Scott Massey
Head of Product and Marketing at Morpht- Claim this Profile
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Japanese Professional working proficiency
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Bio
Wes Manning
Scott's ability to build and grow a team was a critical component to the overall success of Pantheon during the early stage startup phase. One of many reasons Pantheon has such a talented and successful support organization was Scott's ability to mobilize and hire for this function of the business. Scott and I worked together at Pantheon for approximately 3 years and both of us were a part of the early days when we were building various parts of the business. Scott played a significant role in this and laid the foundation for Pantheon's Customer Support organization. In leading that team he provisioned the infrastructure required for the company to scale and grow. I highly recommend Scott!
Claire McGarry, MPH
I worked with Scott at Pantheon as we strengthened and broadened the organization’s Request for Proposal (RFP) response process and win rate. I’ve found Scott to be an understanding and supportive supervisor who collaborates with and inspires his staff and consultants without needing to micromanage them. Scott also brings experience and expertise in a variety of areas, from open source technologies to marketing, communication, and customer support. I can also vouch for his skills in relaying complex technical information to non-technical people like me. Plus, Scott’s sense of humor, people skills, and professionalism make it a pleasure to work with him.
Wes Manning
Scott's ability to build and grow a team was a critical component to the overall success of Pantheon during the early stage startup phase. One of many reasons Pantheon has such a talented and successful support organization was Scott's ability to mobilize and hire for this function of the business. Scott and I worked together at Pantheon for approximately 3 years and both of us were a part of the early days when we were building various parts of the business. Scott played a significant role in this and laid the foundation for Pantheon's Customer Support organization. In leading that team he provisioned the infrastructure required for the company to scale and grow. I highly recommend Scott!
Claire McGarry, MPH
I worked with Scott at Pantheon as we strengthened and broadened the organization’s Request for Proposal (RFP) response process and win rate. I’ve found Scott to be an understanding and supportive supervisor who collaborates with and inspires his staff and consultants without needing to micromanage them. Scott also brings experience and expertise in a variety of areas, from open source technologies to marketing, communication, and customer support. I can also vouch for his skills in relaying complex technical information to non-technical people like me. Plus, Scott’s sense of humor, people skills, and professionalism make it a pleasure to work with him.
Wes Manning
Scott's ability to build and grow a team was a critical component to the overall success of Pantheon during the early stage startup phase. One of many reasons Pantheon has such a talented and successful support organization was Scott's ability to mobilize and hire for this function of the business. Scott and I worked together at Pantheon for approximately 3 years and both of us were a part of the early days when we were building various parts of the business. Scott played a significant role in this and laid the foundation for Pantheon's Customer Support organization. In leading that team he provisioned the infrastructure required for the company to scale and grow. I highly recommend Scott!
Claire McGarry, MPH
I worked with Scott at Pantheon as we strengthened and broadened the organization’s Request for Proposal (RFP) response process and win rate. I’ve found Scott to be an understanding and supportive supervisor who collaborates with and inspires his staff and consultants without needing to micromanage them. Scott also brings experience and expertise in a variety of areas, from open source technologies to marketing, communication, and customer support. I can also vouch for his skills in relaying complex technical information to non-technical people like me. Plus, Scott’s sense of humor, people skills, and professionalism make it a pleasure to work with him.
Wes Manning
Scott's ability to build and grow a team was a critical component to the overall success of Pantheon during the early stage startup phase. One of many reasons Pantheon has such a talented and successful support organization was Scott's ability to mobilize and hire for this function of the business. Scott and I worked together at Pantheon for approximately 3 years and both of us were a part of the early days when we were building various parts of the business. Scott played a significant role in this and laid the foundation for Pantheon's Customer Support organization. In leading that team he provisioned the infrastructure required for the company to scale and grow. I highly recommend Scott!
Claire McGarry, MPH
I worked with Scott at Pantheon as we strengthened and broadened the organization’s Request for Proposal (RFP) response process and win rate. I’ve found Scott to be an understanding and supportive supervisor who collaborates with and inspires his staff and consultants without needing to micromanage them. Scott also brings experience and expertise in a variety of areas, from open source technologies to marketing, communication, and customer support. I can also vouch for his skills in relaying complex technical information to non-technical people like me. Plus, Scott’s sense of humor, people skills, and professionalism make it a pleasure to work with him.
