Human Resources Coordinator

• Oct 2023 - Present

HR Coordinator at Jaguar Land Rover via Experis/ Manpower Group in Bristol, UK HR Coordinator at Jaguar Land Rover via Experis/ Manpower Group in Bristol, UK

Store Manager

• Nov 2021 - Mar 2023

Store Manager at Goldmark Loganholme Nov 2021-Nov 2022 and Angus and Coote Helensvale Nov 2022-Mar 2023 • Oversaw all aspects of store operations, including sales, customer service, inventory management, visual merchandising, hiring, loss prevention management and staff scheduling • Developed and executed strategies to drive sales growth, consistently exceeding monthly targets. Utilised point-of-sale (POS) systems to process transactions, track sales and generate reports for… Show more Store Manager at Goldmark Loganholme Nov 2021-Nov 2022 and Angus and Coote Helensvale Nov 2022-Mar 2023 • Oversaw all aspects of store operations, including sales, customer service, inventory management, visual merchandising, hiring, loss prevention management and staff scheduling • Developed and executed strategies to drive sales growth, consistently exceeding monthly targets. Utilised point-of-sale (POS) systems to process transactions, track sales and generate reports for performance analysis • Conducted regular training sessions to improve staff product knowledge, sales techniques and customer service skills. Conducted performance evaluations and provided regular feedback to team members, fostering a motivated and high-performing workforce • Created and maintained positive relationships with customers, ensuring a personalised and memorable shopping experience. Handled customer enquiries, complaints and returns in a professional and timely manner, ensuring customer satisfaction and retention • Implemented effective visual merchandising techniques to enhance the store's aesthetic appeal and maximise product visibility. Monitored and managed inventory levels, implemented effective replenishment strategies, facilitated stocktakes and minimised stock loss • Oversaw store-level human resources, including hiring, onboarding, performance evaluation, employee communication, and adherence to legal requirements and industry standards

Assistant Manager

• Mar 2021 - Nov 2021

Assistant Manager at Goldmark Helensvale • Assisted the Store Manager in overseeing daily operations, including sales, staffing, visual merchandising and customer service • Trained and mentored sales associates, fostering a customer-centric culture and promoting a high level of product knowledge • Actively engaged with customers, providing personalised assistance and building long-term relationships • Handled cash register operations, processed transactions and ensured cash… Show more Assistant Manager at Goldmark Helensvale • Assisted the Store Manager in overseeing daily operations, including sales, staffing, visual merchandising and customer service • Trained and mentored sales associates, fostering a customer-centric culture and promoting a high level of product knowledge • Actively engaged with customers, providing personalised assistance and building long-term relationships • Handled cash register operations, processed transactions and ensured cash handling procedures were followed

Sales Assistant

• Sep 2019 - Mar 2021

Sales Assistant at Goldmark and Prouds, The Pines, Elanora • Rapid progression through the company from Casual to Assistant Manager to Store Manager due to proven sales ability, energetic personality, work ethic, initiative and proactivity, flexibility, leadership and customer service skills

Marketing Officer

• Jan 2021 - Mar 2023

Marketing Officer for Serotonin A Cappella, Griffith University’s A Cappella Group based on the Gold Coast • 2021, 2022 & 2023 Marketing Officer for Serotonin, involving directing and executing all marketing initiatives, organising official documentation, stakeholder communication and ensuring events run smoothly

President

• Feb 2019 - Dec 2020

President of Griffith University’s A Cappella Club, Serotonin, for 2019 and 2020 • Youngest President of Griffith University's A Cappella Choir, Serotonin o Awards won at the Student Guild Awards Evening in 2020: Club of the Year, Small Club of The Year, Recreational Club of The Year, Best Event, Best Performance at an Event, Most Outstanding Club Website, Best Social Media Presence, Club Administrator of The Year (Laura Suttle), Small Club Administrator of The Year (Laura Suttle)

Marketing Coordinator

• Aug 2019 - Aug 2020

Event Staff

• Sep 2019 - Jan 2020

Customer Service Cashier

• Oct 2015 - Jul 2019

• Customer service and retail experience in a supermarket setting • Training and assisting Junior Staff • Customer service and retail experience in a supermarket setting • Training and assisting Junior Staff

Team Leader

• Jun 2019 - Jun 2019

Team Leader of 10 Students from Griffith University who are researching and collecting data from Villages along the Coral Coast regarding water management, sanitation and hygiene processes in the area. Team Leader of 10 Students from Griffith University who are researching and collecting data from Villages along the Coral Coast regarding water management, sanitation and hygiene processes in the area.

Trekker

• Jan 2019 - Jan 2019

Trekked as a part of the Social Consulting and Micro Finance team in Fiji, January 2019 Trekked as a part of the Social Consulting and Micro Finance team in Fiji, January 2019