Fulfilment & Compliance Manager

• Jan 2022 - Present

In January 2022, I was promoted to Fulfilment & Compliance Manager where I am now responsible for the company fulfilment KPIs in view of enhancing client experience and efficiency within our services as well as the compliance aspects.

Office Manager

• Jun 2020 - Jan 2022

I am responsible for the coordination and management and service delivery of two small teams of accountants. My role is to ensure my team are trained and motivated in order to surpass our KPIs, whilst developing and growing relationships with our growing client base. In June 2020, alongside my existing responsibilities of CSC, I was promoted to Office Manager which included the additional responsibilities of overseeing company compliance advising the Directors how to remain compliant in the areas of GDPR, H&S and Anti-Money Laundering whilst creating and developing internal policies and procedures.

Client Service Coordinator

• Feb 2019 - Jun 2020

Regulatory Compliance Officer

• Feb 2017 - Feb 2019

Assisting HR, I developed and implemented internal policies and procedures. I assisted the Directors with the implementation of Health and Safety and GDPR, working with external auditors to ensure compliance of relevant legislation. I was the nominated GDPR Manager during the implementation of the GDPR in 2018, working with external consultants to ensure a smooth transition to compliance. Prior to this, I managed patient insurance and worked alongside the Business Manager with accounts administration and working on the front desk.

Sales and Marketing Executive

• Jul 2016 - Jan 2017

I worked alongside the Sales and Marketing teams, writing and editing articles for use across all media platforms. I worked alongside the Marketing Manager to develop strategic plans and projects for new and existing projects. I developed an excellent telephone manner, growing confidence in liaising with suppliers and end users to maintain and grow strong working relationships. I worked alongside the Sales and Marketing teams, writing and editing articles for use across all media platforms. I worked alongside the Marketing Manager to develop strategic plans and projects for new and existing projects. I developed an excellent telephone manner, growing confidence in liaising with suppliers and end users to maintain and grow strong working relationships.

Front of House

• Sep 2014 - Jun 2016

I worked as Front of House staff part time during my university studies. I worked primarily behind the bar serving customers drinks, taking food orders and providing friendly table service to ensure customers had an exceptional experience. I worked as Front of House staff part time during my university studies. I worked primarily behind the bar serving customers drinks, taking food orders and providing friendly table service to ensure customers had an exceptional experience.