Experience

Gamma Systems Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Managing Director

  • Aug 2022 - Present



Gemini AMPM

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Managing Director

  • Feb 2018 - Jun 2022



Self Employed

• United Kingdom

• Consultant/Operations

  • Jan 2017 - Feb 2018

  Deeply engaged with continuous improvement, process re-engineering and leveraging transformational change as a tool to achieve excellence, as a Strategic Operational and Service Consultant I utilise intense analysis of existing organisational policy, process and structure to deliver recommendations to improve performance, quality and cost control. Able to integrate swiftly into team structures, influence, motivate and inspire new drive and reassure key teams through transformational objectives, I am able to deliver tangible impacts cross-sector. Influence & Scope ♣ Extensive experience in Acquisitions from leading Due Diligence, investigation, analysis and negotiations. ♣ Transforming business development processes and fostering engagement to new business platforms. ♣ Leveraging strategic change to influence planning, strategy and strategic business direction. ♣ Re-engineering processes to achieve balanced across operations areas to achieve challenging targets. ♣ Driving the vision, mission, ethos and company brand within specialist sectors to achieve service penetration. Show less



Swift Fire & Security - Now Marlowe Fire & Security

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Service Director

  • Jul 2016 - Dec 2016

  As a nationwide leading Fire & Security organisation, as Operations Direct I was responsible for optimising and balancing across business functions to ensure a smooth, cost-effective and customer orientated solution. Ensuring that operations from the strategic to customer level adhere to the business ethos and service standards, I ensured that packaged solutions achieve value-for-money and exceeded regulatory requirements. Key Influences ♣ Responsible for a 150 Service Engineer force, 12 Area Service Managers, 3 National Service Managers, 3 Territory Service Managers and oversight of all Customer Service, Administrative and Retail operations. ♣ Analysed and identified market needs and adapted strategic and growth plans to achieve market share growth. ♣ Reviewed processes to identify weakness and best practice; process re-engineered to achieve service change. ♣ Restructured policy, process and regulatory governance to ensure that working environments meet compliance. ♣ Leveraged key influence to achieve role satisfaction from the strategic to customer level; led key initiatives. ♣ Delivered strong leadership and team management; talent management from the ground up. ♣ Implemented key strategies and projects across the operational scope in collaboration with department heads. ♣ Full oversight of financial prosperity, commercial margins, ROI, budgetary allocations and resources. ♣ Defined functional targets across the operational scope to drive engagement to growth strategy. ♣ Influenced and defined the business mission statement and brand presence within the market. ♣ Responsible for transparent reporting to the Board and recommending change and business cases to the Board. Show less



31/07/2015 to 30/06/2016

• Greece

• Year out to renovate house in Greece

  • Aug 2015 - Jun 2016

  Renovating house in Greece Renovating house in Greece



Tyco

• Ireland
• Security and Investigations
• 700 & Above Employee

• Service Director

  • Nov 2014 - Aug 2015

  Post the Nov 2014 take-over of FCF Plc by Tyco Fire & Security, I was charged with facilitating the full handover of all service and operational components to new teams, restructuring the organisation from top-down and orientating existing service frameworks to Tyco’s policies, processes and governance. Supporting key team colleagues through extensive change, I established enhanced recognition as an effective people manager and service expert. Post-Acquisition Process and Operational Hand-Over ♣ Collaborated with existing Tyco strategic leaders to re-orientate existing FCF operations and services. ♣ Designed and defined the integration program; focusing on milestone and objective achievement. ♣ Identified key risks and strategies to minimise impacts on operational performance through change. ♣ Defined key priorities and leading organisational structural change to meet new framework requirements. ♣ Influenced from the strategic to customer level to adapt to new cultural change priorities. ♣ Drove strategies to capitalise on quick-wins within the enhanced market share. ♣ Transformed service standards and functions ensuring excellence in delivery through change. Show less



