Experience

CHI Health at Home

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Revenue Cycle Coordinator - Financial Intake | Home Health | Pre-Authorization

  • Dec 2019 - Present



TriHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Experience Representative | Medical Benefits | Claims | HIPAA

  • Dec 2018 - Dec 2019

  While verifying protected health information(PHI) and adhering to individual call metrics, accurately addressed and documented caller inquiries regards:• Levels of coverage (i.e. preventative vs diagnostic care, imaging, labs, therapies, Home Health, etc)• Eligibility, including effective dates, Coordination of Benefits and COBRA • Explanations and/or corrections of processed medical claims• Confirming network participation and providing listings of service providers



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative | Medical Benefits | Claims | HIPAA | Call Center

  • Jul 2016 - Feb 2018

  Adhering to individual and team call metrics, accurately addressed and documented caller inquiries, including:• Levels of coverage (i.e. ER visit, Physical Therapy, Preventative Care, X-rays, etc)• Requests for procedural and imaging pre-authorizations• Explanations and/or corrections of processed medical claims• Listings of in-network service providers• File updates for Medicare eligibilityAccurately process medical claims according to related health plan benefits… Adhering to individual and team call metrics, accurately addressed and documented caller inquiries, including:• Levels of coverage (i.e. ER visit, Physical Therapy, Preventative Care, X-rays, etc)• Requests for procedural and imaging pre-authorizations• Explanations and/or corrections of processed medical claims• Listings of in-network service providers• File updates for Medicare eligibilityAccurately process medical claims according to related health plan benefits, insurance industry and legal guidelines Show more Show less



Data Recognition Corporation

• United States
• Education Management
• 700 & Above Employee

• Reader / Scorer

  • May 2009 - May 2016

  PT work, spring and summerAccording to provided scoring guidelines, I read, evaluated and scored students' written responses on states' standardized tests. All work was done quickly, to meet deadlines, and consistently, to maintain scoring quality within the group. I scored responses written in English as well as Spanish



Southwest Ohio Council of Governments

• Long Term Substitute Teacher: Spanish | Microsoft Outlook | SMART Board

  • Sep 2009 - Feb 2016

  Covered Jr/Sr High School instructor absences spanning 1 week to a full semester* Organized and presented daily lesson plans effective for all types of learners: lectures (audio), presentations (visual) and on-line activities and worksheets (hands-on)* For coursework assignments and questions, established electronic communication link to me for STUDENTS using Google Classroom and for PARENTS using Microsoft Outlook



KeyBank

• United States
• Banking
• 700 & Above Employee

• AVP, Global Trade & Treasury: Sales | Cash Management

  • Aug 2000 - Dec 2001

  As the international products/services specialist, supported small business and middle market Relationship Managers in the following ways: • Training in available products/services and how to prospect for opportunities• Accompanying them on client and prospecting visits• Prompt, thorough documentation in the system of my client and prospecting calls• Providing applicable products/services information in response to Requests for Proposals(RFPs)* Adhering to assigned… As the international products/services specialist, supported small business and middle market Relationship Managers in the following ways: • Training in available products/services and how to prospect for opportunities• Accompanying them on client and prospecting visits• Prompt, thorough documentation in the system of my client and prospecting calls• Providing applicable products/services information in response to Requests for Proposals(RFPs)* Adhering to assigned individual goals, consulted with companies regarding their foreign business strategies for issues such as cash flow optimization, foreign risk mitigation, and letter of credit structuring Show more Show less



Chase

• Netherlands
• IT Services and IT Consulting

• International Trade & Treasury Officer

  • 1997 - 20003 years

  Consulted with companies in mid-market and small business segments with regard to their international business transactions and strategies. Topics included cash flow optimization, foreign risk mitigation, cash management tools, foreign exchange contracts and letter of credit structuring.



Bank One

• Banking
• 200 - 300 Employee

• Trade Services Representative II: Import/Export | Customer Service | SWIFT | Spanish

  • 1994 - 19962 years

  Adhering to strict time constraints, managed international trade activity for 100+ corporate clients (two based in Mexico) which included the following:• Letters of Credit – Import, Export and Standby• Reviewed and forwarded shipping documentation for goods’ clearance – ocean, air and truck o Coordinated with Freight Forwarders when amended documentation was required• Quoted foreign exchange rates• Researched payment issues with foreign banks using… Adhering to strict time constraints, managed international trade activity for 100+ corporate clients (two based in Mexico) which included the following:• Letters of Credit – Import, Export and Standby• Reviewed and forwarded shipping documentation for goods’ clearance – ocean, air and truck o Coordinated with Freight Forwarders when amended documentation was required• Quoted foreign exchange rates• Researched payment issues with foreign banks using SWIFT Show more Show less

• International Drafts & Check Collections Specialist

  • 1992 - 19942 years

  Instructed personnel at the banking centers of proper procedures in issuing and clearing international drafts and foreign-denominated checks. Once appropriate verification was done at the branch, I completed the transaction through wire transfer, ACH or SWIFT.