David Burton
Technical Trainer at Ascom (UK) Ltd- Claim this Profile
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Bio
Credentials
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TAP.cert
TAP Training (The Training Foundation)Feb, 2019- Oct, 2024 -
QTS - Qualified Teacher Status
GOV.UKJun, 2009- Oct, 2024
Experience
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Ascom (UK) Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Trainer
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Oct 2020 - Present
Delivering technical training to internal and external participants on Ascom systems and technology. This includes delivering Technical Training and consultancy across Enterprise grade Mobility solutions such as Multi-Cell DECT Voice Networks, WiFi Voice hardware (feature phone and smart devices) and messaging platforms with staff protection built in as well as smart location technology including IR, BLE, and Geo Location. Moving through the portfolio, I also train and support the use of Unite Platform Server which is a smart device integration and messaging platform that can be linked to Nurse Call, BMS systems, Fire Panels, etc. as required to enable messaging to be delivered to the right person, at the right time. Ascom also supply two different Nurse Call solutions - teleCARE for Long Term Care environments and Telligence for Acute environments as well as a Clinical Decision Support Software Package which enables the concept of Silent ICU and supports caregivers to save time and improve outcomes. All of these can involve many different combinations of hardware and software packages to deliver meaningful solutions to customers and end users. Basically I teach people to build a Private WhatsApp style messaging platform for Hospitals, Hotels, Factories, Prisons, or any other space that requires this type of communication complete with staff protection and location technology with the option, in the case of medical spaces, to provide in-depth device-agnostic monitoring of patients remotely in near-real-time. Show less
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Experian
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Information Services
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700 & Above Employee
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Senior Product Training Consultant
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Dec 2018 - Oct 2020
Working in the Solutions team as Training Consultant and Subject Matter Expert learning all there is to know about the PowerCurve Suite for Financial Risk Working in the Solutions team as Training Consultant and Subject Matter Expert learning all there is to know about the PowerCurve Suite for Financial Risk
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AXA
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France
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Insurance
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700 & Above Employee
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Learning Solutions Facilitator
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Sep 2018 - Nov 2018
Temporary Role working as a Senior Learning Solutions Facilitator for AXA Motor Insurance. This was working with the Motor Claims Team rolling out GuideWire ClaimCenter. Temporary Role working as a Senior Learning Solutions Facilitator for AXA Motor Insurance. This was working with the Motor Claims Team rolling out GuideWire ClaimCenter.
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Advanced
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United Kingdom
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Software Development
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700 & Above Employee
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Training Consultant: Sales
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Aug 2017 - Sep 2018
Building and developing training and coaching infrastructure for Sales at Advanced, the UK's 3rd largest software house. Responsible for Sales Training and Coaching from Junior/Entry Level through to Experienced Hire and Experienced Sales Reps. Focus on behaviours as well as skills and techniques to better enable Advanced to consult with customers and to serve their needs. Working with New Business, Pre-Sales, Account Managers and across all levels of the business interacting with Marketing and Sales Leaders, Directors, and Front Line. Using Consultative Selling (Solution Selling) and Challenger Sales elements to ensure best fit approach with customers, and focusing on 'Quality over Quantity' Show less
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Dignity Pre Arrangement Limited
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United Kingdom
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Financial Services
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1 - 100 Employee
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Channel Partnership Support Manager
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Aug 2015 - Apr 2017
Supporting Dignity Partners by providing Channel Sales Training covering product knowledge, coaching, and sales support, to a portfolio of Dignity’s Corporate Channel Partners. These partners offer Dignity Products to their customers in a face to face environment and as such support is provided around: - Conversation Pieces - Objection Handling - Reasons to purchase - Competitors Analysis - Understanding customer psychology behind purchase ROLE & RESPONSIBILITIES Working alongside Relationship Mangers to identify proactive ways to achieve objectives. Assisting them in implementing these plans with partners as well as providing feedback where required. - Planning visits to branches of Partner Building Societies for training and discussion around the product. - Running training workshops across a variety of levels within partner organisations - Branch Managers, regional Managers, through to accredited sellers and Counter Staff - Supporting those selling the service by helping them understand how to engage customers in meaningful conversations about the product by enabling them to 'Think outside the box' - Maintain training and visit logs to support future meetings and development - Participation in development of product literature for training function. ACHIEVEMENTS: - Developed new workshop courses for partners and successfully rolling them out across a number of corporate partners - Primary support point for a number of partners and directly impacted improvements in sales across them, Show less
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Office Depot
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United States
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Retail Office Equipment
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700 & Above Employee
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Pre-Sales eBusiness Executive
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Aug 2012 - Jul 2015
