Xuan Mai Truong
Front Office Supervisor at Sheraton Saigon Hotel & Towers- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
MICROSOFT OFFICE SPECIALIST FOR OFFICE WORD 2010 AND OFFICE EXCEL ® 2010
Microsoft
Experience
-
Sheraton Saigon Hotel & Towers
-
1 - 100 Employee
-
Front Office Supervisor
-
2019 - Present
Completing procedures when guests arrive and leave.Allocate rooms to expected arrivals after checking the guests preferences and special requests.Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction.Supervises daily shift process ensuring all team members adhere to standard operating procedures.
-
-
Guest Service Agent
-
2018 - 2019
Check in and check out processes , cashiering.Update guest’s information and documents related to job task on the system.Handling and respond guest’s requires.
-
-
-
California Fitness & Yoga
-
Vietnam
-
Health, Wellness & Fitness
-
100 - 200 Employee
-
Receptionist
-
2016 - 2018
Dealing with customers's request and complain.Maintaining the health club facilities and ensuring that the resources are used efficiently.Handling the tasks of assisting the sale in making contract for club members.Handling general administrative tasks like emailing and faxing written correspondence, distributing parcels and updating calendar.Analyse statistics and compile accurate reports.Helping with training and development to monitor the staffs's performance. Dealing with customers's request and complain.Maintaining the health club facilities and ensuring that the resources are used efficiently.Handling the tasks of assisting the sale in making contract for club members.Handling general administrative tasks like emailing and faxing written correspondence, distributing parcels and updating calendar.Analyse statistics and compile accurate reports.Helping with training and development to monitor the staffs's performance.
-
-
Education
-
2014 - 2018
Ho Chi Minh City University of Foreign Languages and Information Technology
Hospitality Management, Tourism and Hospitality Managenment
Community
