Human Resources Assistant

• Jun 2022 - Present

Assistant Manager

• Sep 2014 - Apr 2022

● Report directly to General Manager ● Assisting in overseeing employees ● Responsible for employee development: - Training employees, ensuring exceptional guest experience for all guest interactions (In person, over phone, and via email) - Assist employees with daily tasks as needed - Working with maintenance department to ensure the safety of team members and guests, number one priority ● Opening, closing, and daily operations of the store - Cash bank deposits - Managing employee schedule - Reconciling sales, - Guest and employee relations - Overall cleanliness and appearance of the store - Implementing training programs and procedures of store ● Kitchen - ServSafe Certified (Manager Level, May 2020 - May 2025) - Managing kitchen staff, supervise food prep - Ordering food supplies and kitchen equipment as needed - Keeping weekly and monthly cost reports - Ensuring that Kitchen meets all regulations per DHEC - Coordinating with General Manager and F&B Director on any changes in menu or food prep - Accurately and cook hot food products, prepare and portion food products prior to cooking - Prepare food according to food handler guidelines - Keeping a clean and stocked work space, follow opening and closing procedures - Work in a high paced and hot environment • Outside Attractions Manager - Ensure that equipment and facilities are safe and that guests follow safety procedures as instructed - Assess risk and act upon any arising issues - Deal with queries, problems and complaints from guests - Record, report and deal with accidents, and help with emotional upsets - Liaising with Outside track attendants, Track Supervisors, and General Manager ● Provide exceptional customer service for all guests ● Working with guests and associates to resolve any and all guest issues in a timely, professional manner ● Assisting with all guest transactions and coordinating/assisting with any guest transaction issues ● Birthday Host ● Game Room Attendant Show less

Customer Service Representative / Billing Specialist

• Jan 2021 - Jun 2021

• Answer customer service calls in a timely manner, as well as being friendly, courteous, and respectful. • Answer emails within 24 business hours, regardless of internal or external customer. • Enter cash/checks data verifying information and assuring accuracy of information. • Research and resolve customer billing issues, policy issues and payment issues. • Effectively communicates with owners, department managers and staff • Supports department and company in all functions necessary for month end close. • Perform any other duties as assigned Show less

Front Desk Agent

• Jan 2019 - Jun 2020

● Ensure guest are properly greeted upon arrival, provide upscale guest service experiences for clients throughout stay, establish friendly relationships with regular hotel clients ● Monitor daily bookings, oversee check-in and check-out procedures, (reservations and financial transactions) ● Actively listen and resolve guest complaints in a timely, efficient manner ● Inform and promote clients of all hotel amenities, conveniences, and programs offered ● Inform and promote any and all Hilton points programs/deals for the season ● Coordinating/Managing communication between guests and staff ● Multitask between daily tasks and tasks given by management Show less

Administrative Assistant

• Nov 2015 - May 2017

● Produced and distributed correspondence memos, letters, faxes and forms in Department of Child & Family Services ● Answer and direct phone calls ● Reply to email, telephone or face to face enquiries ● Greet and assist visitors to the office ● Photocopy and print out documents on behalf of other colleagues ● Produced and distributed correspondence memos, letters, faxes and forms in Department of Child & Family Services ● Answer and direct phone calls ● Reply to email, telephone or face to face enquiries ● Greet and assist visitors to the office ● Photocopy and print out documents on behalf of other colleagues