Experience

SPINS

• United States
• Market Research
• 300 - 400 Employee

• Product Intelligence Customer Support Representative

  • Aug 2022 - Present

  Chicago, Illinois, United States Operate as client point of contact for data quality. Log and track customer interactions and resolutions using JIRA management workflow. Triage and resolve data attribute issues by leveraging Product Intelligence and SPINS data knowledge, leveraging coding language as needed.

• Attribute Data Analyst

  • Sep 2021 - Aug 2022

  Chicago, Illinois, United States Interpret IRI and syndicated retail POS data using SQL to research and accurately categorize products based on attributes to promote client satisfaction and revenue growth. Private Label Team Lead – Creating unique retail client value, the private label team researches products, performs quality control checks on data, and answers client questions about retailers’ private brands. Elevated cross-team relationships to improve private label data quality, fixing UPC data for… Show more Interpret IRI and syndicated retail POS data using SQL to research and accurately categorize products based on attributes to promote client satisfaction and revenue growth. Private Label Team Lead – Creating unique retail client value, the private label team researches products, performs quality control checks on data, and answers client questions about retailers’ private brands. Elevated cross-team relationships to improve private label data quality, fixing UPC data for thousands of products. Created and formalized new SOPs and training videos to onboard new associates. Successfully trained new hires in research and categorization processes as well as training other associates for success on the private label team.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Warehouse Associate

  • May 2019 - Aug 2019

  Mundelein, IL Worked in all aspects of Amazon's last mile of delivery processes. Responsibilities included executing the work and providing feedback on various processes such as quality assurance, sorting accuracy, and delivery speed.



Associate Mutual Ace Hardware

• Merchandise Associate

  • May 2017 - Aug 2017

  Highland Park, IL Managed many elements of the hardware store's retail environment including the execution of price promotion, stocking, visual merchandising, and customer service. I was quickly entrusted with forklift responsibilities and posted high customer satisfaction scores.