ROLES AND RESPONSIBILITIES: TRAINING AND COACHING: - Technical Trainer / Coach for Sales: Training Regional/Telephone Account Managers through to New Business and Key Account teams ensuring full working knowledge of Website functions. - Focus on 'Selling the Benefits' as a Channel Trainer in this sense. - Customer System Trainer: Delivering a range of support material to customers in person or via Webinar. - Creating and maintaining internal and external training media in various formats (Digital/hard copy) - Built and managed eBusiness Portal page providing important links and resources to the business PRE-SALES CONSULTANT / SUBJECT MATTER EXPERT: - Consultation: Customer needs analysis with reference to the Office Depot Online service offering. - Advisor for sales and implementation or external customers on setup of trading accounts where complex hierarchies or preferences may be required. Specifically supporting complex approval routes, large scale implementations, and ensuring all customisation is fit for purpose. - Office Depot Online - Full working knowledge of site including customisation options along with understanding how the site hooks into SAP and impacts other areas of the business. CUSTOMER SETUP: - Implementation Support: Support for customer on boarding working as setup adviser. - Website Personalisation: Carrying out setup and testing of complex needs. DEVELOPMENT: - Working with Managers and Developers on scoping and testing website feature development including writing functional documents. - Carrying out UAT for new developments/upgrade releases using JIRA to handle development tasks and to liaise with teams. ACHIEVEMENTS: - Handled various functionality development testing - Transferred £900K+ of business from a manual process via customer services to an automated process freeing up 2-3 FTE in Customer Services. - Trained and supported eSupport Team ensuring up-to-date knowledge on processes, functions, and approaches to customer set ups. Show less
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University of Nottingham
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United Kingdom
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Research Services
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700 & Above Employee
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Technical Support Analyst
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Sep 2011 - Jul 2012
Technical Support role working with Internal Customers (University Staff). Duties included - Technical Support for user Systems Access - Writing training material and Standard Operating Procedures for Systems Access setup - Helping with Audit Processes for University Procedures - Troubleshooting access issues on both a software and hardware level - Training new member of the team in current role Technical Support role working with Internal Customers (University Staff). Duties included - Technical Support for user Systems Access - Writing training material and Standard Operating Procedures for Systems Access setup - Helping with Audit Processes for University Procedures - Troubleshooting access issues on both a software and hardware level - Training new member of the team in current role
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RBS
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United Kingdom
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Banking
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700 & Above Employee
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EMEA Domain Systems Analyst
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Jul 2010 - Aug 2011
Contracting role working for the Systems Access Management team covering the EMEA Domain. Duties include - Systems Access management for Domain Access, Shared Drive Access, System Account Access - Managing network resources and setting up printer servers - Working with data Teams to enable user data transfer between regions - Working with Exchange Team to enable transfer of user mail data, troubleshoot user mail access, facilitate user region transfer - Troubleshoot technical issues with accessing the Domain - Remote software installation for users utilising both SMS Servers and also scripted install commands Achievements: - Managed a weekly 'Escalations' call to ensure that processing teams in India and Human Resource function in the Netherlands were able to resolve issues and manage chased calls easily and efficiently - Work to pro-actively chase calls to ensure SLA was met at all times - Provided training to new members of the team in relevant duties and requirements. Show less
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Drama and Theatre Studies Teacher
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Sep 2009 - Jul 2010
Drama and Theatre Studies teacher in large Secondary School. Duties Include: - Managing learning of GCSE (Key Stage 4) groups, A-Level (KS5) groups and Key Stage 3 groups within the school - Plan and prepare classes and assessment programs to ensure students meet requirements - Carry out focused interventions to ensure that students were able to improve and excel in their studies - Manage behaviour of difficult students as required Achievements: - Managed Direction and Production of school christmas show as an Extra Curricular Activity - Maintained school grading standards across my classes for end of year results - Secured and maintained equipment for studio theatre and wider school from decommissioned buildings. Show less
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Drama and Theatre Studies Teacher (Trainee)
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Sep 2008 - Aug 2009
Full time post undertaking GTP through Newman University College (See 'Education').Course works as an 'Apprenticeship' in teaching.Duties Include:- Shared responsibility for planning, preparing and delivering courses of study to GCSE and A-Level students.- Managing learning and development across a range of abilities and capabilities.- Developing training resources for Extra Curricular 'tech' students to enable them to work behind the scenes in school production- Managing behaviour and atmosphere of school on wider scale as part of a cohesive teaching team- Responsibility for all Technical Theatre work in Studio Spaces for exams and day-to-day exercises including recording for assessments. Show less
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Cover Lesson Supervisor
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Feb 2008 - Aug 2008
Full time post working in school delivering 'cover lessons' in teacher absence.Duties include- Taking long-term cover responsibilities for classes- Managing challenging student behaviour.- Reporting on student progress and effort to teachers on their return- Managing behaviour and atmosphere of school on wider scale as part of a cohesive teaching team
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Morris Material Handling
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Machinery Manufacturing
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1 - 100 Employee
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Change Agent & Production Engineer
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Jul 2006 - Feb 2008
Duties include: - Managing Standard Operating Procedures with regards to changes and developments to product lines - Distributing and informing different areas of production of these changes - Ensuring stocking quantities and Bills of Material are up to date and managed effectively - Assessing and producing training material for the new company management software and delivering training to shop-floor workers. Achievements: - Working to learn and understand the new ERP software introduced by parent company Kone Cranes and then writing and delivering training materials to areas of the business including shop-floor engineers and office-based engineers. - Feeding back to developers and management on the progress of this training and development and any areas where there may be problems with the implementation of the solution - Re-engineering how the core hoist product lines were handled by the system to ensure smooth inventory management - putting together easily used resources for mechanical and electrical engineers to access specs for differing areas / requirements of product lines. Show less
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Education
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2003 - 2006
University of Chester
Bachelor of Arts (BA Hons.), Drama and Theatre Studies (English Lit Hons.) -
2008 - 2009
Newman University College
Postgraduate Teaching Certificate, Drama and Theatre Studies
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