Director of Sales and Service

• 2020 - Present

Chief Operating Officer

• 2020 - 2020

Recruited to drive accountability, create long-term plan, and build executive team. • Gathered goal setting recommendations for each of 7 distinct teams to increase accountability throughout the organization and increase company revenue by a projected $2M. • Coordinated Workplace Harassment Training for 60 employees and customized HR presentation to fit the company culture/work setting to reduce risk and liability. • Developed Account Review Form that compared YoY sales and growth for each merchandiser to effectively track metrics. Show less

Chief Operations Officer

• 2018 - 2019

Led a team of 50 employees in Production, Art Design, Customer Service, and Sales to generate increased revenue and profits while adhering to all safety standards and protocols. • Developed increased efficiency throughout production department by improving workflow processes using Lean Six Sigma philosophies and introducing sustainable equipment, reducing labor costs by 12% and electric usage by 17%. • Implemented Internal Sales position and CRM for external Key Account Managers stationed throughout the country, resulting in a 5% increase in sales. Show less

Division SAP Implementation Lead/Director of Government Affairs

• 2014 - 2017

Evaluated market conditions, political climate, and established strategic plan to promote policies that align with the long-term vision of Cintas and the service industry. Developed strong relationships with government officials, business leaders, and interest groups to drive legislative action.• Elevated Cintas Partners PAC fundraising activities by 18%, hosted and attended events, and distributed funds in excess of $300K to over 150 Congressional events and members, including a former Speaker of the House and other national leaders. Developed list of target contributions based on key criteria tied to the company’s interests.• Influenced Members of Congress to co-sponsor legislation which positively impacted market conditions for Cintas and other members of the service industry.• Engaged and coached a team of partners who implemented a $100M SAP technology platform throughout largest business division, projected to reduce company operating expenses by $500M. Show less

Chief Compliance Officer/Government Affairs Executive

• 2012 - 2014

Monitored laws at local, state, and federal levels and implemented changes to corporate policies and procedures to attain compliance. Provided legislative and risk analysis to executive team and Board of Directors. Managed internal anonymous complaint line and obtained resolution on issues between employees and managers or vendors• Selected to participate on the Compliance and Ethics Advisory Council at Xavier University, which enhanced company’s presence in the community and shared and applied best practices.• Proactively built relationships with government and community leaders and provided data to company employees regarding the impact of legislation to the industry and Cintas. Show less

Assistant to CEO

• 2009 - 2012

Selected by CEO to manage labor relations campaign and navigate the company through major challenges from two union groups. Established communication strategies and training programs to educate managers and employees on the threats posed by union led actions. Performed ad hoc analysis and project support for the CEO.• Dramatically reduced number of union employees from 2,100 to fewer than 250 at the end of targeted campaign by establishing communication strategies and training programs to educate managers and employees on the threats posed by union led actions.• Instituted first Employee Engagement Survey to identify locations that showed vulnerability in relationships between front line employees and their direct manager. This led to training being developed that avoided nearly $35M in entry-level employee costs. Show less

General Manager

• 2005 - 2008

Orchestrated Sales, Service, and Production departments comprised of 130 employees who provided service to more than 4,000 customers and generated $15M in annual revenue.• Increased location sales and profits by 23% over 3 years by elevating customers to become “Raving Fans” of Cintas by training Service Sales Representatives to introduce new products and services.• Improved customer service protocols and policies; location subsequently received second highest customer satisfaction rating in the region. Show less

Assistant to Vice Chairman

• 2004 - 2005

Selected by Vice Chairman to perform extensive analysis, strategy development, and stakeholder engagement to combat corporate campaigns waged by two labor unions.• Created comprehensive strategy and communication materials to inform customers, legislators, employee-partners, and other stakeholders of the implications of card check neutrality. • Responded to on-going attacks from third parties aimed at disrupting Cintas employs relationships and ruining the company's longstanding positive reputation. Show less

Sales Manager

• 2003 - 2004

• Supported team of Sales Representatives to achieve $1.5M annual sales goal.

Service Manager

• 1999 - 2003

Responsible for 10 Service Sales Representatives (SSRs), with a combined revenue of over $4million annual revenue.• Led team of Service Sales Representatives to achieved Key Performance Indicators, including lost business and customer satisfaction. Team achieved superior results while growing their portfolio of business by over 10%.

Sales Representative

• 1996 - 1999

• Achieved company’s highest sales award all three years by securing over $7M in sales.

Management Trainee

• Aug 1995 - Jun 1996