Experience

Lolly Agency

• United Kingdom
• Marketing and Advertising
• 1 - 100 Employee

• Marketing Assistant

  • Oct 2022 - Present

• Marketing Intern

  • Oct 2021 - Oct 2022

  A varied role in which I have significantly developed my practical and theoretical knowledge of marketing and PR, working for a wide range of clients and sectors, including national food brands, travel and tourism, home furnishings, the charity sector, insurance brokerage and housing development.In this role, I continue to demonstrate and develop my strengths in copywriting for social media, web and print, including content management via Wordpress. As part of the social media team, I am proud to have contributed to significant brand growth for our clients, reaching audiences of over 60,000 via Instagram, Facebook, Twitter and LinkedIn, playing a central role in direct, daily engagement with audiences, brands and influencers and organising collaborations.I currently manage an e-commerce store on behalf of a high-profile, national food brand, taking ownership of researching, procuring and managing stock, packaging and fulfilling orders and resolving customer queries via email, social media and telephone.I take pride in my profficiency in email marketing, responsible for planning and scheduling weekly newsletter content via MailChimp and CampaignMonitor, reaching audiences of over 70,000 and driving product sales and bookings. When managing email contact lists via CRM, I demonstrate awareness of GDPR.Other responsibilities and achievements in this role include:- Managing clients' media centres via PressLoft and responding to press enquiries via email.- General office management assistance, including stock ordering, mail handling and acting as a first point of contact for incoming telephone enquiries, including press and client enquiries.Highlights of my experience in this role include representing a high profile food brand client at this year's Badminton Horse Trials and the opportunity to practise skills learned in previous roles when training new colleagues.



Clarks

• United States
• Retail
• 1 - 100 Employee

• Customer Care Advisor

  • Dec 2020 - Oct 2021

  I took ownership of customer satisfaction in this role, through responding via telephone, Twitter, Instagram, TrustPilot, online chat service and email, to resolve customer queries and complaints.I demonstrated empathy, active listening and knowledge of Clarks' brand and products when dealing with enquiries, taking pride in my ability to offer personalised and efficient resolutions, within service level agreement timeframes.Whilst processing e-commerce orders via WorldPay systems, along with refunds and tracking enquiries, I demonstrated awareness of GDPR compliance whilst handling consumers' personal details.



Tetra Pak

• Switzerland
• Packaging & Containers
• 700 & Above Employee

• Temporary Administrative Assistant

  • Jun 2020 - Aug 2020

  Office-based position at Tetra Pak CPS, assisting with administrative duties including producing safety signage via Canva to promote workplace social distancing and engineer build manuals via Microsoft Word and Excel. I gained experience with systems such as Ariba and SAP and was responsible for ordering and maintaining office supplies and processing incoming and outgoing postal deliveries, along with independently delivering health and safety and Covid-19 inductions for employees and visitors.



Bright Network

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Business, Operations and Marketing Intern Experience

  • Jul 2020 - Jul 2020

  I participated in Bright Network’s Business, Operations and Marketing Internship Experience, which consisted of an intense 3-day virtual, interactive experience alongside brands such as Google, P&G and Marks & Spencer.During this time, I successfully completed an assessed task proposed by Enterprise Rent-A-Car and Bright Network, in which I developed a marketing plan for the imagined expansion of their Car Club in Newcastle. This involved conducting competitive analysis, online research and analysing demographics and statistics, which I then used alongside the knowledge of fundamental marketing techniques that I gained through a recent Google Digital Garage course, to suggest SMART marketing goals.I organised these ideas into a presentation, and then participated in a mutual peer assessment of another participant’s work.



University of Birmingham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Oct 2016 - Jun 2020

  My role as a Student Ambassador/Digital Ambassador consisted of a variety of responsibilities, including customer service, public relations skills and public speaking when promoting the University to visitors and prospective students and answering queries, on university Open Days. I was also involved with the Student Ambassador social media outreach Facebook group, in which I responded to the queries of future students and encouraged their engagement with Spanish language content relevant to their degree course, through creating visual content and discussion threads.



Sherborne International

• United Kingdom
• Education Management
• 1 - 100 Employee

• Summer Pastoral Assistant

  • Jul 2019 - Aug 2019

  Leading sports and extracurricular activities, supervising students during mealtimes, external excursions and within boarding houses, whilst ensuring effective communication between staff and students across cultural and language barriers, at a renowned UK independent summer programme, for 8-17 year-olds. Leading sports and extracurricular activities, supervising students during mealtimes, external excursions and within boarding houses, whilst ensuring effective communication between staff and students across cultural and language barriers, at a renowned UK independent summer programme, for 8-17 year-olds.



Junta de Andalucia - Escuela Oficial de Idiomas Dos Hermanas

• Asistente de Inglés

  • Oct 2018 - May 2019

  During my time as an English Language Assistant at Dos Hermanas Language School, I independently lead groups of between 2-20 adult ESOL learners, focusing on oral language practice and grammar teaching. I also assisted class teachers in the planning and delivery of learning resources, including presentations relating to English language and culture, and assisted with the marking of written English assessments. During my time as an English Language Assistant at Dos Hermanas Language School, I independently lead groups of between 2-20 adult ESOL learners, focusing on oral language practice and grammar teaching. I also assisted class teachers in the planning and delivery of learning resources, including presentations relating to English language and culture, and assisted with the marking of written English assessments.

• Seasonal Warehouse Assistant

  • Dec 2017 - Jan 2018

  As a Warehouse Assistant, I worked alongside Stores and Office staff to carry out annual seasonal stock checks, which included the organisation of warehouse stock and use of Microsoft Excel to record data. As a Warehouse Assistant, I worked alongside Stores and Office staff to carry out annual seasonal stock checks, which included the organisation of warehouse stock and use of Microsoft Excel to record data.

• Summer Cleaning Staff

  • Jul 2017 - Aug 2017

  I worked in a team of cleaners and housekeepers to maintain the cleanliness of bedroom and communal areas, within the boarding houses of a British summer boarding school course for international students. I also took on additional shifts in the laundry department, where my responsibilities included collecting, ironing and organising laundry of boarders, working to strict deadlines. I worked in a team of cleaners and housekeepers to maintain the cleanliness of bedroom and communal areas, within the boarding houses of a British summer boarding school course for international students. I also took on additional shifts in the laundry department, where my responsibilities included collecting, ironing and organising laundry of boarders, working to strict deadlines.



Eastbury House Residential Home

• Kitchen Assistant

  • Apr 2015 - Aug 2016

  My duties as Kitchen Assistant in a residential home for the elderly included assisting with the preparation of breakfast and lunch, cleaning and organising dining ware and kitchen equipment and serving food to elderly residents. My duties as Kitchen Assistant in a residential home for the elderly included assisting with the preparation of breakfast and lunch, cleaning and organising dining ware and kitchen equipment and serving food to elderly residents.