Justin Kenneth

IT Support Specialist at Albuquerque Bernalillo County Water Utility Authority
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Contact Information
us****@****om
(386) 825-5501
Location
Albuquerque, New Mexico, United States, MX

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Bio

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Credentials

  • Google IT Support Professional Certificate
    Coursera
    Oct, 2020
    - Nov, 2024

Experience

  • Albuquerque Bernalillo County Water Utility Authority
    • Utilities
    • 1 - 100 Employee
    • IT Support Specialist
      • Jan 2021 - Present

      - Serve as the first point of contact for customers seeking technical assistance over the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status and information - Pass on any feedback or suggestions by customers to the appropriate internal team - Identify and suggest possible improvements on procedures Show less

  • Wireless Advocates
    • United States
    • Wireless Services
    • 700 & Above Employee
    • Wireless Services Expert
      • Sep 2017 - Jan 2021

      - Provided personalized service and exceptional expertise for customers - Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions - Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features - Coordinated reordering processes with the manager to ensure optimal stocking levels throughout the store - Processed purchase orders and performance special projects and assignment of management - Coordinated advertising, store promotions and displays - Acted as a liaison between customer and sales representatives - Ascertained orders accuracy Show less

  • City of Albuquerque
    • United States
    • Government Administration
    • 700 & Above Employee
    • Call Center Representative
      • Sep 2019 - Jun 2020

      - Answered incoming non-emergency call center requests using a multi-line phone system - Operated a computer terminal to provide detailed, accurate and verified information to citizens, businesses and City of Albuquerque employees - Received, evaluated, prioritized and relayed non-emergency services to appropriate service personnel - Forwarded specific calls to appropriate agencies for further assistance - Gathered, received, recorded and disseminate a variety of incoming information - Performed various data entry duties pertaining to calls received - Performed a variety of duties relative to the assigned area of responsibility Show less

Education

  • The University of New Mexico
    Bachelor's degree, Management Information Systems, General
    2016 - 2023
  • Manzano High School
    High School Diploma, 3.4 GPA
    2007 - 2011

Community

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