Senior Director Program Management

• Apr 2022 - Present

Principal Program Manager

• Jul 2021 - Apr 2022

Project Manager II

• 2018 - 2021

Manage onboarding staff implementing successful SaaS tactics for key enterprise clients. Prepare and arrange project schedules and objectives. Convey project goals and status to clients, team members, and executive team. Analyze and oversee schedule changes. Collaborate with designated vendors to guarantee tasks are managed and completed on time. Investigate and solve problems and issues within project team. Note and lead project dependencies and critical path. Monitor project milestones and… Show more Manage onboarding staff implementing successful SaaS tactics for key enterprise clients. Prepare and arrange project schedules and objectives. Convey project goals and status to clients, team members, and executive team. Analyze and oversee schedule changes. Collaborate with designated vendors to guarantee tasks are managed and completed on time. Investigate and solve problems and issues within project team. Note and lead project dependencies and critical path. Monitor project milestones and deliverables. Prepare project roadmaps and related communications documents. Plan and arrange project team capacity. Establish project success criteria and distribute to appropriate parties during project life cycle. Show less Manage onboarding staff implementing successful SaaS tactics for key enterprise clients. Prepare and arrange project schedules and objectives. Convey project goals and status to clients, team members, and executive team. Analyze and oversee schedule changes. Collaborate with designated vendors to guarantee tasks are managed and completed on time. Investigate and solve problems and issues within project team. Note and lead project dependencies and critical path. Monitor project milestones and… Show more Manage onboarding staff implementing successful SaaS tactics for key enterprise clients. Prepare and arrange project schedules and objectives. Convey project goals and status to clients, team members, and executive team. Analyze and oversee schedule changes. Collaborate with designated vendors to guarantee tasks are managed and completed on time. Investigate and solve problems and issues within project team. Note and lead project dependencies and critical path. Monitor project milestones and deliverables. Prepare project roadmaps and related communications documents. Plan and arrange project team capacity. Establish project success criteria and distribute to appropriate parties during project life cycle. Show less

Program Manager

• 2016 - 2018

Built new implementation team delivering 40-50 simultaneous projects. Directed daily operational and tactical aspects of various products and associated projects focused on improving product value. Served as business liaison to PMO/IT/product promoting successful project delivery and key expert on daily scrum, relay business requirements, engage in user acceptance, and provide approval for production releases. Guided infrastructure overhaul to transfer from physical data warehouses to AWS… Show more Built new implementation team delivering 40-50 simultaneous projects. Directed daily operational and tactical aspects of various products and associated projects focused on improving product value. Served as business liaison to PMO/IT/product promoting successful project delivery and key expert on daily scrum, relay business requirements, engage in user acceptance, and provide approval for production releases. Guided infrastructure overhaul to transfer from physical data warehouses to AWS including business critical applications. Supervised product releases guaranteeing success and on-time delivery. Studied industry market trends to steer long-term product plan. Designed product guides supporting documentation, preserving product knowledge database, and submitting release notes to customers. Manage and deliver customer requested product enhancements Key Achievements: ●Produced 50% of company's ARR and grew team by 400%. ●Designed materials for and conducted product sales training sessions and attended sales activities to help drive product value. ●Facilitated and initiated Department of Defense Program. ●Introduced new successful Department of Defense Program. ●Established and monitored department budget. ●Led team to create two new mobile applications for Apple and Android to help 911 emergency responders locate 911 callers. ● Guided team to transfer company infrastructure and key applications to Amazon Web Services within one year. Show less Built new implementation team delivering 40-50 simultaneous projects. Directed daily operational and tactical aspects of various products and associated projects focused on improving product value. Served as business liaison to PMO/IT/product promoting successful project delivery and key expert on daily scrum, relay business requirements, engage in user acceptance, and provide approval for production releases. Guided infrastructure overhaul to transfer from physical data warehouses to AWS… Show more Built new implementation team delivering 40-50 simultaneous projects. Directed daily operational and tactical aspects of various products and associated projects focused on improving product value. Served as business liaison to PMO/IT/product promoting successful project delivery and key expert on daily scrum, relay business requirements, engage in user acceptance, and provide approval for production releases. Guided infrastructure overhaul to transfer from physical data warehouses to AWS including business critical applications. Supervised product releases guaranteeing success and on-time delivery. Studied industry market trends to steer long-term product plan. Designed product guides supporting documentation, preserving product knowledge database, and submitting release notes to customers. Manage and deliver customer requested product enhancements Key Achievements: ●Produced 50% of company's ARR and grew team by 400%. ●Designed materials for and conducted product sales training sessions and attended sales activities to help drive product value. ●Facilitated and initiated Department of Defense Program. ●Introduced new successful Department of Defense Program. ●Established and monitored department budget. ●Led team to create two new mobile applications for Apple and Android to help 911 emergency responders locate 911 callers. ● Guided team to transfer company infrastructure and key applications to Amazon Web Services within one year. Show less

