Experience

TRIUMF

• Canada
• Research Services
• 400 - 500 Employee

• Windows and Desktop Group Lead

  • Aug 2021 - Present

  Vancouver, British Columbia, Canada



Attain Solutions Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Production Support Manager (IT)

  • Dec 2018 - Aug 2021

  Burnaby, British Columbia, Canada I led the IT production support process for PeopleSoft Financials, HRMS, ServiceNow and Campus Solutions for higher education and public sector clients across Canada I handled all aspects of production support including escalation and resolution of major service issues. I Managed projects from inception to completion by working directly with customers to understand requirements, setting team milestones, and ensuring quality control throughout the process. I Partnered with the release… Show more I led the IT production support process for PeopleSoft Financials, HRMS, ServiceNow and Campus Solutions for higher education and public sector clients across Canada I handled all aspects of production support including escalation and resolution of major service issues. I Managed projects from inception to completion by working directly with customers to understand requirements, setting team milestones, and ensuring quality control throughout the process. I Partnered with the release management, change management, QA, DBA and application teams to understand application status and then report on metrics to upper management. I Improved operational efficiency and effectiveness by creating depth charts that visualize team member expertise and availability for upcoming projects. Show less



Voxel Solutions

• IT Consultant

  • 2004 - 2020

  Ensenada Area, Mexico I provided 24/7 support to manufacturing companies with multi locations to support their infrastructure, use of technology, information security services, network and devices. I provided diagnosis and resolution to critical network issues ensuring confidentiality. Trained internal IT staff on policy compliance and support to ensure a smooth handover. Some projects have included: The development of a Microsoft Access frontend application to reduce inventory processing times, the Migration… Show more I provided 24/7 support to manufacturing companies with multi locations to support their infrastructure, use of technology, information security services, network and devices. I provided diagnosis and resolution to critical network issues ensuring confidentiality. Trained internal IT staff on policy compliance and support to ensure a smooth handover. Some projects have included: The development of a Microsoft Access frontend application to reduce inventory processing times, the Migration of servers and network infrastructure, implementation of VoIP software extensions reducing costs of operation for a manufacturing facility and the design & management of network integrations, cabling, infrastructure, servers, technical support, troubleshooting, anomaly detection, & QA. Show less



Centro de Investigación Científica y de Educación Superior de Ensenada

• Mexico
• Higher Education
• 100 - 200 Employee

• IT Manager

  • Mar 2001 - Jul 2018

  Mexico I managed and supervised all IT services for the Division of Applied Physics and led a team of IT professionals. Troubleshooting and resolution of complex technical problems. Supported all Network, Hardware, Software, Help-desk and website related issues. I led the implementation of regular scheduled service plans and management the CCTV, NAS and Active Directory servers. I provided technical support and troubleshooting to maximize productivity and minimize disruption. Led the tracking… Show more I managed and supervised all IT services for the Division of Applied Physics and led a team of IT professionals. Troubleshooting and resolution of complex technical problems. Supported all Network, Hardware, Software, Help-desk and website related issues. I led the implementation of regular scheduled service plans and management the CCTV, NAS and Active Directory servers. I provided technical support and troubleshooting to maximize productivity and minimize disruption. Led the tracking, prioritization , and response to all service requests using an in-house ticketing system. Show less



Universidad Autónoma de Baja California

• Higher Education
• 700 & Above Employee

• Computer Networking Instructor

  • Mar 2001 - Jul 2004

  Ensenada Area, Mexico Taught university level classes on basic, intermediate, and advanced networking topics like LANs, WANs, & Ethernet. Provided training on network design and implementation, troubleshooting, and security. Instructed students on authentication types and their respective configurations and management.