Experience
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Morpht
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Head of Product and Marketing
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Jan 2023 - Present
Building a marketing marketing stack, process, and campaigns to create pipeline and demand for Sydney-based agency products and services. Productization of personalization-based DXP, rebuilding the release process, and roadmap management. Co-created the GTM strategy for government and enterprise markets, competing against Adobe and other enterprise DXP solutions. Building a marketing marketing stack, process, and campaigns to create pipeline and demand for Sydney-based agency products and services. Productization of personalization-based DXP, rebuilding the release process, and roadmap management. Co-created the GTM strategy for government and enterprise markets, competing against Adobe and other enterprise DXP solutions.
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Astrocolossal KK
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Tokyo, Japan
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Chief Executive Officer
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Aug 2016 - Present
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Pantheon Platform
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United States
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Technology, Information and Internet
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300 - 400 Employee
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Managing Director, International Markets
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Jun 2021 - Jan 2023
Built global strategy and led team setting up global sales office; managed P&L, recruiting, and training of EMEA and APAC teams in London and Tokyo. Stood up global sales and marketing, managed book of CPG, Pharma, EDU. Lead global channel efforts.Ran outbound, events, personalized and targeted account-based marketing to engage new and existing key accounts for EMEA and APAC.
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GM APAC
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Aug 2017 - Jun 2021
Pioneered market entry strategies that successfully introduced the platform product and services into new APAC countries, leading to an overall increase in market share.Established strategic partnerships with key agencies across the APAC region, boosting product visibility and driving an additional revenue.Led APAC sales and marketing teams, driving strategic initiatives that resulted in significant increase in revenue YoY and expanding the enterprise customer base.
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Pantheon Platform
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United States
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Technology, Information and Internet
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300 - 400 Employee
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VP, Customer Success
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Sep 2012 - Aug 2015
Built multiple teams: tech support, onboarding, customer documentation, developer relations, professional services, and customer education Managed department while maintaining less than low employee turnover. Successfully led multiple cross-functional initiatives, including our first coordinated product launch team, speeding up product launches by months and reducing average support tickets per customer. Improved long-term success of clients and channel partners, resulting in >9.2 CSAT score for four years through channel-focused training programs. Reduced customer churn on strategic accounts, maintaining positive NDR across all accounts. Developed a comprehensive understanding of customer personas and end-to-end customer journeys, identifying hundreds of opportunities for upsell, enablement, and addressing high-risk accounts. Represented the company at C-level client meetings, Board of Director meetings, conferences, and funding interviews. Led the first US Customer Success Meetup in SF for three years, growing membership to >1000. Show less
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Promet Source
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Head of Support and Customer Success; Project Manager
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Aug 2011 - Sep 2012
Built an offshore development and support services team that led to increase in recurring revenue for this Chicago-based digital agency. Drupal and PHP development and team manager teams for high-value clients, including the US Chamber of Commerce. Architect and PM for Chef, Jenkins, Varnish, and LAMP stacks on various cloud and metal platforms. Built an offshore development and support services team that led to increase in recurring revenue for this Chicago-based digital agency. Drupal and PHP development and team manager teams for high-value clients, including the US Chamber of Commerce. Architect and PM for Chef, Jenkins, Varnish, and LAMP stacks on various cloud and metal platforms.
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Catalyst Technology Group
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Manager
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Apr 2007 - Aug 2011
Hired to instill technical support best practices and manage a technical support team delivering Microsoft, Cisco, and Citrix sales and support. Team lead on Connectwise Professional Services ERP rollout, which led to increased billable hours and faster response times. Hired to instill technical support best practices and manage a technical support team delivering Microsoft, Cisco, and Citrix sales and support. Team lead on Connectwise Professional Services ERP rollout, which led to increased billable hours and faster response times.
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Education
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University of Illinois at Chicago
B.S., Information and Decision Science -
2006 - 2007
Arc Academy
Certificate, Japanese -
2013 -
Soko Gakuen Japanese Language School
日本語
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