First Choice Facilities Plc

• Facilities Services
• 1 - 100 Employee

• Service Director

  • Nov 2011 - Nov 2014

  FCF acquired by Tyco 19/11/2014Utilising strong successful managerial experience in corporate operations. Establish quality, safety and financial operational standards to produce positive impact on overall performance of the organisation.Notable achievementsSet challenging cross-functional goals that support the organisational goals and strategies.Integrated functional strategies, utilising business expertise to reach financial and operational objectives.Researched and developed new strategies to achieve company goals and objectives – Deployed resources to reach financial forecast and business objectives.Developed plans for managing/retaining talent inside organization and for improving leadership strength.Developed operational functions essential for increasing companies productivity – Evaluated and established standards and guideline that were to be followed by all departments.Monitored company policies and developed new operational procedures for company in order to increase efficiency.Managerial Contributions:Managed and supervised operations on a daily basis including sales, purchases, supply chains, manufacturing, resourcing, and distribution.Directed areas with multiple functions together with division directors and department managers.Assisted Financial Director in planning and executing the annual budget.Coordinated with human resources team in forming, recruiting and training a cross functional department. Show less

• Service Manager

  • Feb 2011 - Nov 2011

  Responsible for service performance and excellence within the Northern region, I reported direct to the Operations Director and prepared and presented reports for the Board to shape, influence and recommend change and achieve challenging targets. A strong people manager, I recognised and mentored talent to provide the business with leaders to shape and drive future service excellence.♣ Responsible for the management of 3 Regional Service Managers and a strong regional engineering team.♣ Delivered in a client-facing environment optimising account and relationships to achieve commercial growth. ♣ Responsible for recruitment across the region driving campaigns and fostering talent to achieve staff retention.♣ Coordinated service delivery prioritising workstreams and seizing opportunities to achieve cost-savings. ♣ Monitored regional P&L and resource use to achieve commercial margin targets.♣ Collaborated with the Operations Director to define regional strategy and growth plans. Show less



Niscayah

• Sweden
• Security and Investigations
• 100 - 200 Employee

• Fire Systems Operation manager

  • Mar 2010 - Feb 2011

  Challenged with the remit to achieve significant and wide-scale transformation to elevate performance, quality and the achievement of national targets, I delivered in a client-facing role managing key accounts to support growth and service satisfaction. A keen trouble-shooter and strong people manager, I ensured that Manager’s and customer level Engineers were engaged to business ethos, mission and drive for best practice delivery. ♣ Responsible for 2 Regional Service Managers and a strong regional engineering team. ♣ Managed key account contract negotiations and definitions of SLA targets to orientate service to client need. ♣ Achieved uplift in profits by 28% over 6 months through implementing key efficiency and service changes. ♣ Responsible for the optimisation of Operations P&L, efficient use of resources and strategic planning. Show less



First Choice Facilities Plc

• Facilities Services
• 1 - 100 Employee

• Engineering Manager

  • Jan 2007 - Nov 2009

  Thriving within a high-demand, high-volume Engineering function, as Engineering Manager, I influenced and motivated teams to meet targets for performance, quality and regulatory rigour. Leveraging key insight at the operational level to strategic leaders, I contributed to service change and transformation.♣ Responsible for a 30-strong engineering team from recruitment to training, performance and quality.♣ Coordinated day-to-day activities, workload allocations and work schedules to achieve client satisfaction. ♣ Resolved critical service issues and complex and challenging engineering projects. ♣ Oversight of quality, regulation and Health & Safety across all work activities. Show less

• Quality Manager

  • Jun 2006 - Dec 2006

  Responsible for establishing innovative Quality Management Systems and frameworks to monitor quality, regulatory rigour and Risk Management, I drove operations to ISO 9001 standards.♣ Achieved NSI Gold Fire, NSI Nacoss and BAFE accreditation.♣ Quality lead on Audit, Service Reviews and advice and guidance to Regional Managers. ♣ Primary contact with external accreditation bodies and regulatory professionals.♣ Responsible for the transformational of company policy, process and reporting structures. Show less

• Regional engineering supervisor

  • Jan 2006 - Jun 2006

  Responsible for managing a 15-strong engineering team across the UK, I coordinated operations, workloads and orders within client facing environments. Strong on customer loyalty and satisfaction, I balanced technical quality and expertise with achieving commercial prosperity.

• Engineer

  • Sep 1996 - Jan 2006

  Leveraging technical expertise, as a sub-contracted Engineer with FCF, I delivered consistent quality to Fire and Security orders direct within client locations. Responding to emergency repairs, troubleshooting complex system issues and achieving timely resolutions, I strove to achieve an optimised client experience and technical rigorous service.