Project Manager/Integration Team Lead

• 2014 - 2016

Spearheaded large-scope enterprise-wide software deployment projects and programs. Enterprise-wide technology project management and implementation. Managed $4M in client implementations over 12 months. Deep understanding of HRIS, HCM, payroll software, and SaaS. Manage large multi-faceted projects while initiating change within the organization. Engage internal and client teams to drive quality, accuracy, and increase performance. Leading the organization's strategic initiative to automate… Show more Spearheaded large-scope enterprise-wide software deployment projects and programs. Enterprise-wide technology project management and implementation. Managed $4M in client implementations over 12 months. Deep understanding of HRIS, HCM, payroll software, and SaaS. Manage large multi-faceted projects while initiating change within the organization. Engage internal and client teams to drive quality, accuracy, and increase performance. Leading the organization's strategic initiative to automate their payroll processing. Ultimate Software’s Innovation Partner of the Year Award Recipient. Key Achievements: ● Oversaw 10-20 simultaneous implementations and guided five project managers delivering 50-100 projects. ● Established new technology with partners resulting in 20% revenue increase. ● Received team award as Innovation Partner of Year for new tech from Ultimate Software.

Implementation Project Manager

• 2014 - 2014

Executed successful global payroll program. Facilitated stakeholder meetings and steering committees. Determined project scope and goals. Arranged internal staff and external vendors to deliver flawless implementation. Key Achievements: ● Led successful implementations for 10-20 projects. ● Introduced new processes to ensure efficient, error free, and compliant payroll processing.

Solutions Manager

• 2014 - 2014

Project-managed technology implementations and integrations. Formed and maintained overall client relationship while building solutions for clients based on business requirements. Led HCM, HRIS, and LMS integration projects. Produced talent analytic solutions for enterprise clients. Served as escalation point for customer support and expert on technology product. Maximized measurement methods for portfolio of global corporations including multiple Fortune 100 companies. Key… Show more Project-managed technology implementations and integrations. Formed and maintained overall client relationship while building solutions for clients based on business requirements. Led HCM, HRIS, and LMS integration projects. Produced talent analytic solutions for enterprise clients. Served as escalation point for customer support and expert on technology product. Maximized measurement methods for portfolio of global corporations including multiple Fortune 100 companies. Key Achievements: ● Oversaw up to 10 project implementations at same time. ● Sustained 90% or above client satisfaction score for all projects.

Solutions Specialist

• 2012 - 2014

Managed implementation projects focused on building dashboards and designing solutions. Devised and engaged KPI dashboards to address client requirements. Executed technology solutions for large companies in multiple teams and global regions. Designed and promoted project plans to completion. Aided HCM, HRIS, and LMS integration projects. Key Achievements: ● Project-managed successful delivery on up to 10 implementations. ● Named to serve on software design team.

Project Specialist

• 2011 - 2012

Led daily implementation project tasks. Troubleshot and resolved client technical issues and answered client software operations questions. Facilitated product training sessions to teach clients on technology functions. Advised clients to propose ideas for learning measurement, review, and reporting. Produced and audited custom reports. Tested new software functionality for upcoming release dates. Key Achievement: ● Managed daily activity on up to 10 projects.

Assistant Director of Admissions

• 2010 - 2011

Recruited students, responsible for training new staff, and reporting team sales metrics to the director while working on MBA. Key Achievement: ● Exceeded sales goals and met student satisfaction targets. ● Selected as lead trainer of new recruiters. Recruited students, responsible for training new staff, and reporting team sales metrics to the director while working on MBA. Key Achievement: ● Exceeded sales goals and met student satisfaction targets. ● Selected as lead trainer of new recruiters.

Financial Services Representative

• 2009 - 2010

Served as main contact and source for various products and services focused on basic customer investment needs. Provided customers with additional products and services and served as wealth referral champion. Provide expert advice about investment and banking products and services to new and existing customers. Formed and maintained relationships to identify needs and presenting appropriate solutions. Key Achievements: ●Obtained life and health insurance certifications and financial… Show more Served as main contact and source for various products and services focused on basic customer investment needs. Provided customers with additional products and services and served as wealth referral champion. Provide expert advice about investment and banking products and services to new and existing customers. Formed and maintained relationships to identify needs and presenting appropriate solutions. Key Achievements: ●Obtained life and health insurance certifications and financial services licenses series 6, 63, and 65. ● Met sales targets and prospecting goals. Show less Served as main contact and source for various products and services focused on basic customer investment needs. Provided customers with additional products and services and served as wealth referral champion. Provide expert advice about investment and banking products and services to new and existing customers. Formed and maintained relationships to identify needs and presenting appropriate solutions. Key Achievements: ●Obtained life and health insurance certifications and financial… Show more Served as main contact and source for various products and services focused on basic customer investment needs. Provided customers with additional products and services and served as wealth referral champion. Provide expert advice about investment and banking products and services to new and existing customers. Formed and maintained relationships to identify needs and presenting appropriate solutions. Key Achievements: ●Obtained life and health insurance certifications and financial services licenses series 6, 63, and 65. ● Met sales targets and prospecting goals. Show less

Management Training Internship

• 2008 - 2008