Teriana O'Malley

Customer Service Lead at Nicks Handmade Boots
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • American Sign Language Professional working proficiency
Skills

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Bio

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Credentials

  • Gorgias Expert
    Gorgias
    Sep, 2021
    - Nov, 2024
  • Cosmetologist, Hairdresser
    Washington State Department of Licensing
    Dec, 2013
    - Nov, 2024

Experience

  • Nicks Handmade Boots
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Customer Service Lead
      • Aug 2021 - Present

      • Respond to customer inquiries about orders, assist with placing new orders, and guide customers through the purchase process. • Create, implement, and train employees on Standard Operating Procedures • Help create content for marketing and social media marketing • Manage a team to assist customers and resolve issues. • Implement new sizing guidance and techniques • Assist with web design and development • Diligent note taking of all meetings and conversations, then sending follow up emails to applicable employees.

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • At Home Advisor
      • Jun 2017 - Mar 2019

      Infatuated with the way things operate, and have the ability to figure out how technology works when things go wrong. Expected to exceed customer expectations using guidance, knowledge, and team work. Answered 15-25 calls and solved customer support issues per day through call in, mail, or in store repair. Collaborated quarterly courses regarding new product release information. Preformed an average of 4.8 star customer satisfaction surveys. Infatuated with the way things operate, and have the ability to figure out how technology works when things go wrong. Expected to exceed customer expectations using guidance, knowledge, and team work. Answered 15-25 calls and solved customer support issues per day through call in, mail, or in store repair. Collaborated quarterly courses regarding new product release information. Preformed an average of 4.8 star customer satisfaction surveys.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Lifestyles Lead
      • Mar 2017 - Jun 2017

      Responsible to equip employees to exceed sales goals by 30% per month Instructed large teams to build cross-department relationship in order to raise customer contact by 60%. Measure and evaluate weekly and daily team results to adjust sales approaches accordingly.Coach employees to equip them to best excel in their current and future career goals Analyzed market and department trends to cultivate department objectives.Managed a team of 8-16 employeesIdentify new opportunities for growth, development, and implement changes to excel market leaders expectations.

    • Computer Specialist
      • Sep 2014 - Mar 2017

      In charge of training employees to increase sales productivity in 4 categories by 25% per month. Expected to educate and assist customers in creating an Apple environment to increase their home and work productivity.Worked closely with store leaders to organize team projects and tasks. Developed a monthly training programs and class structure to grow employee knowledge, leading to 15% - 17% accessory attach rates.

Education

  • Eastern Washington University
    Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
    2014 - 2016
  • Spokane Falls Community College
    Associate of Arts (A.A.), American Sign Language (ASL)
    2014 - 2015

Community

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