Business Analyst

• Jan 2023 - Present

Business Analyst

• Sep 2022 - Dec 2022

● Develop business requirements and scope process/systems change proposals and statements to support the business technologies, systems, and tools; ensure compliance with the organisations approved project management standards, methodologies. ● Contribute technical and though leadership to assist other teams to document business processes and procedures; participate in cross-team business process improvement processes maximising use of existing ICT systems. ● Determining and developing user requirements for systems in production, to ensure maximum usability through user stories and agile methodology ● Developing meaningful and lasting relationships with partners for optimised systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Data Analyst

• Jan 2022 - Oct 2022

● Performing Data acquisition, data filtering and data cataloguing as part of my role.● Use statistical methods to analyse data and generate useful business reports● Work with management team to create a prioritised list of needs for each business segment● Identify and recommend new ways to save money by streamlining business processes● Use data to create models that depict trends in the customer base and the consumer population as a whole● Work with departmental managers to outline the specific data needs for each business method analysis project

Assistant Director

• Sep 2021 - Jan 2022

● Provided high level project management support to the COVID-19 Response Team, under broad direction from the Deputy Chief Health Officer.● Liaised effectively with a range of senior internal and external stakeholders.● Provided research, liaison, and written advice to support the business of the PHECC, including the coordination the preparation of complex correspondence. ● Worked within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect Equity and Diversity framework.

Customer Support Officer

• Oct 2018 - Oct 2021

● Reported to Team leader and perform assigned task efficiently and by meeting deadlines.● Called COVID-19 contacts, accurately entered their details in the database and consulted with them to establish their needs by demonstrating respect, sensitivity, and confidentiality.● Learned new software and adjusted to fast changing instructions by being resilient ● Provided clear, accurate and relevant information by abiding public health directions.● Examined and directed incoming correspondence and telephone enquiries for the provision of services in accordance with policies and procedures.● Under general direction performed a range of administrative functions as part of a team environment.● Managed the database of clients by ensuring accuracy and confidentiality in line with organisational policies and procedures.

Management Consultant

• Feb 2022 - Aug 2022

● Coordinate and manage business-as-usual activities including recording and monitoring data related requests and queries ● Primary responsibilities include conducting workshops, interviews with stakeholders for requirements elicitation. ● Gather requirements using a range of Techniques such as interviews, workshops, document analysis, impact analysis, Business process modelling, use case, focus group, business, system, and workflow analysis. ● Coordinate and manage business-as-usual activities including recording and monitoring data related requests and queries ● Primary responsibilities include conducting workshops, interviews with stakeholders for requirements elicitation. ● Gather requirements using a range of Techniques such as interviews, workshops, document analysis, impact analysis, Business process modelling, use case, focus group, business, system, and workflow analysis.

Duty Manager

• Sep 2017 - Feb 2022

● Address employee complaints or performance issues as needed ● Perform management tasks and manage accounts for inventory systems. ● Keep track of monthly, quarterly and yearly goals ● Monitor and report on revenue and cash flow ● Uphold and enforce company policies ● Train new hires ● Address employee complaints or performance issues as needed ● Perform management tasks and manage accounts for inventory systems. ● Keep track of monthly, quarterly and yearly goals ● Monitor and report on revenue and cash flow ● Uphold and enforce company policies ● Train new hires

Intern

• Nov 2017 - Apr 2018

● Support the IT team in maintaining hardware, software and other systems ● Assist with troubleshooting issues and provide technical support ● Organise and maintain IT resources ● Lend IT support in areas such as cyber security, programming, analytics and data centre management ● Support the IT team in maintaining hardware, software and other systems ● Assist with troubleshooting issues and provide technical support ● Organise and maintain IT resources ● Lend IT support in areas such as cyber security, programming, analytics and data centre management

Sales Representative Intern

• Oct 2016 - Dec 2016

● Working closely with the Manager and complete all assigned tasks ● Conduct desktop research through surveys or by collaborating with clients ● Attend and participate in meetings, workshops, events ● Update documents and sales records ● Observe and carry out sales processes ● Identify potential weakness and offer improvement suggestions ● Keep a log of everything learned and deliver presentations to staff and other stakeholders ● Working closely with the Manager and complete all assigned tasks ● Conduct desktop research through surveys or by collaborating with clients ● Attend and participate in meetings, workshops, events ● Update documents and sales records ● Observe and carry out sales processes ● Identify potential weakness and offer improvement suggestions ● Keep a log of everything learned and deliver presentations to staff and other stakeholders