predators, reports of pictures\videos loaded and deleted, archiving data for possible future use, administering user accounts for deleting, editing and profiling as customers or special interest. Show less

Tech Support

• Mar 2005 - Sep 2007

• Individually managed helpdesk support for 8 months with no major escalations\complains to manager.• Assisted in the building of the helpdesk department, trained all new helpdesk staff.• Provided support to over 600 local and worldwide users on a variety of issues.• Identified, researched and resolved technical problems surrounding Windows 2000/XP, MS Office, Internet connections, Norton antivirus configurations and support.• Responded to telephone calls, email and personnel requests for technical support and distribution of troubleshooting tickets.• Contributed to plan for modification of Altiris ticketing system, to meet team needs.• Tested functionality and User Interface on Altiris system.• Involved in project to implement new ticketing Altiris system for team.• Documents, tracks and monitors the problem to ensure a timely resolution.• Created procedure and forms for all new employees as company grew.• Maintaining content of PC inventory spreadsheet, PDA inventory and create purchase orders. Show less

Network Engineer

• 2002 - 2005

Project Manager\Developer (7/2003 – 2/2005) • Project Manager for Home Depot Warehouse system- involved in all aspects of warehouse management system design using J.D. Edwards One World solutions, RF Smart, SQL, C++. • Responsible for troubleshooting scan guns, software and hardware problems in the warehouse. • Interviewed all department heads to assess current procedures and gain an understanding of existing practices. • Implemented a paperless environment system with wireless systems\scan guns. • Developed and maintained over 15 reports using J.D. Edwards framework. • Reports templates uploaded to website for user to run necessary reports. • Designed and configured software to meet needs of customers and create user friendly system, managed auditing of all system reports, document all procedures, trained website users; all under an extremely tight timeline. Technical Support \Network Administrator (10/2002 – 7/2003) • Installed PC cables and LAN connections in all offices, install and test software, troubleshooting, repairs and technical assistance of personnel. • Set up computers and laptops, set up email, created server accounts, documented IT department procedures, maintained and configured Esafe email and website filters. Show less